Tropical Smoothie Cafe

Reviews

• LB

  Leeanna Brickhouse

  Sep 27, 2025
  1.0
  By the looks of these reviews, this seems to just be a common occurrence. The manager Kendra has horrible customer service skills and shouldn’t be managing this place. I placed an order at cedar road that was meant for kempsville location and called immediately after to cancel my order. I called 11 times and nobody answered until later that evening. They took my number down and told me the manager, Kendra, would call me tomorrow. I then called every day for two weeks to get my refund just for an employee to tell me “the manager said no refunds”. I took it up with my bank but it’s just the fact that she was so poor in communicating and doing her job. She couldn’t even call me back or hear me out or answer the phone the first ring. Just an awful place ran by awful people. Go to kempsville location. They get your orders right and they answer their phones!
• EA

  Erin A

  Aug 15, 2025
  2.0
  I ordered a buffalo chicken wrap and it came with no buffalo sauce or flavoring? Cook seemed annoyed when I asked for buffalo sauce.
• JF

  Joshua Flores

  Oct 9, 2024
  1.0
  What the hell are up with some of these employees? Like who is hiring people who can’t listen to simple orders? You need to shut down this place because how bad some of these employees can’t listen to orders. Was I speaking another language when I ordered? I said what I wanted about 3 times and made it very clear and yet my order was wrong and normally I wouldn’t make such a fuss, but this time I am a bit irritated since the ingredients I didn’t want in my order make me nauseous and I’m thinking this was done on purpose like how can you mess up this badly? I ordered a wrap without cheddar and a smoothie with dates & pineapple & banana without any added sugar and I stated that I wanted no sugar in the smoothie like 5 times and they made sure it was clear and it came out unusually fast but it had sugar and only banana, like obviously I didn’t ask for that and it was clear that the smoothie was meant to have dates and yet it didn’t have any or maybe I wasn’t told there wasn’t any dates, but where was the pineapple? Why was there sugar? I don’t want to take 30 grams of sugar and I’m a bit sensitive to sugar and that’s why I stated not to put sugar into the smoothie because it makes me sick. The wrap had cheddar when I stated for it not to have any cheddar like 5 times and I made it simpler and said no cheese to make sure we’re on the same page and make it clear yet there was still cheddar on the wrap and they made the wrap like 7 minutes after I placed the order but I’m a patient person but that is something that should be mentioned and almost no one was placing orders or correct me if people were placing online orders. I thought the location in south battlefield was bad, but this one and this experience takes the cake! Never had I have a worse experience than this. I am not coming back ever to a Chesapeake Tropical Smoothie Cafe location because these locations are outrageously absurd in Chesapeake. I suggest going to one in Norfolk since they actually make your smoothies better and don’t take as long. Also something to mention is the smoothies here are liquidly.
• TP

  Terry Pope

  Apr 19, 2019
  5.0
  With my daughter

Frequently Asked Questions About Tropical Smoothie Cafe