McDonald's

Reviews

• DM

  Delvin Meadows

  Nov 16, 2025
  1.0
  This McDonald’s is the worst. Wait time is crazy, service is below standards.
• KS

  Ken Shandelson

  Nov 15, 2025
  2.0
  Poor service. Ordered online 15 minutes before arriving. Nobody at the counter, 10 minutes later they said they were were working on my order. Finally got the Mgr. Instead of apologizing she blamed me for the way I ordered. When I said I was told you were working on it when that was not true, she said "who told you that?"
• II

  Isaac

  Nov 8, 2025
  1.0
  I waited 35 minutes for a $12 order for curbside. Wasn’t very busy walked inside for 10 minutes to wait and watched people order and then get their food for me. If you’re thinking about coming here, I suggest going five minutes down the road to the other McDonald’s on Hull Street And save yourself some time.
• SG

  Scott Goldsmith

  Oct 19, 2025
  1.0
  My main complaint is the poor customer service and lack of problem-solving when my mobile order couldn’t be completed due to being out of Sprite. I placed my order on the app and sat in the drive thru for over 20 minutes. When I got to the window, they appeared confused and I had to show my order on the app. They said they couldn’t complete the order and needed to cancel it because I ordered a Sprite and they were out. I went inside and asked to simply change the drink, but they said no. Maria (the manager?) rolled her eyes at me and did nothing to resolve the issue. She made it clear I was being a nuisance. They never cancelled my order; I had to cancel it myself on the app. I then ordered at the counter. After another customer complained about waiting, I told Maria they should do a better job with customers. She spoke over me, saying they were doing a good job. She could have just acknowledged the issue and de-escalated, but instead we argued. After 40 minutes and with three kids in tow, I got my food, was met with rolled eyes, and left feeling ignored. Please do better; with high prices, good customer service should be included. A manager should use creative problem-solving to resolve issues instead of escalating them.
• JL

  Joe H (Lazorous)

  Oct 19, 2025
  1.0
  What happened to customer service? There is none at all. The food was wrong and took forever to get made. When we asked for the food to be fixed, they took the food back instead of remaking it which is against food safety laws. I know as I am a good manager with a current manager servsafe certificate. And they still did not fix it correctly and had to go back a second time. They almost refused to come to the counter even though there were at least 6 other people in line. Its also unacceptable that this quality came from a McDonald's manager. This store should be closed and all employees fired.

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