McDonald's

3.6
1546 reviews
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Business Details

12530 Jefferson Davis Highway, Chester, VA
23831, United States
(804) 748-9328
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12530 Jefferson Davis Highway, Chester, VA
23831, United States

Hours

Reviews

3.6
1,546 reviews
5 stars
577
4 stars
372
3 stars
278
2 stars
102
1 star
217

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables, filthy restrooms, and overall lack of cleanliness in the restaurant.

Service Quality

Customer service experiences varied significantly, with some praising friendly staff while others reported rude service and incorrect orders.

Food Quality

There were numerous complaints about food quality, including cold items, stale buns, and incorrect orders, alongside some positive mentions of hot and fresh food.

Order Accuracy

Many reviews highlighted issues with order accuracy, with customers frequently receiving incorrect items or missing components.

Speed of Service

Customers experienced long wait times, particularly during busy periods, with some noting that service was faster during morning shifts compared to evenings.
  • RR
    Ricky Ragin
    3 days ago
    5.0
    Service could be a lot better 🤔..Listen to the customer.
  • RD
    Rene Deveraux
    Jan 1, 2026
    4.0
    Arleigh was incredibly kind and soft spoken. You can really tell how much bullshit the employees go through, and the fact that Arleigh managed to give quality service at almost midnight, is truly commendable.
  • AN
    Ann Nest
    Dec 24, 2025
    2.0
    The toilet stinks up to the dining area and the staff seems really unhappy on their work place.. I do not recommend stopping to dine on and most probably just do the drive thru so you won’t get too disappointed.
  • LJ
    Ludbin Jimenez
    Dec 15, 2025
    1.0
    Muy mal servicio lo ingnorante completamente al cliente, remal servicio
  • XG
    Xander Games
    Dec 11, 2025
    3.0
    Been to this McDonald a few times but yet they forget most of my stuff.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Chester location?

McDonald's in Chester is open daily from 5:00 AM; closing times vary by day, generally around 11:00 PM, and until 12:00 AM on Fridays and Saturdays.

Does McDonald's Chester offer drive-thru service and what are its hours?

Yes, McDonald's Chester has a drive-thru open from 5:00 AM to 11:00 PM most days, until midnight on Thursday and Friday, and slightly later openings on Saturday at 5:30 AM.