Chipotle Mexican Grill

2.8
196 reviews
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About

Mexican Restaurant
Chipotle Cosby Village Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
15500 Hull Street Road, Chesterfield, VA
23832, United States

Hours

Reviews

2.8
196 reviews
5 stars
63
4 stars
13
3 stars
17
2 stars
20
1 star
83

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including overcooked meat, small portion sizes, and unsatisfactory freshness.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables, floors, and food preparation areas.

Inconsistency

Frequent inconsistencies in food availability and portion sizes were noted, leading to customer frustration.

Management Concerns

Several reviews pointed to a lack of effective management, resulting in disorganized service and unmotivated staff.
  • RB
    Ramos Brooks
    Nov 17, 2025
    1.0
    Stingy scoops and lacking salt in rice, salsa, etc. Just go to the other Chipotle.
  • PP
    Poonam Premprakash
    Nov 14, 2025
    1.0
    Good is good but the protein they server is really a joke. There is never a spoonful of anything. Very disappointed at the portion of meat in the bowl, I had to search for chicken pieces in the bowl. Very disappointed.
  • SM
    Shacoya Mcneil
    Nov 12, 2025
    3.0
    No one replaced the queso ..i guess so I had to cancel my whole order. I thought it was enough people working someone should always keep a eye out on replenishment.
  • JS
    Josh Stevens
    Nov 4, 2025
    1.0
    Hit, but mostly miss at this location. Just picked up a mobile order. Bowl had raw food in it. Chat is useless to resolve in the app. 1/5 stars. Not the first time I've had issues at this location.
  • RR
    RCIM
    Oct 27, 2025
    1.0
    Took my daughter here for lunch. For the price I paid ($30) you would expect to receive more food then they provide. They gave very little meat and seem annoyed we i asked for fresh salad and extra beans. Do not recommend. Go to Qdobo instead. More food and friendlier staff for less money.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Cosby Village Square offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at 15500 Hull Street Road?

Chipotle is open daily from 10:45 AM to 10:00 PM.