Dunkin'

3.6
223 reviews
Decked Out Lattes
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Business Details

215 Hillcrest Pkwy, Chesapeake, VA
23322, United States
(757) 421-3467
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chesapeake, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
215 Hillcrest Pkwy, Chesapeake, VA
23322, United States

Hours

Reviews

3.6
223 reviews
5 stars
107
4 stars
30
3 stars
23
2 stars
15
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and lacking enthusiasm.

Product Quality

Customers reported inconsistent product quality, including stale donuts, incorrect orders, and poorly prepared food items.

Staff Attitude

Many reviews noted a negative atmosphere due to staff attitudes, with complaints about unprofessional behavior and lack of basic courtesies.

Service Speed

While some customers experienced quick service, others reported long wait times and issues with mobile orders not being ready.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty conditions and unsanitary practices.
  • LA
    Laura A
    3 days ago
    1.0
    I have given this place 5 tries in less than a month. Just moved here the first time I was “helped” by an older woman and she was so rude no good morning no thank you no smile, I almost wrote a review then but I thought everyone is allowed to have a bad day let’s try again. 4 more times different people girls, guys, young and old not a single smile not a single nice exchange. They act like you are bothering them by ordering or even going there. Seriously fire the whole crew. I’ve worked customer service I know what it’s like to not wanna be at work but it’s your job to not let the customers know how miserable you are. Everyone looks unkept and angry. Who is the manager here? Is being insufferable a requirement for hiring?
  • DD
    Dave
    Sep 28, 2025
    5.0
    Food was great and their refreshers are great!
  • LN
    L N
    Sep 23, 2025
    5.0
    The staff was friendly and helpful with my order. The donuts were the BEST dunkins I've had in forever. Tastes just like it did in thr 80s. Definitely coming back!
  • KB
    Kyle B
    Sep 10, 2025
    2.0
    This location could use some enthusiastic go-getters. Orders are consistently good and quick but there is absolutely zero customer service or pleasantries exchanged. This location could definitely benefit from leadership change to somebody like Emit from the Volvo Parkway store.
  • KK
    Kinsey Knight
    Aug 9, 2025
    1.0
    Literally horrible. Waited over 20 mins for a preorder mobile order. The kids working were rude and not helpful. And they didn’t include our food and had to go back to get it. Do yourself a favor and go to Starbucks across the street!
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Chesapeake, VA?

Dunkin' in Chesapeake, VA is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.