Panera Bread

3.7
504 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlottesville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
405 Merchant Walk Square, Charlottesville, VA
22902, United States

Hours

Reviews

3.7
504 reviews
5 stars
224
4 stars
106
3 stars
62
2 stars
36
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members like Shelly and Daniel received high praise for their exceptional service, creating a welcoming atmosphere.

Food Quality

Food quality is inconsistent; while some customers enjoyed their meals, others reported issues with missing ingredients and poor preparation.

Wait Times

Many customers experienced long wait times, particularly in the drive-thru, leading to frustration and dissatisfaction.

Cleanliness

Several reviews mentioned dirty tables and unsanitary conditions, impacting the overall dining experience.

Menu Availability

Customers frequently noted that items were out of stock or not available, leading to disappointment.
  • JF
    Jan Ford
    2 days ago
    1.0
    Worst Paneras ever been in!!!! They are short handed and took forever to get food that we finally just threw in trash and left. Normally would complain and get replacement food but it’d take too long. Avoid this Paneras if possible!
  • AG
    Aaron Graham
    Nov 2, 2025
    5.0
    The pretty lady behind the register and in the dining room is a real hoot! She has personality for days. I believe she said her name was (Shirley) ? I come in just to be treated well almost daily. Thank goodness she’s back.
  • CB
    Connor BissonDavis
    Nov 2, 2025
    5.0
    Shelly, the lovely woman that works behind the register and provides exceptional customer service--hands down makes this panera feel like a five star restaurant! Rock on, Panera at Merchant!
  • AN
    Andrea Nelson
    Oct 27, 2025
    1.0
    I’ve been waiting for an HOUR when no one was ahead of me in the drive thru. She had me park and then came out with half my order missing 40 minutes into waiting and hasn’t returned yet with the rest of my order. Will probably be another 30 minutes so I’m just driving off with a cold sandwich and my salad missing. Avoid at all costs as it looks like this is a normal thing based on past reviews.
  • BT
    Barbara Thompson
    Oct 18, 2025
    5.0
    Stopped here for lunch, very pleased with the food and service. Clean restrooms and plenty of parking. Lots of food choices.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Charlottesville accept reservations?

No, Panera Bread does not accept reservations.

What are the opening hours for Panera Bread Charlottesville?

Panera Bread Charlottesville is open daily from 7:00 AM to 9:00 PM.