Business Details
About
Mexican Restaurant
Chipotle Chester is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,432 reviews
5 stars
555
4 stars
305
3 stars
170
2 stars
105
1 star
297
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and lacking basic manners.
Food Quality
Many customers reported issues with food quality, including stale ingredients, burnt items, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean counters and unsanitary conditions reported by multiple customers.
Ingredient Availability
Customers expressed frustration over the frequent unavailability of key ingredients, often running out of items before closing.
Portion Sizes
Several reviews mentioned dissatisfaction with portion sizes, noting they were smaller than expected, especially for the price.
- MBMercy B5 days ago1.0Whoever was working the front on 01/07/2026 at about 10 pm needs to be fired ( two girls).absolutely rude, horrible attitudes like someone is forcing them to work here. find another job if you are that miserable. i asked for a cup for ice when i was paying and realized it was not in my bag so i returned to the register and waited so i would not interrupt the transactions of other customers….i waited and i waited. finally she says rudely “do you need something else” i said can i please just get the cup for ice i had asked for. so i get my ice and im leaving when she begins to loudly talk about me to coworkers and other customers while im not even out of the door yet, if she’d caught me on a worse day i would’ve done things im not proud of. but seriously customer service has not existed here for a few years now.
- BGBrittany GlennDec 27, 20253.0Young ladies running the line and register need to have better customer service. No smiles, no hi what can I get you, no have a good night or have a good evening. It sucks. Foods normally good/ okay, wish they had the vinegerette wasn’t able to get that.
- VVvadelite1Dec 22, 20251.0I was in this store tonight and was never treated with the disgust, disrespect and awful service at any food establishment ever!!😡Get this...by the manager...or so she said! There was food all over the food serving area and also in the toppings. When I asked for sour cream...looking for a squeeze bottle because the sour creme container had droppings of tomato, corn and guacamole and who knows what else or for how long...before I knew it she had scooped it up and added to my bowl!😡When I asked her to remove it she stated " you have all the toppings already on your bowl. WHAT!! SHE REFUSED TO REMOVE IT! I had asked for two guacamole on the side and she filled the containers with it running all out of the container...I asked her to wipe them off and she did with her fingers! I told her that was unacceptable and requested two more,once again she refused and told me I had to leave the store! I left the food and I will never go there ever again except to speak with another manager on behalf of this situation!😡 This store is not recommended!
- AAArinaOnolDec 21, 20251.0All out of rice 40 minutes before closing. Sounds more like they don’t want to serve anymore. Will take my business elsewhere and lower my Chipotle visits even more. Dont waana serve, close the store.
- BSByrdladee SDec 13, 20252.0The young folks working there are always joking around and not paying attention to the customer's request. The counters are always dirty. The young man cooking the chicken was using profanity while holding a conversation with his co workers about drinking alcohol. The entire time the chicken is burning on the grill. I went for the bogo deal. I had to tell the cashier 3 times that it was the bogo deal after 4. Get home to find out the chicken was burnt on the burrito. She didn't put any chicken in my bowl at all as I requested. I will have to spend my money at Qdoba for better service.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Chester offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, real ingredients.
Where is Chipotle Mexican Grill located in Chester, VA?
Chipotle is located at 2423 W Hundred Rd, Chesterfield, Chester, VA 23831, USA.
What are the operating hours for Chipotle Mexican Grill in Chester?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle in Chester offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Chester?
You can order online through their official website at https://order.chipotle.com/ or via their app available in the Apple App Store.
What payment methods and additional services are available at Chipotle Chester?
The restaurant accepts credit cards and offers services such as catering and gift cards.
How can I contact Chipotle Mexican Grill in Chester for inquiries?
You can contact them by phone at +1 804-706-6285 or via email at va.1868.Chester@chipotle.com.
What nearby gas stations are close to Chipotle Mexican Grill in Chester?
Nearby gas stations include Exxon & Mobil Stations, Mobil, BP, and Shell, useful for customers fueling up before or after dining.
Are there other dining options near Chipotle Chester?
Yes, nearby dining options include Waffle House for breakfast, Subway for sandwiches, Top's China Restaurant for Asian cuisine, Burger King and Wendy's for fast food, and Captain D's for seafood.
What convenience stores and amenities are near Chipotle in Chester?
Convenience stores such as 7-Eleven and Circle K #37 are nearby along with automotive services like Valvoline Instant Oil Change and Stop-N-Shine Detailing, offering useful amenities for customers visiting the area.