Buffalo Wild Wings

3.6
1248 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
431 Gander Drive, Charlottesville, VA
22901, United States

Hours

Reviews

3.6
1,248 reviews
5 stars
526
4 stars
270
3 stars
144
2 stars
94
1 star
214

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for seating, food, and drinks, with some experiencing rude or inattentive staff.

Food Quality

Many reviews highlighted poor food quality, including dry wings, incorrect orders, and cold meals, leading to dissatisfaction.

Positive Staff Experiences

A few customers praised specific servers for their excellent service, noting attentiveness and friendliness.

Atmosphere Concerns

Several reviews mentioned a loud and uninviting atmosphere, contributing to a negative dining experience.

Inconsistent Experiences

While some customers had enjoyable visits, many others reported significant issues, indicating a lack of consistency in service and food quality.
  • CF
    Cate F.
    Nov 16, 2025
    5.0
    Katie took such good care of us! Quick service, our food was warm when it came out, great experience!
  • BB
    Bernie Boteler
    Nov 7, 2025
    5.0
    Our server was Lisa tonight, she was amazing! It was late and she had incredible compassion and understanding for our family and went above and beyond! We will return and request her table!!
  • CH
    Chasity Houchens
    Nov 1, 2025
    1.0
    first things first, we waited 10 minutes to be seated , waiter was nice at first.. one of the gentleman at our table ordered a mixed drink, she got rude with everyone at the table (he was ID for the mixed drink and was given it).. next my friend got a handcrafted passion fruit drink non alcoholic it was just like a lemonade base with sprite passion fruit and lime.. well for the first 20 minutes after receiving food, we had the employees stalking and watching our table and continuously looking at our table all because the gentleman with us ordered a mixed drink, I understand company policy IDing, making sure you’re 21+ but that doesn’t give anyone the right to hawk eye an entire table and disrupt our meal because of it , about 10 mins of hawk eyeing us went by we had a gentleman walk over to our table and ask us how our night was and say he needed to see some ID because we had drinks at our table nobody at our table had a mixed drink but the gentleman who was already IDENTIFIED and showed his ID, he proceeded to harass our table by coming over and picking up my female friends handcrafted lemonade drink picking it up while reaching over our food and puts his nose into my friends drink smelling for alcohol as if they hadn’t already done enough harassment for the night !!! we got a refund for that drink but we got cussed at and snapped at multiple times finally we decided to just snap back and be rude all together .. waitress was extremely rude and I would recommend another place to go , and I. Won’t be returning to this location ever again!! I can only imagine , how they treat other people on a day to day basis and all while on the clock. It’s never okay to treat your guest like this and I will not be returning and I want the corporate number to file a complaint because leaving this review and still being respectful, isn’t good enough I want these people to lose their jobs or have some type of consequences for how they stalked and harassed our table.
  • JT
    John Thompson
    Oct 25, 2025
    1.0
    Horrible customer service from the hostess Mia we came in party of 2 she said it would be a couple minutes then later a party of 3 came in no reservations she sat them immediately when she came back I tried to ask her why she sat them first and she ignored us so unprofessional
  • LH
    Lauren Hogston
    Oct 19, 2025
    1.0
    I can’t rate the food because we never got any. The service was by far the worst and most absurd experience I’ve ever had. We came in with a large party, I have been to restaurants in a large party before and never waited 2 HOURS for food and 45 minutes to even have our food order taken. When asked to speak with the manager he gaslit us into thinking it was our fault because we had a large party. He then claimed he would go get our food, when 2 other waitresses came out and asked us again what we ordered, it was incorrect and we told them we didn’t want it anymore. It had nearly been 2.5 hours at this point and we were no longer hungry. We will NEVER return to this restaurant. The staff is untrained and the manager is rude and does not take ownership of his mistakes. Wish I could give 0 stars. Horrendous.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Charlottesville specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with your choice of 26 sauces and seasonings.

Where is Buffalo Wild Wings located in Charlottesville?

Buffalo Wild Wings is located at 431 Gander Drive, Charlottesville, VA 22901.