Tropical Smoothie Cafe

3.8
546 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
1434 Sam's Drive, Chesapeake, VA
23320, United States

Hours

Reviews

3.8
546 reviews
5 stars
282
4 stars
93
3 stars
41
2 stars
35
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or inattentive staff.

Cleanliness

Multiple reviews mention unpleasant odors and unsanitary conditions in the store, suggesting a need for better cleaning practices.

Order Accuracy

Customers frequently report issues with incorrect orders and missing items, indicating a lack of attention to detail in order fulfillment.

Food Quality

While some customers enjoyed the smoothies, there are numerous complaints about food quality, including incorrect ingredients and poor preparation.

Staff Training

There is a clear need for improved staff training, as many reviews highlight unprofessional behavior and lack of basic customer service skills.
  • CE
    Chase Elise
    Nov 9, 2025
    1.0
    Smells terrible!!!!!!
  • JB
    J B
    Oct 30, 2025
    5.0
    I came in today for the first time and customer service was exceptional. I dropped my smoothie on the way out the door and they did not hesitate to remake it. I highly recommend. Thank you so much
  • SD
    Sarah Dellavecchio
    Aug 20, 2025
    1.0
    Every time I go to this location the workers are rude. They ignore you while talking or being on their phones. When they do come up to the register they don’t say anything. Last time my chicken pesto wrap had way too much pesto. Today it had a lot of chicken in it and it was cold in the middle.
  • EG
    Eric Gallos
    Aug 7, 2025
    5.0
    In my opinion, this is the best smoothie chain . Smoothies are consistently good. The food is also surprisingly good, which I hadn't expected from a Smoothie place.
  • CH
    Christian Hyatt
    Jul 26, 2025
    1.0
    I have been to this location several times and Every time the service is terrible. Today we stopped in for some smoothies and the place smelled like rancid trash maybe vomit. We should of left but we decided to get smoothies anyways. All the employees had headsets on. I ended up getting stomach problems from the smoothie when we got home. I recommend if you want tropical smoothie go to the one on greenbriar. Never had a single issue at that one and the service is always nice. I feel bad for the workers that have to work with that rancid vomit smell going on.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the hours of operation for dine-in at Tropical Smoothie Cafe?

Tropical Smoothie Cafe is open for dine-in from 7 AM to 9 PM Monday through Friday, 8 AM to 9 PM on Saturday, and 9 AM to 9 PM on Sunday.