Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.8
668 reviews
5 stars
311
4 stars
146
3 stars
70
2 stars
42
1 star
99
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, unresponsive staff, and incorrect orders.
Food Quality
While some customers enjoyed the food, many complained about cold or improperly prepared items, including missing ingredients.
Cleanliness and Maintenance
Several reviews highlighted the need for cleanliness and maintenance, with dirty dining areas and broken equipment being common complaints.
Staffing Problems
Many reviews noted that the location appeared understaffed, leading to slow service and overwhelmed employees.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted positive experiences with food quality.
- JSJason SprayberryDec 21, 20255.0Got my dammich wrong but fixed it during holiday rush weekend... Lil bit of an additive on remake but I getit
- NNNatasha NorvellDec 4, 20251.0Store closes 20 minutes early and its happening often. Twice this week alone.
- SRShawn RussellNov 28, 20254.0Service was average, but the food was hot and fresh.
- RSRobert SawyerOct 10, 20252.0Friday October 10, 2025 4:00 PM Arby's Hillcrest, Chesapeake, VA My wife and I walked in, there were 2 employees behind the counter. They both saw us. There was one car in the drive-thru. There was no acknowledgement whatsoever that we were there. We waited 5 minutes and after no one came to the counter, we walked out. Very poor customer service! Sadly, this is not our first experience like this from this Arby's.
- JSjames stoneOct 10, 20252.0I come here all the time to eat as I work right across the street. So I'm nice enough to give at least two stars instead of one. They will not Honor coupons through their app even when my bank cards won't connect to and the location doesn't offer online redeeming through the app.