Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
563 reviews
5 stars
168
4 stars
124
3 stars
74
2 stars
48
1 star
149
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times both in the drive-thru and inside the restaurant.
Customer Service
Many reviews highlighted rude or unprofessional behavior from staff, contributing to a negative dining experience.
Food Quality
Numerous complaints about food being cold, old, or improperly prepared, including issues with missing items and incorrect orders.
Cleanliness
The restaurant's cleanliness was often criticized, with reports of dirty dining areas and unsanitary food handling practices.
Staffing Issues
Several customers noted that the location appeared to be short-staffed, impacting service efficiency and order accuracy.
- DDDavid DorsettNov 9, 20251.0I'm still shaking typing this just went thru drive thru nov 9 710 pm and your employee screamed at me in drive thru because I was looking down at my phone...he began to scold me and yell at me . I'm an old guy w heart issues and he shot my blood pressure thru roof . I asked him his name and he shut and locked the window .while whole time this other smaller guy stood there looking dumbfounded . So I guess what he was mad cause he had to say here? I mean come on where's the hospitality? When I was a mgr for Wendy's way back when this would not be tolerated.do I need to tell all the elderly and disabled as I'm disabled as well when he saw me on my phone should have seen the handicap placard...I'm scared to come back to this location . But my son said the food was good so thank the grill guy . Have a nice day.
- GSGuillermo Sanchez-HernandezNov 4, 20251.0I stopped by this Wendy's to grab some food, and unfortunately, it turned out to be a really disappointing experience. In the drive-thru, I was told to pull forward and that my order would be brought out in about seven minutes. It ended up taking nearly twice that long, and it felt like I'd been completely forgotten, especially since other cars were getting their food before me. I eventually had to park and go inside to get my order, only to find that a few items were missing. To make things worse, after my sister started eating her food, she began feeling sick within about 10 minutes. She mentioned that her food had no taste and that her Frosty didn't taste right, and not long after, she actually threw up. This was really disappointing on so many levels - slow and disorganized service, missing items, and food that clearly wasn't right. I definitely won't be coming back to this location, and I'd caution others to think twice before visiting.
- KSKatie SawyerOct 11, 20251.0This wendys is absolutely horrible and full of incompetence. It's not hard to read an order and put it in a bag yet somehow these people manage to mess it up every single time. I probably will never go to this wendys again considering it happens more often than not.
- SFStephanie Dean Ripchick Holly Fork FarmSep 1, 20255.0Great service, everyone so polite, very clean! It was an excellent experience! Our food was delicious. I absolutely loved my apple pecan salad and my husband's burger was great too! Kuddos to all the gentleman working there...again such great service! * visited around 12 pm ish 8/31/25
- HJHannah JohnsonJul 25, 20252.0The service here is the slowest I think I have ever seen. There is one employee managing the register and expoing the orders and he has been here for the past four times I have been here doing the job of three people, and he is clearly struggling. This store need more employees to work at a given time! It has constantly taken about 15 minutes to get my order each time.
Frequently Asked Questions About Wendy's
Is 117 Hillcrest Parkway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Chesapeake, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Chesapeake, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (757) 421-3469.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 117 Hillcrest Parkway Wendy’s serve breakfast?
Yes, this Wendy’s location in Chesapeake, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's at 117 Hillcrest Parkway?
Wendy's at 117 Hillcrest Parkway is open daily from 8:00 AM to 10:00 PM, including the drive-thru.
Does this Wendy's location offer drive-thru service?
Yes, Wendy's at 117 Hillcrest Parkway has a drive-thru open from 8:00 AM to 10:00 PM every day.
Can I order Wendy's food for delivery or takeout?
Yes, this location offers dine-in, drive-thru, delivery (where available), and takeout services. You can order online via the Wendy's app or website.
Does Wendy's at this location serve breakfast?
Yes, this Wendy's serves breakfast including combos, sandwiches, coffee, and sides available through the app or website.
How can I contact Wendy's at 117 Hillcrest Parkway for questions or feedback?
You can call the location directly at (757) 421-3469 or provide feedback through Wendy's Customer Care via their website, live chat, or phone at 888-624-8140.
Where can I find menu pricing and nutrition information for this Wendy's?
Menu pricing and nutrition details are available on Wendy's official menu website and mobile app, specific to your chosen location.
Are Wendy's gift cards available at the 117 Hillcrest Parkway restaurant?
Yes, gift cards can be purchased in-restaurant, at various retailers, or online through Wendy's gift card portal.
What payment options does Wendy's at this location accept?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
What nearby fast food options are close to Wendy's at 117 Hillcrest Parkway?
Nearby fast food restaurants include Zaxby's, Taco Bell, and another Wendy's location, offering diverse choices for quick meals.
What nearby places can I visit after dining at Wendy's on Hillcrest Parkway?
You can visit local spots such as Mystique Salon & Skin Spa for relaxation, Crave Bakery and Coffee Bar for desserts or coffee, or The Home Depot for home improvement needs.
Are there any nearby amenities that make visiting Wendy's easier for customers?
Yes, there are convenient nearby places like Wawa convenience store for quick stops, multiple ATMs such as PNC ATM and The Exchange Network, and truck rental services if you require automotive support.