Dunkin'

3.3
211 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chesapeake, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1444 Mt Pleasant Rd, Chesapeake, VA
23322, United States

Hours

Reviews

3.3
211 reviews
5 stars
86
4 stars
29
3 stars
15
2 stars
21
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and orders taking much longer than expected.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some employees praised for their pleasant demeanor while others were criticized for being unhelpful or dismissive.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong drinks, leading to frustration and disappointment.

Cleanliness and Atmosphere

Several reviews mentioned unsanitary conditions and a lack of cleanliness in the store, contributing to a negative dining experience.

Product Quality

While some customers enjoyed the food and drinks, there were numerous complaints about stale donuts, poorly made drinks, and inconsistent food quality.
  • NJ
    Nicole Jones
    Sep 8, 2025
    5.0
    Great experience. Super fast and courteous service. Maple Sugar Bacon Breakfast Sandwiches were delish and matcha drink was on point. We'll be back!
  • KB
    Kyle B
    Aug 29, 2025
    2.0
    The absolute SLOWEST Dunkin I have ever been to throughout the U.S.
  • CH
    Celia Ho
    Jul 15, 2025
    5.0
    Visiting from Boston, close to where DD originated (and where there’s one practically every other block), and the food at this location was so surprisingly good that I had to write this review. The glazed donut and sausage wake-up wrap both tasted really fresh, which I’ve never experienced at a DD before—the locals I was with agreed, too. We ordered in-store around 9 AM on a Tuesday and our iced coffee and less-sugar iced shaken espresso were prepared quickly. The two wraps took a bit longer, maybe because there were only 3 people manning the store+drive-through—but these oozy-cheese breakfast wraps were worth the short wait (still out of the store within 10 minutes). The register/drink service was friendly, too! Docked two stars for atmosphere because sweeping supplies were leaning against the food/drink pickup counter. It didn’t contaminate the food but dusty/dirty things anywhere near food service areas gives me the ick. Anyway, putting cleaning supplies out of sight before customers arrive is an easy fix. Edit: Checked out the other reviews and am surprised to see so many bad ones! Noticed that the woman who took our order in-store was also working the drive-thru window—maybe that’s why there are so many complaints about drive-thru wait time? We parked and walked in and were the only ones in the store so our order got taken right away.
  • PF
    Pat Franklin
    Apr 17, 2020
    2.0
    Clueless about donuts. Asked for vanilla old fashioned, got a plain cake donut that tasted dried out, yuk not worth the calories. Disappointed.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Chesapeake, VA?

Dunkin' in Chesapeake, VA is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services.