McDonald's

3.0
2130 reviews
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Business Details

411 Southpark Blvd, Colonial Heights, VA
23834, United States
(804) 526-8847
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
411 Southpark Blvd, Colonial Heights, VA
23834, United States

Hours

Reviews

3.0
2,130 reviews
5 stars
501
4 stars
380
3 stars
398
2 stars
226
1 star
625

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes for orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor communication from staff.

Cleanliness

Many customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Staff Behavior

Feedback indicated a lack of professionalism among staff, with reports of employees being distracted, rude, or unhelpful.

Food Quality

Several reviews mentioned that food was often served cold or stale, with complaints about the freshness and preparation of items.
  • IC
    Isaác Damián (Chac)
    1 day ago
    1.0
    I tried to buy my food at this place, but nobody ever showed up to serve me. There were 5 or more people in line waiting to be served, and nobody came to help us. The ordering machines weren't working; I tried to pay, and they didn't work either. Terrible service, I'm never coming back.
  • ES
    Ed Singleton
    6 days ago
    2.0
    The food was fine but the service was terrible. They were not busy and still had us pull up to wait. Prob added 15-20 minutes to our trip. Would have been faster to hit a deer, start a fire and cook it ourselves. Not a great showing.
  • ST
    Saderia Tarley
    Nov 15, 2025
    1.0
    I sm not a fan of fast food restaurants and refuse to eat out but I deliver to my customers in my spare time. My experience in this place has always been frustrating with long wait time also the atmosphere is full of unhappy people who are angry and inconsiderate.
  • JB
    Jody Barrett
    Nov 12, 2025
    5.0
    Today, the McDonald’s gods smiled upon me. The food was fresh, hot, SEASONED. The bathrooms were clean, the inside was spotless. The time is 3:34 PM on November 12, 2025. Anyone working in that building at this time deserves a raise.
  • CL
    Colonial Landscaping
    Nov 4, 2025
    5.0
    We can in just to do an estimate at this location for some work. I came in and immediately felt like family here. Something I’ve never seen at 100 other McDonald’s I’ve been too. Both the managers and Employe’s were all extremely friendly and courteous. This is probably my favorite McDonald’s anywhere near the tri city area. Check this place out. Foods fresh and cooked properly. No messed up order no nonsense. Perfect McDonald’s.
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Frequently Asked Questions About McDonald's

What are the drive-thru hours at McDonald's in Colonial Heights, VA?

The drive-thru is open from 5:00 AM to midnight Monday through Wednesday and Sunday, and 24 hours on Thursday through Saturday.

What are the delivery hours for McDonald's in Colonial Heights, VA?

Delivery is available from 6:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until 2:00 AM on Thursday through Saturday.