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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Chesapeake, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3285 Western Branch Boulevard for the ultimate SONIC experience!
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are described as rude or inattentive.
Wait Times
Many customers reported excessively long wait times for service and food, often leading to frustration and dissatisfaction.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, suggesting a need for better attention to detail.
Food Quality
While some customers enjoyed the food, there were multiple complaints about cold or poorly prepared items, indicating inconsistency in food quality.
Management Issues
Several reviews pointed to a lack of effective management and staffing, contributing to poor service and operational inefficiencies.
CR
Constance Robinson
Feb 19, 2026
5.0
Love the $6.00 Smash Burger special.
LH
L. H.
Feb 15, 2026
2.0
Got a large drink but it's mostly ice. Asked for a certain meal item, got mostly egg and barely any meat. It's ridiculous that you pay so much and they do these things to you. Do better Sonic!!!
HP
Her Therapy Podcast
Feb 10, 2026
1.0
Within the last few weeks people's attitudes have been extremely HORRIBLE and RUDE. I use to come everyday but after that ignor you after you have checked or complain about mobile ordering. They really need to hire a whole new crew of people
PC
Pattie Cartwright
Jan 29, 2026
5.0
Easy to order. Pleasant service. Food and drink as ordered.
KM
Kelly Mitchell
Jan 12, 2026
5.0
William was very helpful, and went above and beyond to take care of me today. It’s good to know that customer service is still a priority. Thank you.