At Wendy’s in Chesterfield, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Chesterfield, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers frequently reported issues with food quality, including cold, overcooked, or improperly prepared items.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
Several customers noted that the restaurant was dirty, with messy tables and unclean beverage areas.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and noted positive experiences with food quality at times.
JB
Julia Beasley
Feb 23, 2026
5.0
Excellent experience
SG
Scott Gilchrist
Jan 24, 2026
4.0
Great burger, chicken tenders were not great. Too expensive compared to like restaurants
TB
T B
Jan 10, 2026
1.0
***STAY AWAY *** Another disappointing franchise on Ironbridge (Centralia). Burned ,old overheated fries with a chicken nugget in the box lol. Did not order any nuggets. Chicken sandwich was rubbery. Looks like they brought down the the same crew from the the other awful Wendy’s on Ironbridge. Obviously don’t care about their jobs to serve this disgusting food. No way they would serve this to their own families. Shameful. Will not get another dollar from me.
JM
Jess Martin
Jan 9, 2026
1.0
Placed an order for pick up in the drive through Jan 8th 2026. Around 730 pm. Not busy. Easy to customize on the app.
We parked and discovered NONE of our food was correct and we were missing an entire meal.
My partner went in, to let them know and get his meal.
He waited. OVER FIFTEEN MINUTES. The gentleman they helped in front of him was getting his food almost immediately after placing his order.
My partner still waited.
THE MANAGER FORGOT ABOUT HIM.
Two jr bacon cheeseburgers and some fries. That's it.
He finally received his food. And it was wrong. He got some meat bread and mayo. NOT what he ordered. NOT what I paid for. And cold fries. Even waiting for so long.
My sandwich was specific. No mayo.
What i got was COVERED in mayo. I didnt complain. I still ate it. But one simple request completely ignored. I got my add ons, like my lettuce tomatoes and onions. But ignoring a request for a specific condiment is weird to me, and seemingly adding EXTRA of the condiment I did not want.
The fries were extremely old and unsalted.
Its been a long time since we've eaten at that wendys and we will most definitely not return.
I've worked fast food, in both crew and management positions, and I always took the most pride in my stores AND in my team. Forgetting about a customer whos literally in the store, while its not busy, is so crazy to me. Mistakes happen but damn.
CM
Curtis Miller
Dec 23, 2025
1.0
Just got pickup.. ordered #1 with cheese, no ketchup--Big bacon classic meal..Tangerine Twist drink both orders.. 4 piece nuggets.....bacon was put on the wrong order and wasn't a whole slice (a very small piece).... the drinks were very weak.. I noticed a lot of workplace banter between the employees while at the drive in window... I think that's fine for the workplace atmosphere, I feel that the customer shouldn't have to experience a messed up order because of it... have fun and give good service too
What are the operating hours for Wendy's at 6451 Centralia Road, Chesterfield, VA?
Wendy's at 6451 Centralia Road is open daily from 6:30 AM to 1:00 AM, including their drive-thru service.
Does this Wendy's location offer drive-thru service?
Yes, Wendy's at this location offers drive-thru service daily from 6:30 AM to 1:00 AM.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's mobile app or their website at https://order.wendys.com.
Is breakfast served at this Wendy's?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, sandwiches, coffee, and sides through their app or website.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I contact this Wendy's location for questions or feedback?
You can call the location directly at (804) 318-1718 or contact Wendy's Customer Care through their website or phone at 888-624-8140.
Are Wendy's gift cards available at this location?
Yes, Wendy's gift cards are available in-restaurant, as well as online and at various retailers. You can order online at http://www.wendysgiftcards.com.
What nearby restaurants can I visit before or after Wendy's?
Near Wendy's, you can find El Caporal Mexican Restaurant for Latin American cuisine, Wasabi Sushi & Hibachi for Japanese food, and Brew Craft Bar & Kitchen for American gastropub fare.
Are there nearby shopping centers close to Wendy's?
Yes, Chesterfield Meadows Shopping Center is close to Wendy's, offering shopping and retirement home services.
Which beauty and personal care services are available near Wendy's?
Nearby beauty options include Phoenix Hair Studio, Nail Mystique nail salon, The Beauty Cafe Luxury Salons, Blu's Barber & Beauty Salon, and Braidaholic hair salon.
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