Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,461 reviews
5 stars
509
4 stars
351
3 stars
284
2 stars
118
1 star
199
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others report rudeness and indifference.
Food Quality
Inconsistent food quality; some customers received cold or improperly prepared items, while others enjoyed hot and fresh meals.
Cleanliness
Reports of cleanliness issues, including dirty dining areas and pest sightings, contrasting with some mentions of clean environments.
Wait Times
Long wait times reported frequently, especially in the drive-thru, leading to customer frustration.
Order Accuracy
Frequent complaints about incorrect orders and missing items, impacting overall customer satisfaction.
- JBJaron BoyceNov 1, 20253.0Okay guys. If you're going to do the monopoly game, I want my monopoly pieces. I ordered a 10pc large combo. Food wasn't all that bad. Plus received No gaming stickers! Guy just put the bag on the counter and called my name, didnt even stay long enough to ask. Sigh... Okayyy McDonalds... 0 for 2! One more chance and I'm done, frfr.
- HHHollyOct 30, 20251.0Drive thru was so rude & so were the customers lol
- HBHolly BrockOct 24, 20254.0Yummy, rare treat for me and not disapointed
- YTYammy TaylorOct 12, 20251.0Got some weirdos in here..
- TMTina MSep 29, 20251.0McDonald's seriously needs to replace the managers in this location. Poorly ran. Always slow. Tonight I went to pick up a doordash at 8:50 pm. Doors are locked even though the sign and Google says the dining room doesn't close until 11 pm. Drive thru was at a stand still. I sat at the speaker for 7 minutes and no one said anything. No "I'll be right with you" or nothing. Hands Down the worst location I've ever been to. I will never accept an order from here again after this has happened multiple times. Learned my lesson.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 13131 Kingston Ave?
McDonald's at 13131 Kingston Ave is open Monday to Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 11:00 PM.
What are the drive-thru hours for this McDonald's location?
The drive-thru is open Monday to Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to midnight.
During what hours is delivery available at this McDonald's?
Delivery is available Monday to Saturday from 5:15 AM to 11:45 PM, and Sunday from 6:15 AM to 11:45 PM.
What delivery options does McDonald's at this location offer?
This McDonald's offers McDelivery and curbside pickup services.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's online or via mobile app?
Yes, you can order online via the delivery URL or by using the McDonald's app available on both Apple App Store and Google Play.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location offers drive-thru service.
What nearby places might be useful for customers before or after visiting McDonald's?
Nearby places include Waffle House for breakfast or brunch, Exxon & Mobil gas stations to refuel your vehicle, and Western Union for financial services.
Are there other fast food restaurants near McDonald's at 13131 Kingston Ave?
Yes, nearby fast food options include Taco Bell, Wendy's, and another McDonald's.
What lodging options are near this McDonald's location for travelers?
Nearby accommodations include Residence Inn by Marriott Richmond Chester and Hyatt Place Richmond/Chester, convenient for travelers visiting the area.