Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
971 reviews
5 stars
348
4 stars
244
3 stars
171
2 stars
76
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
Food quality was inconsistent, with many complaints about cold, old, or incorrect orders, though some customers praised hot and fresh meals.
Cleanliness
The restaurant's cleanliness was often criticized, with reports of dirty tables and sticky floors.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of training for employees.
Customer Experience
While some customers had positive experiences with friendly staff, many others reported negative interactions and dissatisfaction with service.
- MMMazen MakaremNov 17, 20255.0I’m giving this 5 star review, not only for the great customer service at this location, but for the way an employee (Sincere) at this location went above and beyond than just helping customers with food service. On Saturday night (November 15), as I was in the parking lot leaving Wendy’s, my car battery died. As I stepped down from my car, Sincere, who was outside on his brake, immediately noticed and asked me if I needed a jump for the battery. He then got his car around and hooked the jumper cable to my battery (which turned out to be difficult due to the location of my car battery), but it worked and this saved me $85 to get a towing company to come out and do the same thing! I really want to give a big thank you to Sincere for being a great Wendy’s employee that has compassion for his customers and always ready to help. After talking a little bit, I found out he is a dad like me, so his kids should be very proud of their dad!!
- KSKisha StarksSep 27, 20251.0Trifling!! Attitudes at the drive thru. Window person seemed a bit incompetent. They looked over crowed and irritated. Like a bunch of roaches on top each other. My sandwich was old so I was pissed to get home to this crap that had obviously been sitting in the warmer so long the edges were shrivelled. Absolutely ridiculous. The only reason my child’s sandwich was probably good cause it was made to order. They always hit or miss but this was the lowest for me. Too tired to go back so I peeled off the edges!! Terrible mgmt so I’m not surprised.
- MCMonique CrutchfieldSep 1, 20251.0This must be a joke. I ordered a baked potato and what I got was completely smothered in chives to the point it was inedible. No butter, no sour cream, nothing to balance it out—just a dry potato buried under a mountain of chives. To make it worse, the customer service was unhelpful and dismissive when I asked about it. Absolutely disgusting and a complete waste of money. I also ordered four meals with sweet tea and all four sweet teas were unsweetened. The competency level is extremely low
- CSChristina SikorskiAug 30, 20255.0The Coke machine didn't have ice but the cashier was quick to provide cups of ice to customers. We ordered Dave's combo and let me tell you the sandwich and fries were hot. Restaurant was very clean highly recommended!!
- DRDaniel RettingerAug 26, 20254.0Great 😃
Frequently Asked Questions About Wendy's
Is Centralia Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Chesterfield, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Chesterfield, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (804) 318-1718.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Centralia Wendy’s serve breakfast?
Yes, this Wendy’s location in Chesterfield, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's at 6451 Centralia Road, Chesterfield, VA?
Wendy's at 6451 Centralia Road is open daily from 6:30 AM to 1:00 AM, including their drive-thru service.
Does this Wendy's location offer drive-thru service?
Yes, Wendy's at this location offers drive-thru service daily from 6:30 AM to 1:00 AM.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's mobile app or their website at https://order.wendys.com.
Is breakfast served at this Wendy's?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, sandwiches, coffee, and sides through their app or website.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I contact this Wendy's location for questions or feedback?
You can call the location directly at (804) 318-1718 or contact Wendy's Customer Care through their website or phone at 888-624-8140.
Are Wendy's gift cards available at this location?
Yes, Wendy's gift cards are available in-restaurant, as well as online and at various retailers. You can order online at http://www.wendysgiftcards.com.
What nearby restaurants can I visit before or after Wendy's?
Near Wendy's, you can find El Caporal Mexican Restaurant for Latin American cuisine, Wasabi Sushi & Hibachi for Japanese food, and Brew Craft Bar & Kitchen for American gastropub fare.
Are there nearby shopping centers close to Wendy's?
Yes, Chesterfield Meadows Shopping Center is close to Wendy's, offering shopping and retirement home services.
Which beauty and personal care services are available near Wendy's?
Nearby beauty options include Phoenix Hair Studio, Nail Mystique nail salon, The Beauty Cafe Luxury Salons, Blu's Barber & Beauty Salon, and Braidaholic hair salon.