Tropical Smoothie Cafe

2.6
312 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
12810 Jefferson Davis Highway, Chester, VA
23831, United States

Hours

Reviews

2.6
312 reviews
5 stars
88
4 stars
39
3 stars
13
2 stars
18
1 star
154

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often ignoring customers and displaying rude behavior.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions, including dirty bathrooms and visible pests, which negatively impacted the dining experience.

Food Quality

While some customers enjoyed the smoothies, others complained about inconsistent quality, including poorly made or melted smoothies.

Management Issues

Feedback indicated a lack of effective management and training, contributing to the overall negative experiences reported by customers.
  • KD
    Kaleigh Danger
    Dec 21, 2025
    1.0
    Literally just stood here for 15 minutes with out even a hello from behind the counter. I walked out your customer service is a joke. They were not busy either not a single order on the screen. Won’t be back.
  • SM
    Shelby Mustang
    Nov 26, 2025
    1.0
    TERRIBLE CUSTOMER SERVICE👎👎👎 I have always enjoyed Tropical Smoothie Cafe, but my experience at the Breckenridge Shopping Center location on Nov 26 was terrible. I walked in at 7:20 PM and stood at the counter for 5 minutes before the employee—who was wearing earbuds—acknowledged me. He walked up slowly, refused to speak, and when I asked a question about ordering, he just pointed at the menu board without a word. It was clear he was more interested in closing up early (he started stacking chairs immediately after) than serving customers. I ended up leaving without ordering. This seems like a management and leadership failure at this specific location. Proceed with caution.
  • TB
    Tiara Boyd
    Nov 21, 2025
    1.0
    Please update hours for site, the hours posted are not correct, and this includes the sign hours.
  • FR
    F R
    Nov 17, 2025
    5.0
    First time & good experience
  • IQ
    Itz Qey
    Nov 15, 2025
    5.0
    I have no complaints at all. 5/5

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours for Tropical Smoothie Cafe in Chester, VA?

Tropical Smoothie Cafe is open for dine-in from 7:00 AM to 9:00 PM Monday to Friday, starting at 8:00 AM on Saturday, and from 9:00 AM to 8:00 PM on Sunday.