Brand Certified
Chipotle Mexican Grill
3.6(717 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
2040 Abbey Rd, Charlottesville, VA
22911, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(434) 984-1512
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/charlottesville/2040-abbey-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2406
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Pantops is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.6
717 reviews
5 stars
323
4 stars
131
3 stars
69
2 stars
54
1 star
140
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported poor food quality, including stale ingredients, undercooked rice, and small portion sizes.
Cleanliness
Numerous reviews highlighted the restaurant's cleanliness issues, with dirty tables and floors being a common complaint.
Customer Service
Several customers experienced rude or dismissive service from staff, contributing to a negative dining experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, particularly with online orders.
Staff Attitude
Staff attitude varied, with some customers noting friendly service while others reported unprofessional behavior.
- CIClarke Peacock, IIIFeb 15, 20261.0Chipotle is not like it used to be. This place is a mess. The protein selections were poor at best. The regular chicken was fresh. The rest looked horrible. The lady that helped us was clearly not happy with her job. Portions were slight. The place is a mess all over. I expect better.
- DCDaniela CFeb 12, 20261.0The bowl did not have enough rice on it… one side of my bowl was empty and one wasn’t. If I pay $25 I want my bowl full not empty.
- MPMark PolkJan 30, 20261.0I placed an order online and the time was not correct. There is no way to fix the issue. I was unable to speak to anyone at the store. I was left on hold for 22 minutes. Absolutely will never purchase from them again.
- MBMariah BurtonDec 28, 20251.0This location never gives you a decent amount of food.. Each time you ask them to give you a bit more chicken, rice, etc. They always tell you “If I give you more, there will be an additional charge.” Or they would have an attitude about it. I am not going back to this location if I am not getting high quality food and getting bad customer service… They do not mind raising their prices up but don’t want to give a decent amount of food. Plus they NEVER cook their rice all the way either lol. I will take my hard working money elsewhere.
- CCClara CarterDec 16, 20251.0I will never go back to this restaurant. Poor quality of food. BAD service.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Pantops offer?
Chipotle Pantops offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill at 2040 Abbey Rd?
Chipotle Pantops is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Pantops support online ordering and delivery?
Yes, they offer both in-store pickup and delivery services with online ordering available through their website and app.
How can I contact the Chipotle location at 2040 Abbey Rd?
You can reach Chipotle Pantops by phone at +1 434-984-8512 or email at VA.2406.Pantops@chipotle.com.
Does Chipotle Pantops accept credit cards and offer catering services?
Yes, the location accepts credit cards and provides catering services for events.
Where is Chipotle Pantops located?
It is located at 2040 Abbey Rd, Albemarle, Charlottesville, VA 22911, USA.
Is Chipotle Pantops committed to sustainability and food quality?
Yes, they prioritize sourcing ingredients from farms that follow humane and sustainable practices and avoid artificial colors, flavors, or preservatives.
What nearby dining options can I visit around Chipotle Pantops?
Nearby dining options include Jersey Mike's Subs, Jimmy John's, Starbucks, Smoothie King, and Quiznos.
Are there any convenient places to get a coffee or smoothie close to Chipotle Pantops?
Yes, Starbucks and Smoothie King are nearby, great spots to grab coffee or a smoothie before or after your meal at Chipotle.
What nearby services can complement a visit to Chipotle Pantops?
Nearby services include mobile phone stores like UScellular Authorized Agent, Verizon, and Sprint Store, as well as pet supplies at Pet Valu and health services like Charlottesville Pain Management Center.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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