I am writing to express my extreme dissatisfaction with the customer service at this store, specifically regarding the customer service manager, Peggy. Every time I have come in she is consistently rude, displays a terrible attitude, and shockingly uses foul language in front of customers. This behavior is completely unacceptable and creates a hostile environment. On the other hand, the girl in the office, Marissa, is absolutely wonderful. She is always helpful, friendly, and goes above and beyond for customers. Marissa deserves a promotion for her outstanding performance and positive attitude. I also want to commend Eileen from the produce section, who is always extremely helpful and knowledgeable. Unfortunately, the meat department manager seems to have no clue what he is doing and is also quite rude. Overall, the management needs a serious overhaul. While there are some exceptional employees like Marissa and Eileen, the negative impact of the customer service manager and the meat department manager significantly detracts from the overall shopping experience.
SS
Sarita
Feb 28, 2026
5.0
They have everything I need ....the people that work there are so nice..
PL
Preston Layne
Jan 9, 2026
1.0
Staff needs better training came tonight to pick up a delivery order and got met with attitude and rebuttals just after a little mishap of communication. Requested a reprint of barcodes for order and got told it doesn’t work like that and requested to speak to a manager to which I got put on hold for 20 mins unprofessional.. would not recommend to shop if your looking for good hospitality.
What are the opening hours of Food Lion at Gainsborough Square?
Food Lion at 109 Gainsborough Square, Chesapeake, VA is open daily from 7:00 AM to 11:00 PM.
Where is Food Lion located in Chesapeake?
Food Lion is located at 109 Gainsborough Square, Chesapeake, VA 23320, in the Gainsborough Square neighborhood.
Does Food Lion at Gainsborough Square have facilities for people with disabilities?
Yes, the store has wheelchair-accessible entrances and parking to accommodate customers with disabilities.
Can I find organic products at Food Lion in Gainsborough Square?
Yes, this Food Lion location offers organic products as part of its grocery selections.
What payment methods does Food Lion at Gainsborough Square accept?
They accept debit cards, mobile NFC payments, and cash is not required as a sole payment method.
Is there public restroom access available at Food Lion in Gainsborough Square?
Yes, Food Lion provides public restrooms for customer convenience.
What is the contact phone number for Food Lion at Gainsborough Square?
You can reach Food Lion at Gainsborough Square by calling +1 757-382-7799.
What nearby places can I visit after shopping at Food Lion in Gainsborough Square?
After shopping, you can visit nearby places such as Lucky Star (Chinese restaurant), Pirate's Cove Restaurant (seafood and American cuisine), and Domo Japanese Restaurant & Sushi Bar for a variety of dining options.
Are there nearby services that complement a visit to Food Lion at Gainsborough Square?
Yes, nearby services include Blue Rhino Propane Exchange for propane needs and CoinFlip Bitcoin ATM for cryptocurrency transactions, which can be convenient for customers in the area.
Which nearby gyms can I visit close to Food Lion at Gainsborough Square?
You can check out Anytime Fitness and Hope Fit VA, both located near Food Lion, for fitness and active lifestyle options.
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