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Brand Certified

Chipotle Mexican Grill

3.2
(1622 reviews)

About

Mexican Restaurant
Chipotle Colonial Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1901 Southpark Blvd, Colonial Heights, VA
23834, United States

Hours

Reviews

3.2
1,622 reviews
5 stars
516
4 stars
322
3 stars
194
2 stars
144
1 star
446

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted poor cleanliness standards, including dirty tables, overflowing trash cans, and unsanitary food preparation areas.

Customer Service

Numerous customers reported rude and unprofessional behavior from staff, with complaints about poor service and lack of attention to customer needs.

Food Quality

Several reviews mentioned issues with food quality, including cold food, small portions, and unsatisfactory preparation, leading to dissatisfaction.

Order Accuracy

Many customers experienced problems with incorrect orders, missing items, and inadequate portion sizes, particularly with online orders.

Health Concerns

There were alarming reports of food safety issues, including food poisoning and unsanitary conditions, raising serious health concerns among customers.
  • AL
    Aut Lynn
    Feb 5, 2026
    1.0
    Don’t order chipotle from this location on insta cart😐 this is exactly what my bag looked like when my food was delivered , the sticker was poorly crumbled up onto one hand and when I went to look in the dressing and salsa was on its side and there was a hole underneath the bag because the sauce was leaking. I should’ve got wingstop this is just sad especially when people are trying to get something supposedly nice to eat😐
  • PR
    Patricia Rundle
    Feb 2, 2026
    1.0
    The parking was horrible. The handicapped parking was still covered in ice while the rest of their parking was cleared. The food did not even look appetizing. The coke cola was watered way down. Had no fizz at all. The food prices are outrageous for what you are buying. We bought 3 burritos and 1 medium drink & spent over $50, stupid crazy. The drink machine did not look like it had been cleaned in a long time. I will NOT go back. Better deals and food at Taco Bell.
  • CB
    casey Bowling
    Jan 28, 2026
    2.0
    Eery single bite of steak was extremely chewy, I just started spitting all the steak out. Such a waste, also pretty sure I chipped a piece of my tooth off on a piece of rice it was so hard. Good times, thats $19 I wish I spent elsewhere.
  • TK
    Travis K
    Jan 23, 2026
    1.0
    While standing in line, I heard that the Coke machine was down, so I ordered a bottle of Coke and asked for a cup. When I looked at the receipt, I noticed I was charged for both the bottle and a small drink. When I questioned it, I was told that I had to pay for the cup as well. The $3.00 isn’t going to make or break me—it’s the principle and the poor customer service. I wouldn’t have ordered a bottled Coke if the machine had been working.
  • TJ
    Teyha Johnson
    Jan 19, 2026
    1.0
    I live close to the colonial heights location. So, we eat there often. Late shift does a poor job of food preparation. Often running out of items and food not nearly as good of quality as morning and afternoon, shifts. This has been a consistent issue. Most times we will visit the Chester location or just eat Panera instead

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Colonial Heights serve?

Chipotle Mexican Grill offers customizable Mexican fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Colonial Heights?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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