Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,475 reviews
5 stars
513
4 stars
353
3 stars
286
2 stars
123
1 star
200
What are people saying?
AI-generated from recent customer reviews
Sanitation Issues
Multiple customers reported unsanitary conditions, including dirty bathrooms and food preparation areas.
Service Speed
Many reviews highlighted long wait times in both the drive-thru and inside the restaurant, with some customers experiencing waits of over 30 minutes.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rudeness and indifference from employees.
Food Quality
Several customers complained about food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and floors.
- WPWilliam PearsonDec 20, 20251.0On 12/19/2025 around 8:30pm I stopped to get a meal for my family. While waiting on my meal I used the bathroom at the same time as a McDonald’s employee. The employee used the bathroom and did not wash his hands going directly back into the kitchen. A couple of minutes later another employee was walking from the kitchen towards the front counter and put his finger in his mouth trying to remove something. After witnessing these unsanitary conditions, I left without getting my food or a refund. Not sure where management needs to start to fix these sanitary problems, but the health standards were alarming bad at this location. I am posting this as a warning to other potential customers.
- SHsharolynn harleeDec 19, 20252.0One lane was closed. There wasn't a sign or cone indicating that one drive thru wasn't working. So, we had to repeatedly call thru speaker and no reply. We had to go around, park to go inside to order. Once confronted, Manager says, no one using that one...REALLY!!
- BGBev GoodrichDec 13, 20252.015 minutes in drive thru to get one lukewarm coffee. Passenger walked the dog and went inside to pee and I was still in line.
- JGJonathan GregoryDec 5, 20255.0Great polite Service as always
- OOOutLalliNov 30, 20255.0Made a quick stop on our 1000 mile journey to Florida for breakfast. The man who brought our food out was by far the best and most friendly service I have had from a McDonald's.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 13131 Kingston Ave?
McDonald's at 13131 Kingston Ave is open Monday to Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 11:00 PM.
What are the drive-thru hours for this McDonald's location?
The drive-thru is open Monday to Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to midnight.
During what hours is delivery available at this McDonald's?
Delivery is available Monday to Saturday from 5:15 AM to 11:45 PM, and Sunday from 6:15 AM to 11:45 PM.
What delivery options does McDonald's at this location offer?
This McDonald's offers McDelivery and curbside pickup services.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's online or via mobile app?
Yes, you can order online via the delivery URL or by using the McDonald's app available on both Apple App Store and Google Play.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location offers drive-thru service.
What nearby places might be useful for customers before or after visiting McDonald's?
Nearby places include Waffle House for breakfast or brunch, Exxon & Mobil gas stations to refuel your vehicle, and Western Union for financial services.
Are there other fast food restaurants near McDonald's at 13131 Kingston Ave?
Yes, nearby fast food options include Taco Bell, Wendy's, and another McDonald's.
What lodging options are near this McDonald's location for travelers?
Nearby accommodations include Residence Inn by Marriott Richmond Chester and Hyatt Place Richmond/Chester, convenient for travelers visiting the area.