Numerous customers reported long wait times for food and poor service, with some experiencing rude staff and unresponsive management.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with cold or incorrect orders, and inconsistent quality of wings.
Staff Performance
There were mixed reviews about staff performance; some servers received praise for their attentiveness, while others were criticized for being inattentive or rude.
Management Concerns
Several reviews highlighted unprofessional behavior from management, including a lack of support for staff and customers.
Atmosphere
The atmosphere was generally described as good for sports viewing, but some customers noted issues with cleanliness and noise levels.
SG
Sabrina Gissendanner
6 days ago
4.0
Great burgers and cheese curds. The wings are just okay. They are often small with very little meat. The rewards are a bonus. There are a lot of free food options.
CR
CHLO’E ROBINSON
Jan 3, 2026
3.0
I had a mixed experience at this Buffalo Wild Wings location.
Our server, Samantha, was very nice and sweet. She made sure we were taken care of and got everything right. Her customer service was top tier, and I really appreciated her attitude and attentiveness.
However, when the food was brought out, Haley (not sure of the spelling) made a smart comment and did not speak to us respectfully. In customer service, it’s important to know how to communicate with people and control your tone, regardless of frustrations. On top of that, there was constant screaming and yelling in the back, which was rude and disruptive while trying to enjoy our meal.
On a positive note, Varyn (not sure of the spelling) and Samantha both provided excellent customer service and stood out in a good way.
SM
Seth Magnuson
Dec 29, 2025
1.0
Waited nearly an hour for food. Ended up having to get it taken to-go. They claimed that "the kitchen was backed up" but everyone else was getting food, even a party of 4 that came in after us got their food before us, but it wasn't packed. Maybe 5-8 parties total. Changed the story of what they were waiting on the entire time. Not sure what their problem was but never again.
GV
Greg Vollmer
Nov 9, 2025
4.0
Akhirah was an awesome server. Management was rude. 1pm games were lightly attended but there was an issue with seating at high tops in the bar area and addressed rudely/poorly by mgr.
CH
Carlos H.
Nov 6, 2025
1.0
WAST OF TIME. Just came in and asked for a table for 4, At first we were taken to the bar side, I said we had 2 kids and asked if we could sit on the other side. I got an eye roll and was taken back over to the other side and the waitress / hostess just threw the menus on the table and walked away. We sat there for 15 mins, NOBODY came over to take our drink order or acknowledge us and we watched another party of 5 come in and they were seated on the same side as us by another host. We then watched the girl that seated us WALK right over to their table to take their drink order! We got up and left, we will not be coming back to this location again. Absolutely ridiculous that the person who seated us went to another table before ours. We were there first. Will be going out of our way to Colonial Heights in the future.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Chester, VA specialize in?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 different sauces and seasonings.
What are the opening hours of Buffalo Wild Wings at 12312 Bermuda Crossroads Lane?
Buffalo Wild Wings is open daily from 11:00 AM to 10:00 PM.
Where is Buffalo Wild Wings located in Chester, Virginia?
It is located at 12312 Bermuda Crossroads Lane, Chester, VA 23831, USA.
How can I contact Buffalo Wild Wings in Chester for reservations or inquiries?
You can call them at +1 804-318-9791 for reservations or any questions.
Does Buffalo Wild Wings in Chester have an online presence?
Yes, you can visit their official page at their website or find them on Facebook and Yelp through provided links.
What categories best describe Buffalo Wild Wings in Chester?
It is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.
Are there fitness centers near Buffalo Wild Wings in Chester?
Yes, nearby fitness centers include Energy Force Training and Anytime Fitness, which customers can visit before or after enjoying a meal.
Can I find medical services close to Buffalo Wild Wings in Chester?
Yes, nearby medical centers include Bon Secours Bermuda Crossroads Primary Care and several endocrinologists such as Uma D Muthyala, MD and Rekha Nugaram, MD.
What other dining options are near Buffalo Wild Wings at Bermuda Crossroads?
Nearby dining options include O'Charley's barbecue restaurant, IHOP for breakfast and brunch, and Sonic Drive-In for fast food.
What recreational areas can I visit near Buffalo Wild Wings in Chester?
Dutch Gap River park is nearby, where you can enjoy outdoor activities before or after your visit to Buffalo Wild Wings.