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Brand Certified

Chipotle Mexican Grill

2.7
(217 reviews)

About

Mexican Restaurant
Chipotle Cosby Village Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
15500 Hull Street Road, Chesterfield, VA
23832, United States

Hours

Reviews

2.7
217 reviews
5 stars
68
4 stars
17
3 stars
17
2 stars
20
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, with many expressing frustration over the lack of management presence.

Food Quality

Numerous reviews highlighted issues with food quality, including bland flavors, small portion sizes, and incorrect orders.

Cleanliness

The restaurant was often described as dirty, with complaints about unclean dining areas and food preparation spaces.

Inconsistency

Many customers noted a lack of consistency in their experiences, with some visits being satisfactory while others were disappointing.
  • MF
    Marcus Faro
    Feb 20, 2026
    1.0
    I love Chipotle in general but this branch has to be the worst of all the franchise. Service, food availability and lack of motivation in the whole staff. When you are spending your money on an affordable dining experience you shouldn't have to sacrifice quality. I will never return to this location.
  • KH
    Kaylin Horner
    Feb 18, 2026
    1.0
    This is no longer a minor inconvenience — it’s a pattern of poor leadership. Every visit, something is missing. Today it was sour cream. For what you charge, running out of basic ingredients is unacceptable and shows a lack of operational control. Fix the inventory problem. Customers shouldn’t have to lower their expectations every time they walk in. Do better — because at this point, it’s pushing loyal customers away.
  • SS
    Shredder (Shredder)
    Feb 9, 2026
    1.0
    DO NOT ORDER ONLINE, they completely messed up my rice corn steak and lettuce bowl. They replaced the corn with cheese. I am lactose intolerant and this caused me the most pain I have felt in years. They also gave me a humiliatingly small amount of food. I will never order online from here again.
  • JK
    Jennifer K.
    Feb 2, 2026
    1.0
    Ordered a bowl for delivery from the app. Bowl arrived quickly, but was incorrect and quality looked terrible. Tried to call and you can't reach a staff person. Drove to the store with the bowl and as soon as we walked in with the bowl, the line staff gave us the most arrogant looks. Asked for a manager, who was a young woman with no identification. She looked up the order and said she didn't see the Barbados on it. Pulled up the app and showed her. She then looked at our HOME address and tried to say it wasn't from them. Again proved her incorrect. At this point, we just wanted it refunded. Manager said we had to do it through the app, however the app only gave us a voucher- no reimbursement! I grabbed the card for the general manager and called. The number called was for a totally different person than what the card said- and his voicemail was FULL! Wound up going through the main support center to get resolved. We have yet to see if this works out correctly. We will most likely not order from here again. I understand the negative reviews. They went from good to bad pretty quickly. It's a shame.
  • JB
    Julian Bowers
    Jan 30, 2026
    5.0
    Keisha & Alex were amazing. My kid and I felt so special. First time ever the toppings on my bowl were spread evenly! This location is not my go to!

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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