Wendy's

3.1
1070 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2510 W Hundred Road, Chester, VA
23831, United States

Hours

Reviews

3.1
1,070 reviews
5 stars
274
4 stars
242
3 stars
154
2 stars
100
1 star
300

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional service, with many stating that their orders were consistently incorrect or mishandled.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty floors, bathrooms, and food preparation areas.

Food Quality

Many customers complained about cold, stale, or improperly prepared food, with several mentioning that their meals were not fresh or were missing items.

Management Issues

Several reviews pointed to poor management and lack of training among staff, leading to disorganization and a negative customer experience.

Long Wait Times

Customers often experienced long wait times both in the drive-thru and inside the restaurant, contributing to overall dissatisfaction.
  • HL
    Hector Lopez
    Dec 20, 2025
    1.0
    I wish there were negative stars to post. Went through the drive-thru for 3 simple meals. ZERO communication from the store when ordering. We had to pause and ask if they could hear us or they got the items correct. Paid and we were told to pull up, didn't give us a reason for the delay. After some time, I went inside and was met with attitude. I asked for ketchup, they stated it was in the bag. I overheard someone say sarcastically, "AND he wanted ketchup?!" Left with our food. Checked the bags and the ketchup was missing. Went back inside to ask for it and an employee threw some packets on the counter top. The sandwiches were sad and smooshed. The only thing they couldn't mess up was the nuggets and tenders. Skip this stop, drive up another exit if you really want to eat Wendy's
  • CF
    Cris Fontanez
    Dec 9, 2025
    2.0
    Has gone down in quality ever since they shrunk their patties. No better than any other fast food chain.
  • JF
    jazz fulfilled
    Nov 18, 2025
    1.0
    I have no idea what happened here... Its like they hired aliens? NEEDS NEW MANAGMENT! and TRAINING! I stopped coming to this location and I drive to the one up courthouse road instead... Multiple times- I have ordered breakfast and lunch and after repeating and confirming and asking and double checking- they ALWAYS get everything wrong. I recorded a video of an order from start to finish and what I ended up getting afterwards. Its like they don't have listening/ audio comprehension? Breakfast- Egg and swiss cheese croissant, and one egg and sausage croissant- large home fries- black coffee... ended up with- Egg and sausage, american cheese, egg and cheese- american cheese- small cold home fries, iced milk coffee large... So No its not just the "chefs" fault- the order is just put in wrong in the first place. and then to go back around and wait or try to get them to fix the food?! Took even longer- just talk to your bank and get the refund instead. Stop giving these subpar "businesses" free money. I couldn't drink the coffee or eat the cold fries and the un-melted american cheese on a cold egg was not edible either- went straight to the trash. How? Multiple times a strange African or Island? (not sure) Guy as the manager? was trying so hard to be "cool" he made multiple mistakes putting in my order, gave me the wrong change back, tried to "flirt"??? and STILL got everything wrong in the order. Unprofessional- These employees are wasting company time and wasting company resources.
  • MW
    Mark Wood
    Nov 10, 2025
    5.0
    The staff, (Mike is our favorite) is always cheerful and happy to assist. We stop there often. That said they have been remodeling for over 6 months. The main dining room is closed off. It can't be used at all. The person who owns this franchise should be ashamed to let this go on for so long. Either fix the dining room, or tear the building down and rebuild.
  • MC
    Matt Campbell
    Nov 7, 2025
    5.0
    Wendy's burgers should be illegal.

Frequently Asked Questions About Wendy's

Is Hundred Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on W Hundred Road in Chester, VA?

The drive-thru is open every day from 6:30 AM to midnight.