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Pizza Hut

3.6
(348 reviews)

Business Details

(434) 975-0510

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 230 Twentyninth Place in Charlottesville, VA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
230 Twentyninth Place, Charlottesville, VA
22901, United States

Hours

Reviews

3.6
348 reviews
5 stars
174
4 stars
45
3 stars
27
2 stars
30
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about undercooked items, skimpy toppings, and incorrect orders.

Delivery Problems

Customers frequently experienced issues with delivery, including late arrivals, cold food, and missing items.

Staff Behavior

Mixed feedback on staff behavior, with some praising friendly service while others reported rudeness and unprofessionalism.

Overall Experience

While some customers enjoyed their meals and service, many expressed dissatisfaction and indicated they would not return.
  • BY
    Brian Yoder
    2 days ago
    5.0
    Pizza Hut’s pan pizza is still my favorite of all the major chain pizza places. I wish there was one closer to my house that delivered!
  • BW
    branden williams
    Jan 17, 2026
    5.0
    You want good pizza made with love this is the place. This wonderful clean establishment is one for the books. They care for the customers the toppings to cheese to sauce ratio is MUAW chefs kiss. I want to thank the whole crew there for being so kind and being so attentive I will absolutely be returning THANK YOU!!!!
  • KA
    Ken Alston
    Dec 24, 2025
    2.0
    Staff were unable to get a pizza off the peel. Turned upside down into the pizza box. Had to wait for a replacement to be made and cooked. Okay in the end but with so many other pizza places to choose from, I won't be back anytime soon.
  • PN
    Polly Nelson
    Dec 14, 2025
    1.0
    Pizza hut no longer delivers food themselves. They have hired doordash to do it for them. Because of this, food is never on time, is cold, and never made a priority. I placed my order at 4:56, was given a delivery time of 5:36 by Pizza hut, and it is now 5:52, the dasher has not moved from his spot on the map, and the delivery time has updated twice- once from 5:46-5:51, and again to 5:53-5:56. The web page said the dasher had "a few stops to make" indicating my order was not prioritized at all. It was a cash order, and when I asked pizza hut support how that worked with dashers taking the cash, they did not even know the answer or how to explain it to me. Pizza hut thinks by using a third party they will get more revenue and more business, but with how unprofessional dashers are, they are actually hurting their business. Dashers can take on multiple deliveries at once, which is what happened to me tonight. My driver picked my food up around 5, and it took him over an hour to get it to me because he was making other deliveries first, probably not pizza hut related. If Pizza hut had one of their own employees deliver, I'd have my food in a timely manner and it would be hot and I'd be more than happy to tip. It's 6:09 PM, and I just received my food, and it's cold and not even right. I ordered a medium pizza in the tavern square style, which according to their website is "Crispy, square-cut, and topped with cheesy garlic Hut Dust seasoning". It's a circle, and its cold. I will have to reheat it. I did not order cheesey bread, but it looks like I got a box of it anyway. They did not have root beer so they decided to replace it with dr pepper without asking me. Pretty sad that everyone thinks doordash will help them. They just lost a customer though. Not that they care.
  • MB
    Mike Bitcoin
    Nov 16, 2025
    1.0
    Marked themselves closed on the app and website during the middle of the day on a Sunday, so they don’t have to fulfill more orders. Middle of football season and you’re going to turn down business?

Brand Certified Facts from Pizza Hut

This information is certified by Pizza Hut and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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