McDonald's

3.6
1534 reviews
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Business Details

12530 Jefferson Davis Highway, Chester, VA
23831, United States
(804) 748-9328
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12530 Jefferson Davis Highway, Chester, VA
23831, United States

Hours

Reviews

3.6
1,534 reviews
5 stars
572
4 stars
369
3 stars
277
2 stars
100
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude or unprofessional behavior, especially during evening shifts.

Food Quality

Food quality is inconsistent, with reports of cold, stale, or improperly cooked items, including raw patties and incorrect orders.

Cleanliness

Multiple reviews highlight poor cleanliness standards, with dirty tables, restrooms, and overall unkempt conditions reported frequently.

Speed of Service

Service speed varies significantly, with some customers experiencing long wait times, particularly during busy periods, while others report quick service.

Management Issues

Several reviews indicate problems with management, including unprofessional behavior and lack of effective oversight, contributing to poor customer experiences.
  • TW
    Theresa Waldron
    Nov 14, 2025
    1.0
    I ordered a Big Mac meal which I havent had in years! It was obvious the Big Mac had been sitting forever, the lettuce was yellow and wilted, the bun a soggy mess! I arrived at 1130 before tge lunch crowd thinking I may get a fresh burger, but absolutely not! For $10 I should have gone to Applebee's and got a fresh burger, and good service! The fries were good!
  • SH
    Sara Hayden
    Nov 4, 2025
    1.0
    If I could of not put any stars I would of. It seems that people do not know how to read anymore. I ordered a Big mac without a bun. Because I am allergic to wheat/gluten. The box as you see in the pictures says what I ordered, but the other picture shows what I got, which I totally can't have because the bun has wheat/gulten in it, and same with the fried chicken. Someone was not paying attention to what they were doing. I tried calling the store but the number was disconnected.
  • RR
    RJH
    Nov 2, 2025
    1.0
    Restaurant was unclean, & customer services is severely lacking by management.
  • LG
    Luis Guerrero
    Nov 2, 2025
    2.0
    I'm really unhappy with the way my order turned out. It wasn't quite what I expected, and it was really dirty and unhygienic as well.
  • SA
    Shavone Allen
    Oct 22, 2025
    1.0
    Just because they were coming they thought that gave them the right to serve me a cold double cheeseburger with hard buns. They suck!!
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Chester location?

McDonald's in Chester is open daily from 5:00 AM; closing times vary by day, generally around 11:00 PM, and until 12:00 AM on Fridays and Saturdays.

Does McDonald's Chester offer drive-thru service and what are its hours?

Yes, McDonald's Chester has a drive-thru open from 5:00 AM to 11:00 PM most days, until midnight on Thursday and Friday, and slightly later openings on Saturday at 5:30 AM.