Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Colonial Heights, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.0
230 reviews
5 stars
79
4 stars
31
3 stars
18
2 stars
19
1 star
83
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rudeness from staff and long wait times.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and lack of communication regarding unavailable menu items.
Staff Friendliness
While some customers praised friendly staff, others experienced unprofessional behavior and a lack of urgency.
Product Quality
Feedback indicated inconsistent quality of food and drinks, with complaints about stale donuts and poorly made coffee.
Cleanliness
The cleanliness of the establishment received mixed reviews, with some noting clean restrooms while others reported a dirty environment.
- CCCourtney1 day ago1.0I also wish I had gotten the name of the worker who worked the drive thru around 6:30 on 11/23. Absolutely terrible customer service and overcharged me for my iced water. I pulled up to the speaker. She says "what do you want". I told her my drink order and I also wanted a large water. She rung me up for about a dollar for the large water, which is typically what I am charged for an iced water. I pull up to the window and she hands me a small water. I ask if I can get the large that I paid for and asked for. She just says "no". No explanation, nothing. So I asked "why?" She says that she'd have to charge me for the large. I asked "isn't what you charged me for the large?" She said "no" and she just stared at me. I paid for my drinks and drove off. She did not say another word. No thank you, no you're welcome, no have a great day. I tried to be nice by saying all of those things to her, but she did not respond. I ended up looking it up online, a large ice water is 1.00. So she overcharged me like I thought. She just didn't want to be wrong. Just drive a little further for better customer service and accurate costs. Also, just to clarify, I understand that $1.00 isn't anything crazy. I am more upset about the fact that the customer service was awful and that when she was corrected, she refused to accommodate and had an attitude.
- CVCal VANGNov 11, 20251.0Can’t even honor a Veterans Day deal… shame
- SSSamanthaNov 6, 20251.0I don't know who they have at the speaker this morning, but she was extremely rude for absolutely no reason. I go to Dunkin fairly often and typically they are extremely sweet. I ended up leaving because of the attitude she was giving me.
- MBmia barrettNov 5, 20251.0every time i come here, i always get the same thing, basic order, they get my drink wrong and when i try to correct them politely, they seem so irritated. they always forget the whipped cream and caramel drizzle even though it says it on the screen when i order and they look at me like im a karen 😭 even when nobody’s in line, i still had to wait 30 minutes
- CSCarla SpicerOct 31, 20251.0You guys need to hire more people!!! Been in the line about 15 minutes
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Colonial Heights, VA?
Dunkin' in Colonial Heights, VA is open daily from 5:00 AM to 7:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers delivery and curbside pickup services.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
What special holiday drinks are currently available at Dunkin'?
Dunkin' features holiday drinks such as the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' products via a mobile app?
Yes, you can order ahead for fast grab and go using the Dunkin' mobile app available on both iOS and Android platforms.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location features a drive-thru service for convenient ordering.
What payment methods does Dunkin' in Colonial Heights accept?
This Dunkin' accepts both credit and debit cards.
What nearby places can I visit after stopping at Dunkin'?
You can visit nearby places such as Colonial Heights CERT for public services, Beechwood Auto LLC for donuts and smoothies, or WELLS FARGO BANK for banking services, all within close proximity to Dunkin'.
Are there any fitness or sports clubs near Dunkin' in Colonial Heights?
Yes, nearby fitness and sports venues include Tri Cities Jiu Jitsu Club, Twisted Joker Wrestling gym, and Making Moves Dance Company.
Where can I find beauty salons close to Dunkin' in Colonial Heights?
There are several beauty salons nearby, including Distinctions Boutique Hair Salon, The Avenue Hair Salon, Avenue Hair Salon, and The Master's Touch Salon & Etc.