Business Details
About
Mexican Restaurant
Chipotle Pantops is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
714 reviews
5 stars
323
4 stars
131
3 stars
69
2 stars
54
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive behavior from staff, leading to a negative dining experience.
Food Quality
Frequent complaints about poor food quality, including undercooked rice, stale ingredients, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with unclean tables and overflowing trash cans.
Portion Sizes
Numerous reviews mentioned small portion sizes and inconsistent serving practices, leading to customer dissatisfaction.
Staff Attitude
Several customers noted that staff appeared overwhelmed and unprofessional, impacting overall service quality.
- MBMariah BurtonDec 28, 20251.0This location never gives you a decent amount of food.. Each time you ask them to give you a bit more chicken, rice, etc. They always tell you “If I give you more, there will be an additional charge.” Or they would have an attitude about it. I am not going back to this location if I am not getting high quality food and getting bad customer service… They do not mind raising their prices up but don’t want to give a decent amount of food. Plus they NEVER cook their rice all the way either lol. I will take my hard working money elsewhere.
- CCClara CarterDec 16, 20251.0I will never go back to this restaurant. Poor quality of food. BAD service.
- SISteven W Henshaw IINov 18, 20251.0I’ve tried to give this location grace. Considering this is not the first time that I’ve had this poor experience, I felt it to be appropriate to share on here. I usually order through the app to save time going out to pick up my lunch. I always wait until I’m notified that my order is ready to pick up. Every time I arrive, it is never on the shelves for to-go orders. It’s always behind the counter at the to-go station where online orders are being made. My experience today offered no acknowledgement other than “What can I do for you?”. I said that I was there to pick up my order. The crew member said “Well, do you see your name on a bag behind the counter?” I proceeded to step behind the counter and pick up my food. I don’t understand why there are dedicated shelves for to-go orders if they are not being utilized. It’s not efficient for people who order online to wait around the counter, considering that their orders are ready for pickup.
- MHMelvin HallOct 26, 20255.0Always the best.
- NHNyasia HarrisOct 21, 20251.0Employees don’t pay you no mind , very rude , asked for a cup and she nearly threw it at me !
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Pantops offer?
Chipotle Pantops offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill at 2040 Abbey Rd?
Chipotle Pantops is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Pantops support online ordering and delivery?
Yes, they offer both in-store pickup and delivery services with online ordering available through their website and app.
How can I contact the Chipotle location at 2040 Abbey Rd?
You can reach Chipotle Pantops by phone at +1 434-984-8512 or email at VA.2406.Pantops@chipotle.com.
Does Chipotle Pantops accept credit cards and offer catering services?
Yes, the location accepts credit cards and provides catering services for events.
Where is Chipotle Pantops located?
It is located at 2040 Abbey Rd, Albemarle, Charlottesville, VA 22911, USA.
Is Chipotle Pantops committed to sustainability and food quality?
Yes, they prioritize sourcing ingredients from farms that follow humane and sustainable practices and avoid artificial colors, flavors, or preservatives.
What nearby dining options can I visit around Chipotle Pantops?
Nearby dining options include Jersey Mike's Subs, Jimmy John's, Starbucks, Smoothie King, and Quiznos.
Are there any convenient places to get a coffee or smoothie close to Chipotle Pantops?
Yes, Starbucks and Smoothie King are nearby, great spots to grab coffee or a smoothie before or after your meal at Chipotle.
What nearby services can complement a visit to Chipotle Pantops?
Nearby services include mobile phone stores like UScellular Authorized Agent, Verizon, and Sprint Store, as well as pet supplies at Pet Valu and health services like Charlottesville Pain Management Center.