Mixed reviews on staff attitude; some praised exceptional service while others reported rudeness and lack of assistance.
Cleanliness
The store is generally noted for being clean and well-maintained.
Product Availability
Customers appreciate the variety and freshness of produce, but some noted issues with stock levels and product quality.
Checkout Experience
Many customers expressed frustration with self-checkout only options and long wait times at customer service.
Pricing
Food Lion is recognized for competitive pricing and good sales, although some customers noted rising prices.
PL
Preston Layne
4 days ago
1.0
Staff needs better training came tonight to pick up a delivery order and got met with attitude and rebuttals just after a little mishap of communication. Requested a reprint of barcodes for order and got told it doesn’t work like that and requested to speak to a manager to which I got put on hold for 20 mins unprofessional.. would not recommend to shop if your looking for good hospitality.
RH
R Hall
Dec 3, 2025
5.0
At the Hill.
RR
Raymond
Nov 11, 2025
2.0
Was accused of not scanning items and trying to take them without paying by an old lady running the check out section early in the morning. And later on although I requested help since the self check out scanners were not working properly, I was ignored by her. The worker was INCREDIBLY rude and had a bad attitude. She didn't want to help me or try to get me help and I had to ask a manager at customer service to help me with the locked screen that had an issue later. Because she tried to ignore us, and we were left standing there for several minutes. I think this company is slipping. Great Bridge was bad too, and constantly sold us meats that tasted like soap. I have to try to go out over the draw bridge now to Cedar Rd, Food lion to avoid these problems.
RF
Rosalind Floyd
Nov 3, 2025
5.0
Exceptional Service from Ms. DJ and Ms. Eileen at Food Lion!
If you want to experience top-tier customer service, look no further than the Food Lion team of Ms. DJ and Ms. Eileen.
Ms. DJ in the bakery may not know my name, but she surely knows my face. Every single time I walk in, she greets me with that bright smile and already knows what I’m there for, their famous Gold Fudge Cake. Before I can even say a word, she’s got it ready. Now that’s anticipating customer needs! Her spirit is joyful, her professionalism unmatched, and she makes every visit feel personal. Ms. DJ represents what true customer care looks like, consistent, kind, and full of heart.
And Ms. Eileen? Let me tell you, she’s in a class of her own. I’m not even sure what department she works in because she seems to know everything about the store. Need help finding something? She’s got you. Have a question? She already knows the answer. Ms. Eileen carries herself with confidence, grace, and that “we’ve got you covered” energy that keeps the store running like a well-oiled machine. She’s the kind of associate every store dreams of having, as she’s knowledgeable, dependable, and always pleasant.
Together, Ms. DJ and Ms. Eileen make shopping at Food Lion an experience worth repeating. They turn a simple grocery run into a feel-good visit every single time.
GF
Gathering up the Fragments
Oct 6, 2025
5.0
This is my store! It is like home away from home, I love it here! I cannot believe that a foodlion has become my favorite store to frequent throughout the week!!😁 I mean yes it may not have everything such as retail home goods etc, but it just give me a pleasant feeling every time oh there, and every worker has been nothing but superb! I’ve been going here since 2023 when I first moved in the area.? Thank you all and keep up the good work and attitude.🫡❤️🎉🥳🥳🥳🥳🥳
What are the opening hours of Food Lion at Gainsborough Square?
Food Lion at 109 Gainsborough Square, Chesapeake, VA is open daily from 7:00 AM to 11:00 PM.
Where is Food Lion located in Chesapeake?
Food Lion is located at 109 Gainsborough Square, Chesapeake, VA 23320, in the Gainsborough Square neighborhood.
Does Food Lion at Gainsborough Square have facilities for people with disabilities?
Yes, the store has wheelchair-accessible entrances and parking to accommodate customers with disabilities.
Can I find organic products at Food Lion in Gainsborough Square?
Yes, this Food Lion location offers organic products as part of its grocery selections.
What payment methods does Food Lion at Gainsborough Square accept?
They accept debit cards, mobile NFC payments, and cash is not required as a sole payment method.
Is there public restroom access available at Food Lion in Gainsborough Square?
Yes, Food Lion provides public restrooms for customer convenience.
What is the contact phone number for Food Lion at Gainsborough Square?
You can reach Food Lion at Gainsborough Square by calling +1 757-382-7799.
What nearby places can I visit after shopping at Food Lion in Gainsborough Square?
After shopping, you can visit nearby places such as Lucky Star (Chinese restaurant), Pirate's Cove Restaurant (seafood and American cuisine), and Domo Japanese Restaurant & Sushi Bar for a variety of dining options.
Are there nearby services that complement a visit to Food Lion at Gainsborough Square?
Yes, nearby services include Blue Rhino Propane Exchange for propane needs and CoinFlip Bitcoin ATM for cryptocurrency transactions, which can be convenient for customers in the area.
Which nearby gyms can I visit close to Food Lion at Gainsborough Square?
You can check out Anytime Fitness and Hope Fit VA, both located near Food Lion, for fitness and active lifestyle options.