Chipotle Mexican Grill

2.8
509 reviews
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About

Mexican Restaurant
Chipotle Chesterfield Courthouse is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9873 Iron Bridge Rd, Chesterfield, VA
23832, United States

Hours

Reviews

2.8
509 reviews
5 stars
151
4 stars
56
3 stars
38
2 stars
56
1 star
208

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms.

Service Quality

Customers frequently reported rude and unhelpful staff, with many expressing dissatisfaction with the overall service experience.

Food Availability

Many customers noted that the location often runs out of key ingredients and menu items, especially close to closing time.

Portion Sizes

Several reviews mentioned that portion sizes were smaller than expected, leading to disappointment regarding value for money.

Food Quality

There were complaints about the quality of food, including undercooked items and poor preparation.
  • VS
    Vikramjeet Singh
    Dec 31, 2025
    1.0
    Today we ordered a veggie bowl but they put beef in it .. zero serving sense they use same utensils to make food for everyone we are pure vegetarians and they put beef in our order.. how disgusting
  • RD
    rita deal
    Dec 30, 2025
    3.0
    It’s a brand new location and it looked like a tornado ripped thru dining room.. every single table was dirty .. napkins all over floor ..straw wrappers on floor.. maybe 6 employees all looking at one guys phone .. Latino girl was only one working .. cleaning bathrooms… they hire all teenagers so it’s no wonder the place hadn’t been cleaned all day. I was there at 8:00 pm … no customers except me so there was plenty of time to clean the tables at very least .. food was okay a little old but I can’t expect much from teenagers…needs older employees and definitely needs an adult manager on every shift… if there was one there that night… he/she needs to be fired.
  • AE
    Ambria Edwards
    Dec 24, 2025
    2.0
    Service was trash from the moment I walked in the door. The girl was rude and clearly hated being there. It’s the holidays I get it, but sheesh. They hardly had anything from the menu. I wanted to leave as soon as she said it but I had some where to be. It was dirty and there were no napkins in sight. I’ve never been to a Chipotle where I regretted my purchase immediately.
  • KS
    Kat Spice
    Dec 16, 2025
    3.0
    The line was outside the door so I completely understand the concept. When I pay almost $16 for a bowl with double meat, that's what I expect. The meat was a regular scoop chopped into smaller pieces under hidden under an avalanche of sour cream. When I order in person, its different.
  • CL
    Crystal Larose
    Nov 29, 2025
    1.0
    Came in to get a late dinner, they don’t close for another hour, they had zero prepared steak and refused to make it. I’m allergic to Cilantro, so I asked for some rice without it which I’ve ALWAYS got, and they had none and AGAIN, refused to make some… saying it’s to close to closing. Meanwhile 2 more customers came in behind me,. They had the ovens off and was basically closed up except whatever was leftover. It’s 10pm on a Saturday, there was no reason to not have things prepared for what’s needed for the day. I’m very disappointed, Chipotle shouldn’t hire a bunch of kids to run a restaurant when they have NO CLUE how to run one. Good thing there are plenty other Chipotle’s. I’ll NEVER go to this location and I wouldn’t recommend anyone else either. They don’t care about the customers. There were 4 people working I could see, and I’m sure a couple I couldn’t see. All getting paid to tell me they won’t make me food…..at a store that’s only purpose is to make people food. I blame management, they hire and train the ones doing that awful job. My next thing is an email to the company. If you can so easily not care about me and the service I’m provided then it’s pretty safe to say they will treat all customers the same. They were all lazy, and lacked any pride or appreciation for their jobs.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at Chesterfield Courthouse?

Chipotle Mexican Grill at Chesterfield Courthouse is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill Chesterfield Courthouse located?

It is located at 9873 Iron Bridge Rd, Chesterfield, VA 23832, USA.