Fazoli's

Reviews

• KM

  KoryTyler Miles

  Mar 9, 2026
  1.0
  I went to the Chesapeake, VA location and arrived at 7:40pm tonight. There was only one customer in the building upon us entering. No music just silence. Terrell was our cashier and the better part of our experience. We ordered 2 ultimates with extra sauce and made one a combo, then added extra meatballs. The extra meatballs didn’t come with sauce and were dry. No extra sauce was added and our food outside of the lasagna was barely lukewarm. The bread was the only good thing to eat. We then paid AGAIN for 3 extra meat sauces. My dish didn’t even come with the one meatball it was supposed to have in my spaghetti. My Alfredo was served with hard, dry noodles and you could tell the sauce was old and unwarmed due to the color, texture and look of it. I’m honestly saddened and disappointed with this experience. Clearly this location hires inexperienced people or maybe it’s just the late night shift. After we made a clear commitment and complaint, the (2) out of 3 workers acted as if we were lying and immediately coped an attitude mumbling under their breath. Terrell did his best to maintain good customer service, but this experience was unbelievable and inexcusable. I did reach out to corporate as well. I won’t be surprised at all if and when this location closes for good based on my experience tonight. This was my first meal of the day and I was looking forward to eating out. This location has definitely fallen from grace from what they used to be. I’m sure the volume and sales prove my point as well.
• AA

  aquadog1

  Mar 9, 2026
  5.0
  The staff person was very friendly and personable. He checked on me during my meal and provided more bread sticks. He engaged in small talk without being too talkative. The food was good, for italian fast food. The inside was old school, but kept up pretty good. Plenty of parking around the building.
• CL

  Charlie Laurens

  Mar 4, 2026
  5.0
  Aaron is an ABSOLUTE ROCK STAR of Customer Service! Very seldom am I this impressed. The food is decent and priced at a value but the Magic of this location is Aaron I watched him move from the counter after taking our order, bringing out the food and he engaged EVERY TABLE with a smile and friendly service, Incredible!
• LJ

  Lorie Jennette

  Feb 24, 2026
  5.0
  I just came in for a Quick bite today. My friend had pasta and I had pizza. The cashier on duty was Aaron. What a terrific, valuable asset you have in him. His customer service or just his personality was genuine. He displayed the utmost respect and professionalism. I have been to Fazoli’s in the past, but never had truly treated like I was this time. I appreciate the hospitality… it was like no other had experienced here before. The food was also fast, fresh and delicious!!
• JR

  John Rowland

  Feb 23, 2026
  1.0
  From a business, it appears that the business is on the extinction phase. Not customer focused. Very mechanical at front counter. Out of menu items. No one actively keeping place cleaned. Customer is on their own. Franchise needs a SWOT analysis, to see what it that makes Fazoli’s unique.