McDonald's

3.4
1424 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1294 Stoney Point Rd, Charlottesville, VA
22911, United States

Hours

Reviews

3.4
1,424 reviews
5 stars
435
4 stars
354
3 stars
272
2 stars
122
1 star
241

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some staff being praised for their friendliness and helpfulness, while others were reported as rude and unprofessional.

Food Quality

Food quality was inconsistent, with reports of cold, poorly prepared items and some customers experiencing food poisoning.

Wait Times

Many customers complained about long wait times, both in the drive-thru and inside the restaurant, often exceeding expectations for fast food.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions in restrooms.
  • LS
    Lizzy Stouffer
    1 day ago
    1.0
    Absolutely unacceptable wait times. This McDonald’s operates at a pace that makes you question whether the concept of “fast food” was ever explained to the staff. I waited an absurd amount of time just to place my order, and then even longer to receive it—despite the restaurant not being busy. Cars were barely moving in the drive-thru, employees seemed disorganized, and there was zero sense of urgency. Watching people ahead of me wait endlessly for basic orders was beyond frustrating. No communication, no apology, no explanation—just silence and wasted time. If you’re in a hurry (which is literally why people go to McDonald’s), do yourself a favor and go anywhere else. Waiting this long for fast food is ridiculous and completely defeats the purpose. I won’t be coming back.
  • KS
    Kristin Skidmore
    Dec 12, 2025
    1.0
    Dont expect a full cup of soda if you get light ice. Lady told me the empty space at the top is where the ice is supposed to be.
  • JP
    Jessica Pennington
    Dec 11, 2025
    1.0
    Absolute terrible McDonald’s. Food is awful. Grease is never changed. Do not recommend this location to anyone
  • LL
    L
    Dec 11, 2025
    4.0
    Got through the drive-thru quickly, and the food was tasty. However, the order taker used a sneaky upsell tactic, trying to get me to buy a larger coffee when I had clearly asked for a meal by number. Dude, it’s breakfast—I’m not caffeinated yet, not thinking clearly, and definitely NOT in the mood for games. If I ask for a number two meal, I want it the way it comes, not a sales pitch to squeeze a few extra cents of profit out of me for the corporation. I could maybe understand if you earned a commission, but you’re not—you’re just lining the pockets of corporate executives while the rest of us are doing our best in a tough economy. Please, just stop.
  • EC
    Erika Critzer
    Dec 6, 2025
    5.0
    The experience I had today at this location at first started out very slow, due to a long waiting time on the food I had preordered online. While waiting & waiting inside this location my experience changed from patiently waiting to great. One of the employees Ala’jah truly brightened up my day while providing me wonderful customer service she also assisted another employee A’laiyah in providing me wonderful service as well. I made sure to get both ladies names, Ala’jah (Lay Lay) & A’laiyah (Lay) , I really hope I have gotten their names correctly. Ala’jah is above & beyond good customer service . I can absolutely say I have never had a McDonals visit anywhere in my life that really as I said, brightened up my day. I am ordinarily someone who doesn’t take the time to post reviews today however, I made sure that I wrote one as it’s deserved. Lay Lay up front on the register really has big things coming to her in her future. She is professional, caring, has amazing skills working with the public, is kind, her customer service is entirely excellent, she makes you feel that you are cared about as a customer, as well as a person & demonstrated the ability to meet your needs. She is politely accommodating, she made sure my order was exactly right. She even helped me carry my drinks to the car because I had told her I have had a back surgery recently in conversation (not even asking for help.) Other employees look to her for guidance, their feedback is visibly shown to appreciate her knowledge & kindness. Lay had such a kind helpful demeanor, also a valuable employee. I really hope Lay Lay’s managers realize, know, appreciate & are grateful for her. Lay as well. My inner action w/ a manager there today (white male) was not good, he was very rude & annoyed to be there, demonstrating he is unapproachable. There was a 3rd young lady that was so sweet and helpful as well but this post cut it off . I’d like to complement her as well but can’t remember her name now. If anyone reads this that knows her name please chime in. And I must add I learned all 3 ladies get a ride to and from work there from a county nearly a hour away. Sadly when I was leaving a shift change happened and the new manager coming in was unprofessional and demeaning to a couple of them immediately was hard to watch. Ok I’m done Google review ….that was way too much maybe I should stick to not making reviews

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 1294 Stoney Point Rd, Charlottesville?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it stays open until midnight.

What are the delivery hours for McDonald's at 1294 Stoney Point Rd?

Delivery is available every day from 5:00 AM to 11:45 PM.