Business Details
About
Mexican Restaurant
Chipotle Chesapeake Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.0
965 reviews
5 stars
295
4 stars
158
3 stars
77
2 stars
79
1 star
356
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold food, poor portion sizes, and items being out of stock.
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with complaints about lack of greeting and poor communication.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and food prep areas.
Order Accuracy
Frequent complaints about incorrect orders and missing items, especially with online and delivery orders.
- NSNicole Sampson2 days ago1.0I received a bowl with old guacamole and fragments of undercooked or old ingredients. I've never been to any Chipotle that wasn't busy and this particular location was a ghost town.
- DRDavid Ratcliff3 days ago1.0The food is great but if you ever order food in the evening for drive-thru, you will wait over 30 minutes in line with ZERO movement. Enough time will pass as you literally watch the employees through the windows doing nothing with zero line inside and question why you're waiting for food that was ready for pick up 40 minutes ago. Terrible service experience. Had enough time to sit in line and write this review before I got my food.
- SCSean Connor6 days ago1.0Every single time without fail, I have to wait over 25 minutes for my order even when I order online. Absolutely abysmal. if they’re not out of chicken, they’re out of queso, and apparently it takes a grand total of an hour to make a burrito. Save your time, go to Moe‘s.
- DDDaniel DavisonJan 2, 20261.0I walk in to a line of customers waiting to order while two employees are on their phones, two others appear to be playing party cake, and one working on food. The only fresh food to choose from was the one thing that the one person was cooking at a time. The food preparation line was absolutely filthy and the employees were cold and offered zero customer service. Food was cold and stale. Definitely will not come back and recommend no one else goes. ***made a video of all the aforementioned to put with the post, but apparently you can only post pictures.***
- ARAmber RDec 26, 20252.0We have been sick twice from thos location in 2 weeks (Monday evenings). I couldn't figure out why when we never get sick at other Chipotles but when you eat inside you see why. The employees are consistently and constantly on their phones. Although they wear gloves you can see they are on their phones with them so the germs are just everywhere. No one is very friendly or helpful, just buried in their phone. Service on pickups is fast though and the restaurant isn't dirty.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Chesapeake Square located?
It is located at 4116 Portsmouth Blvd, Chesapeake City, Chesapeake, VA 23321.
What are the opening hours for Chipotle Mexican Grill Chesapeake Square?
The restaurant is open Monday through Sunday from 10:45 AM to 10:00 PM.
Does Chipotle Chesapeake Square offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
What type of food does Chipotle Mexican Grill Chesapeake Square serve?
They serve customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Can I order Chipotle online or via an app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available on the Apple Store.
What payment options are accepted at Chipotle Chesapeake Square?
They accept credit cards and offer gift cards as well.
Is Chipotle Chesapeake Square an LGBTQ+ friendly establishment?
Yes, the location welcomes LGBTQ+ customers.
What are some nearby dining options close to Chipotle Chesapeake Square?
Nearby dining options include Burger King, Zaxby's, Bubba's 33, LongHorn Steakhouse, and Panda Express, offering a variety of fast food, American, and seafood cuisines.
What other services can visitors access near Chipotle Chesapeake Square?
Visitors can access services like banking at SunTrust and Chartway Credit Union, medical care at Sentara Family & Internal Medicine Physicians, and beauty services at World Nails & Spa and Supercuts nearby.
Are there any nearby shopping options close to Chipotle Chesapeake Square?
Yes, nearby shopping options include Toys"R"Us and Tj Maxx, providing retail and clothing store experiences.