Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,307 reviews
5 stars
416
4 stars
244
3 stars
213
2 stars
133
1 star
301
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times, often exceeding 20-30 minutes for food orders, both in drive-thru and dine-in.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.
Customer Service
Feedback indicated a lack of customer service, with many customers feeling ignored or treated rudely by staff.
Food Quality
Several customers complained about cold, undercooked, or poorly prepared food, contributing to an overall negative dining experience.
Cleanliness
Multiple reviews noted unsanitary conditions in the dining area and restrooms, detracting from the overall experience.
- JWJennifer Walsh2 days ago1.0Tonight I waited 30 minutes in the drive thru for 3 happy meals and a McDouble & fries. I made the mistake of getting into the inner drive thru line and couldn’t abort the mission even if I tried- or of course I would have. When I’m solo parenting my 4 children, the drive thru is something I really rely on as it’s hard to bring 4 children 5 & under into a restaurant- especially on my own. A quick, easy & “treat” meal for my kids after a day of errands for the week turned into a nightmare with my two youngest children inconsolably hungry & us trapped in this non-moving line. If this were just a one time occurrence, I wouldn’t be writing this; however, my husband experienced the same exact situation 2 months ago- except his wait clocked in at 40 mins. Despite this being the closest McDonald’s to our home- I will be driving 12 mins down the road now after two identical, miserable experiences.
- NNNo NameDec 21, 20251.0Long wait in the drive thru McDonald's in not worth the money or time they are more concerned about money than convenience and quality same at last 3 McDonald's I have been to
- JZJane ZimmermanDec 20, 20255.0Diana, who took our order at the restaurant counter, was the best! In addition to doing a good job with the order, she was very personable, friendly and helpful. She even checked on how we were doing after we had received the food at our table and brought us extra napkins.
- JWJessica WhitesellDec 20, 20251.0No matter what time I place an order, I’m honestly always waiting 30 minutes. What is the purpose of the app and ordering ahead if you have to wait an eternity to get your food. I literally ordered 2 large fries 40 minutes ago curbside. I just got them, and they are cold and not even filled to the top. What is happening?! I literally asked is ketchup in the bag? She said I don’t know, but if it isn’t I’m sorry and walked away.
- AMAndrew McDanielDec 14, 20251.0I hate leaving reviews but this place is not good. Used the mobile app to be quick and spent 45 minutes inside after driving for 10 minutes to get there. Yeesh.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 14540 Hancock Village Street?
The McDonald's at 14540 Hancock Village Street is open from 5:00 AM to midnight Monday through Wednesday and Sunday. From Thursday to Saturday, it operates 24 hours.
What are the McDonald's drive-thru hours?
The drive-thru operates from 5:00 AM to midnight Monday through Wednesday and Sunday, and 24 hours from Thursday through Saturday.
Does this McDonald's location offer delivery service?
Yes, delivery is available daily with varying hours, generally from 5:00 AM to around midnight. You can order delivery via their website.
Which delivery and pickup options are available at this McDonald's?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery for customer convenience.
Which payment methods can I use at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a McDonald’s app to place orders from this location?
Yes, you can order via the McDonald's App, available on the Apple App Store and Google Play Store.
What services does this McDonald's location provide?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi access.
Are there any nearby restaurants where I could eat before or after visiting this McDonald's?
Yes, nearby you can find Qdoba Mexican Grill, another fast-food restaurant, providing additional dining options.
Can I find any nearby services such as banking or postal stores near McDonald's at Hancock Village Street?
Yes, The UPS Store 4697 provides printing and shipping services nearby, and financial institutions like Call Federal Credit Union and Virginia Credit Union are close by for banking needs.
Are there family-friendly attractions near this McDonald's in Chesterfield?
The Children's Museum of Richmond - Chesterfield is a nearby science museum great for families visiting the area.