Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Tropical Smoothie Cafe
12810 Jefferson Davis Highway, Chester, VA
23831, United States
Hours
Reviews
2.6
312 reviews
5 stars
88
4 stars
39
3 stars
13
2 stars
18
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often ignoring customers and displaying rude behavior.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Cleanliness and Maintenance
Several reviews mentioned unsanitary conditions, including dirty bathrooms and visible pests, which negatively impacted the dining experience.
Food Quality
While some customers enjoyed the smoothies, others complained about inconsistent quality, including poorly made or melted smoothies.
Management Issues
Feedback indicated a lack of effective management and training, contributing to the overall negative experiences reported by customers.
- KDKaleigh DangerDec 21, 20251.0Literally just stood here for 15 minutes with out even a hello from behind the counter. I walked out your customer service is a joke. They were not busy either not a single order on the screen. Won’t be back.
- SMShelby MustangNov 26, 20251.0TERRIBLE CUSTOMER SERVICE👎👎👎 I have always enjoyed Tropical Smoothie Cafe, but my experience at the Breckenridge Shopping Center location on Nov 26 was terrible. I walked in at 7:20 PM and stood at the counter for 5 minutes before the employee—who was wearing earbuds—acknowledged me. He walked up slowly, refused to speak, and when I asked a question about ordering, he just pointed at the menu board without a word. It was clear he was more interested in closing up early (he started stacking chairs immediately after) than serving customers. I ended up leaving without ordering. This seems like a management and leadership failure at this specific location. Proceed with caution.
- TBTiara BoydNov 21, 20251.0Please update hours for site, the hours posted are not correct, and this includes the sign hours.
- FRF RNov 17, 20255.0First time & good experience
- IQItz QeyNov 15, 20255.0I have no complaints at all. 5/5
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the dine-in hours for Tropical Smoothie Cafe in Chester, VA?
Tropical Smoothie Cafe is open for dine-in from 7:00 AM to 9:00 PM Monday to Friday, starting at 8:00 AM on Saturday, and from 9:00 AM to 8:00 PM on Sunday.
Can I get delivery from Tropical Smoothie Cafe and what are the delivery hours?
Yes, delivery is available daily from 9:00 AM to 7:45 PM Monday through Saturday, and from 10:00 AM to 7:45 PM on Sunday.
What types of pickup services are offered at Tropical Smoothie Cafe?
Tropical Smoothie Cafe offers in-store pickup, curbside pickup, and same-day delivery services.
Does Tropical Smoothie Cafe offer online ordering?
Yes, you can order ahead via their app or online for delivery, curbside, or pickup at https://order.tropicalsmoothiecafe.com/menu/VA-040.
What kind of food and drinks can I expect at Tropical Smoothie Cafe?
Tropical Smoothie Cafe offers fresh, made-to-order smoothies, wraps, flatbreads, bowls, desserts, and specialty beverages including vegan and gluten-free options.
What payment methods are accepted at Tropical Smoothie Cafe?
They accept American Express, Discover, Mastercard, Visa, cash, Apple Pay, Android Pay, and contactless payments.
Is there seating available at Tropical Smoothie Cafe and what is the dress code?
Yes, seating is available and the dress code is casual.
What nearby places can I visit before or after dining at Tropical Smoothie Cafe?
Nearby attractions include Kmart for shopping, Hibachi Ichiban and SNOWFOX for additional dining options, and Kroger for groceries.
How can nearby places like Kroger Fuel Center and Breckenridge Shopping Center help when visiting Tropical Smoothie Cafe?
You can fuel up your vehicle at Kroger Fuel Center and enjoy shopping at Breckenridge Shopping Center before or after visiting Tropical Smoothie Cafe for a convenient and enjoyable day out.