Panera Bread

3.7
513 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlottesville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
405 Merchant Walk Square, Charlottesville, VA
22902, United States

Hours

Reviews

3.7
513 reviews
5 stars
229
4 stars
108
3 stars
62
2 stars
36
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members received praise for their friendliness and helpfulness, particularly Shelly and Daniel, who made positive impressions on customers.

Food Quality

While many customers enjoyed the food, there were consistent complaints about missing items, incorrect orders, and overall food quality not meeting expectations.

Service Speed

Numerous reviews highlighted slow service, especially in the drive-thru, with long wait times reported frequently.

Cleanliness

Several customers noted issues with cleanliness, including dirty tables and unsanitary conditions.

Order Accuracy

There were multiple reports of missing items and incorrect orders, leading to customer dissatisfaction.
  • HQ
    Hassan Qureshi
    3 days ago
    1.0
    The staff behaves like they’ve been forced into working at Panera. Went there with my wife, the bread was hard as a rock/stale. When asked the manager about it, he simply said that this is just how it is and they bake the bread a day before. A very poor experience all in all. Never visiting again.
  • RP
    Robyn Price
    4 days ago
    5.0
    I was blown away by the drive thru service. The woman working the window was kind and even offered my dog a pup cup without me asking and a free drink while I was waiting for my sandwich.
  • AB
    Avest Bavari
    Dec 27, 2025
    5.0
    I’ve been in Charlottesville for a little over five years. At first, this location was quite average, But now it’s outstanding! I now come here every weekend to get two bagels and a fountain drink to go and I love it. The bagels are fresh, the fountain dispensers are actually ready to go, and the staff always give service with a smile. Shoutout to Eva for the excellent customer service experience! A note: I’d still go inside and get your order, as it tends to be faster.
  • KB
    Kitty Burnett
    Dec 25, 2025
    5.0
    My favorite soup is the Cheddar 🥦 Broccoli especially having an upper respiratory infections. I grabbed my paid order to a warm car to eat while it poured down rain at night time in Charlottesville!
  • AC
    Aqua Corbett
    Dec 11, 2025
    1.0
    They didn’t pack all our food into the sealed bag, which was a poor choice as expensive Panera is. After spending over $80 dollars. Half of the order was missing which raises concern and Panera made money free and not providing the product is questionable to me on their ethics at this particular location. To make matters worse, my partner wasn’t feeling well and the comfort food of Panera especially the soups was such an inconvenience. We only received 1 sandwich and 1 soup when we ordered 2 sandwiches and 2 two soups with bread bowl. All of which was not in the bag after they checked marked all on the receipt as it was and the bag was fully sealed shut. It was a very disappointing experience, I understand Panera prices has increased significantly due to inflation in which we are happy to pay with no complaint but service should reflect that and make sure customers receive the food they paid for.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Charlottesville accept reservations?

No, Panera Bread does not accept reservations.

What are the opening hours for Panera Bread Charlottesville?

Panera Bread Charlottesville is open daily from 7:00 AM to 9:00 PM.