Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
4024 Portsmouth Blvd, Chesapeake, VA
23321-2126, United States
Hours
Reviews
4.3
954 reviews
5 stars
555
4 stars
235
3 stars
91
2 stars
28
1 star
45
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied, with some staff being friendly and attentive, while others were reported as rude and unhelpful.
Food Quality
Many customers expressed disappointment with the food quality, citing cold, old, or improperly prepared items, while others praised the taste and freshness.
Pricing Concerns
Several reviews mentioned rising prices and perceived reductions in portion sizes, leading to dissatisfaction regarding value for money.
Cleanliness Issues
There were multiple reports of unsanitary conditions in the kitchen and dining area, impacting customer comfort.
Positive Experiences
Despite the negatives, some customers highlighted enjoyable experiences, particularly with ice cream and specific staff members.
- JJJeffreyNov 4, 20255.0Always friendly service and hot food reasonable prices
- TWTina WilliamsOct 24, 20252.0We stopped here for chocolate dipped ice cream 🍦 cones. The service was fast and out. But the staff wasn't happy and didn't greet us welcome
- SFSamantha FloresOct 21, 20251.0Upgraded my meal deal on the app to have large fries. Asked at the window if that was the size for the large fries...they told me yes and seemed annoyed. Definitely just a skimpy amount of fries and not a large. Fries were cold. Chicken tenders were cold and chewy. Seemed like they were from yesterday. I asked for no ice in my drink and they gave me one full of ice. Not going back to dairy queen for a while if this is how they treat customers.
- CTChristopher TracyOct 15, 20251.0After laying out $7 for a chicken strip meal that was only $5 not too long ago, I was disappointed to find a hair in my food. The young man who was cooking had long dreadlocks and no hat or hair net of any kind. No one seemed to be wearing any kind of gloves either. I live nearby so I have been coming to this store regularly for a few years. I have noticed the chicken strips have shrunk and are really nuggets. I get fewer fries and the price has been jacked up $20 in less than 2 years. I wanted my money back but I did not feel like arguing. I guess I will try the new chicken place that recently opened next door to this place. It used to be very well managed by a bald headed man but I dont see him in there any more so I guess things are not quote the same.
- BFBen FosterOct 8, 20251.0Missing a large portion of the blizzard
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets.
What are the operating hours of Dairy Queen Grill & Chill on weekdays and weekends?
The restaurant is open Monday through Thursday and Sunday from 10:30 AM to 10:00 PM, and on Friday and Saturday from 10:30 AM to 11:00 PM.
Are there any holiday hours or closures for Dairy Queen Grill & Chill?
Yes, the location is closed on November 27 and December 25, and on December 24 it is open from 10:30 AM to 5:00 PM.
Does Dairy Queen Grill & Chill provide a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, it is family-friendly, welcomes children, offers high chairs, and has wheelchair accessibility.
Can I order online or use a mobile app for Dairy Queen Grill & Chill?
Yes, mobile ordering and rewards are available through their app, which you can download for exclusive deals.
Is there outdoor seating and free WiFi at Dairy Queen Grill & Chill?
Yes, the location offers outdoor seating and free WiFi for guests.
What nearby food options are available around Dairy Queen Grill & Chill?
Nearby food options include Dave's Hot Chicken, Fuji Sushi AYCE & Grill, Red Lobster, Arby's, Jalapenos Mexican Restaurant, Olive Garden, Taco Bell, Chanello's Pizza, and another Dairy Queen Grill & Chill location.
Are there automotive services close to Dairy Queen Grill & Chill?
Yes, nearby automotive services include Performance Buick, Take 5 Oil Change, Valvoline Express Care, Autobell Car Wash, Cavalier Auto Group, Ford, and Cavalier Ford at Chesapeake Square.
What other amenities or services can customers find near Dairy Queen Grill & Chill?
Nearby amenities include grocery stores like Food Lion and Lidl, financial services such as Coinme, Western Union, and ABNB Chesapeake Square Branch, as well as health and wellness centers like Life Consultants and Patient First.