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Buffalo Wild Wings

3.4
(250 reviews)

Business Details

12312 Bermuda Crossroads Lane, Chester, VA
23831, United States
(804) 318-9791

About

Chicken Wings RestaurantSports BarRestaurant
There’s a Buffalo Wild Wings near you at 12312 Bermuda Crossroads Lane, Chester, VA. We’re your local sports bar and restaurant serving award-winning Buffalo, boneless, and bone-in chicken wings with 26 signature sauces and dry rubs. Enjoy burgers, wraps, sandwiches, and shareables perfect for lunch, dinner, late-night bites, or game day. Order dine-in, takeout, curbside pickup, or delivery. Catering available for parties, corporate events, and celebrations. Stop by with family, friends, or co-workers to catch live sports on our many big screens, enjoy happy hour specials, or grab a cold beer with your wings.

Location

Buffalo Wild Wings
12312 Bermuda Crossroads Lane, Chester, VA
23831, United States

Hours

Reviews

3.4
250 reviews
5 stars
83
4 stars
65
3 stars
27
2 stars
18
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for food and poor service, with some servers being rude or inattentive.

Food Quality

While some customers enjoyed the wings and burgers, there were numerous complaints about food being cold, incorrect orders, and inconsistent quality.

Staff Performance

Some staff members received praise for their attentiveness and friendliness, but others were criticized for unprofessional behavior and lack of communication.

Management Concerns

Several reviews highlighted issues with management, including unhelpfulness and poor handling of customer complaints.

Atmosphere

The atmosphere was generally described as good for sports viewing, but some customers noted disruptive noise and cleanliness issues.
  • DJ
    Dennis Townsend Jr
    Feb 12, 2026
    4.0
    Service was definitely A1 tonight! (Samantha - thank you!) Drinks and food was on point too tho!
  • GR
    Gouthami Reddy
    Jan 31, 2026
    1.0
    They took one and hour to make the order.
  • AL
    Amy Lightsey
    Jan 16, 2026
    5.0
    This is the best chicken that I've truly ever . I'm from Columbia, South Carolina this is my very first time in Virginia and I've never take any other chicken like this one. I got the brown sugar heat traditional wings. And let me tell you it's the best that I've ever put in my mouth. I'll most definitely be going to get more before I head back out to SC
  • SG
    Sabrina Gissendanner
    Jan 6, 2026
    4.0
    Great burgers and cheese curds. The wings are just okay. They are often small with very little meat. The rewards are a bonus. There are a lot of free food options.
  • CR
    CHLO’E ROBINSON
    Jan 3, 2026
    3.0
    I had a mixed experience at this Buffalo Wild Wings location. Our server, Samantha, was very nice and sweet. She made sure we were taken care of and got everything right. Her customer service was top tier, and I really appreciated her attitude and attentiveness. However, when the food was brought out, Haley (not sure of the spelling) made a smart comment and did not speak to us respectfully. In customer service, it’s important to know how to communicate with people and control your tone, regardless of frustrations. On top of that, there was constant screaming and yelling in the back, which was rude and disruptive while trying to enjoy our meal. On a positive note, Varyn (not sure of the spelling) and Samantha both provided excellent customer service and stood out in a good way.

Brand Certified Facts from Buffalo Wild Wings

Buffalo Wild Wings partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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