Brand Certified
McDonald's
3.4(150 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
13131 Kingston Ave, Chester, VA
23836, United States
Certified by McDonald's • Feb 22, 2026
(804) 530-3453
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.4
150 reviews
5 stars
60
4 stars
26
3 stars
15
2 stars
10
1 star
39
What are people saying?
AI-generated from recent customer reviews
Sanitation Issues
Multiple customers reported unsanitary conditions, including dirty bathrooms and food preparation areas.
Service Speed
Many reviews highlighted long wait times in both the drive-thru and inside, with some customers experiencing delays of over 30 minutes.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rudeness and indifference from employees.
Food Quality
Several customers complained about food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
The cleanliness of the dining area was frequently criticized, with reports of dirty tables and trash accumulation.
- LJLamonte Jackson1 day ago5.0Great place to take a date.
- AAAleah Newton (Aleah)Feb 14, 20261.0I returned my burgers because they were cold and hard. Instead of receiving professional customer service, I was mocked and treated disrespectfully by staff in front of my face. No customer should ever be made to feel embarrassed or ridiculed for requesting fresh food. What concerned me even more were serious hygiene issues I witnessed. An employee assisted with handling a mop for cleaning, then gave another employee a handshake (“dap”), returned to the kitchen without changing gloves, and proceeded to prepare a McChicken. This is a major food safety violation and extremely alarming. Between the disrespectful treatment and the lack of proper sanitation practices, this experience was unacceptable. I am requesting that upper management or corporate leadership review this incident and contact me directly to address these concerns.
- DJDominick Jackson Jr.Jan 29, 20265.0My mom went to the bathroom after we came from my doctor's office today.🩺❤️
- WPWilliam PearsonDec 20, 20251.0On 12/19/2025 around 8:30pm I stopped to get a meal for my family. While waiting on my meal I used the bathroom at the same time as a McDonald’s employee. The employee used the bathroom and did not wash his hands going directly back into the kitchen. A couple of minutes later another employee was walking from the kitchen towards the front counter and put his finger in his mouth trying to remove something. After witnessing these unsanitary conditions, I left without getting my food or a refund. Not sure where management needs to start to fix these sanitary problems, but the health standards were alarming bad at this location. I am posting this as a warning to other potential customers.
- SHsharolynn harleeDec 19, 20252.0One lane was closed. There wasn't a sign or cone indicating that one drive thru wasn't working. So, we had to repeatedly call thru speaker and no reply. We had to go around, park to go inside to order. Once confronted, Manager says, no one using that one...REALLY!!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 13131 Kingston Ave?
McDonald's at 13131 Kingston Ave is open Monday to Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 11:00 PM.
What are the drive-thru hours for this McDonald's location?
The drive-thru is open Monday to Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to midnight.
During what hours is delivery available at this McDonald's?
Delivery is available Monday to Saturday from 5:15 AM to 11:45 PM, and Sunday from 6:15 AM to 11:45 PM.
What delivery options does McDonald's at this location offer?
This McDonald's offers McDelivery and curbside pickup services.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's online or via mobile app?
Yes, you can order online via the delivery URL or by using the McDonald's app available on both Apple App Store and Google Play.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location offers drive-thru service.
What nearby places might be useful for customers before or after visiting McDonald's?
Nearby places include Waffle House for breakfast or brunch, Exxon & Mobil gas stations to refuel your vehicle, and Western Union for financial services.
Are there other fast food restaurants near McDonald's at 13131 Kingston Ave?
Yes, nearby fast food options include Taco Bell, Wendy's, and another McDonald's.
What lodging options are near this McDonald's location for travelers?
Nearby accommodations include Residence Inn by Marriott Richmond Chester and Hyatt Place Richmond/Chester, convenient for travelers visiting the area.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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