Tropical Smoothie Cafe

3.8
547 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
1434 Sam's Drive, Chesapeake, VA
23320, United States

Hours

Reviews

3.8
547 reviews
5 stars
282
4 stars
94
3 stars
40
2 stars
35
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness, lack of attention, and unprofessional behavior from staff.

Cleanliness

Multiple customers reported unpleasant odors in the store, with some describing it as smelling like trash or vomit, and concerns about overall cleanliness.

Order Accuracy

Several reviews mentioned issues with incorrect orders, missing items, and poor handling of food, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the smoothies, there were complaints about food quality, including cold items and incorrect preparation.

Staffing Issues

Customers noted that the location often seemed understaffed, leading to long wait times and disorganized service.
  • TJ
    Tanya Johnson
    Nov 26, 2025
    1.0
    I come to this location often. Let's start with my order. I ordered 3 kiwi quenchers with extra strawberries and whire chocolate like I always do. I didn't get to taste it till I got home and it was horrible. It taste like I was drinking ice with white chocolate in it. When the gentleman handed me my order the bottom of my cup was busted on one of them. When I informationed them the lady didn't say anything she just handed me a cup. When I switched the drink into another cup, I handed her the empty cup and asked if she could throw it away for me. Again, she didn't say anything she just pointed at the trash can behind me. And to think I gave them a tip. I will never go to the location again. I spent $25 for 3 cups of blended ice with white chocolate. Never again.
  • CE
    Chase Elise
    Nov 9, 2025
    1.0
    Smells terrible!!!!!!
  • JB
    J B
    Oct 30, 2025
    5.0
    I came in today for the first time and customer service was exceptional. I dropped my smoothie on the way out the door and they did not hesitate to remake it. I highly recommend. Thank you so much
  • SD
    Sarah Dellavecchio
    Aug 20, 2025
    1.0
    Every time I go to this location the workers are rude. They ignore you while talking or being on their phones. When they do come up to the register they don’t say anything. Last time my chicken pesto wrap had way too much pesto. Today it had a lot of chicken in it and it was cold in the middle.
  • EG
    Eric Gallos
    Aug 7, 2025
    5.0
    In my opinion, this is the best smoothie chain . Smoothies are consistently good. The food is also surprisingly good, which I hadn't expected from a Smoothie place.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the hours of operation for dine-in at Tropical Smoothie Cafe?

Tropical Smoothie Cafe is open for dine-in from 7 AM to 9 PM Monday through Friday, 8 AM to 9 PM on Saturday, and 9 AM to 9 PM on Sunday.