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Arby's

4.2
(2455 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
107 Temple Lake Dr, Colonial Heights, VA
23834, United States

Hours

Reviews

4.2
2,455 reviews
5 stars
1,356
4 stars
604
3 stars
247
2 stars
118
1 star
130

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food temperature and preparation, including undercooked chicken and cold items.

Service Issues

Customers experienced long wait times and order mistakes, with some staff being described as rude or unhelpful.

Atmosphere

The restaurant's decor and spaciousness received positive remarks, with many describing it as a unique and pleasant dining environment.

Customer Service

While some staff were praised for their friendliness, there were notable complaints about unprofessional behavior from certain employees.
  • SR
    Sabrina Rouland
    1 day ago
    1.0
    I have eaten here before without any major issues. Tonight I called back because my chicken was undercooked and the meat was not separating from the bone easily. The manager (or person I spoke with) David informed me of the temperature checks and that all internal temps were accurate before being sold. This chicken IS NOT properly cooked. I was told to bring the chicken back in as if I lived around the corner.
  • SM
    Sharon Morgan
    3 days ago
    5.0
    Good food. More choices.
  • JL
    John LeBlanc
    Feb 16, 2026
    5.0
    Super place. The food is great and the staff are very nice : ) A different question. Does anyone know what type of tree is in there?
  • AB
    Astrid Birtick-Boyd
    Feb 15, 2026
    1.0
    My son got very sick right in the restaurant, after eating the rotisserie chicken that was undercooked raw in the inside. ( I have pictures and video ) I also did show the manager the inside of the chicken and she noted that it was raw inside. The manager did refund the cost of his meal, but that was pretty much it. There was no apology or anything said on what was gonna get done to ensure food safety in the future. It was a disappointing experience because it’s a really nice restaurant as far as the interior and we’ve been going there for many years.
  • AC
    Anthony Couillard
    Feb 3, 2026
    4.0
    We celebrate my mom's heavenly birthday every year having dinner at Arby's, which was her favorite. When I heard that the World's largest was just 30mins away, we made plans to celebrate here this year. It's a massive place. Very rustic looking, reminded me of Great Wolf Lodge. There are some oversized chairs, a fireplace and large outdoor patio. Staff was super nice. Shawn the manager was very helpful with some questions we had. The food was average though. The potatoes cakes were a little over cooked. My wife didn't like the au-just sauce, she was questioning if they changed recipe. Our mozzarella sticks were a little cold. Zucchini bread was kicking and my beef n cheddar was pretty good. If you're near, its a cool stop and be able to say you've been to the biggest.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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