At Papa Johns Pizza in Chantilly, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Chantilly pizza for any occasion. Call us for pizza delivery in Chantilly or stop by 13886 METROTECH DR for carryout to order the best pizza in Chantilly, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful management.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and inadequate responses to complaints.
Food Quality
Feedback on food quality was mixed, with some customers enjoying the pizza while others complained about cold, poorly made, or incorrect items.
Delivery Issues
Several reviews mentioned significant delays in delivery, with some orders arriving cold or not at all.
Inconsistency
Overall, the experience varied greatly, with some customers praising the service while others described it as consistently disappointing.
SC
Sally Cowan
Nov 9, 2025
1.0
Ordered 3 pizzas. This pizza was terrible. Ordered regular crust , got paper thin. Very little toppings. This is the last time I will order.
TM
Tee Mo
Oct 31, 2025
1.0
It really is a terrible franchise, guys. Ordered for pickup at 5:30pm. App said it was ready by 4:45pm for some reason. By the time I picked up pizzas at 5:15pm they were stone cold. Never again.
AD
Alex Diaz
Aug 6, 2024
1.0
In my life, I feel I’ve experienced it all. The winds whistling through the trees on a warm summer’s day. The blue waters of the Caribbean hugging me as if Mother Nature herself were granting me a warm embrace. I’ve witnessed the humble bison calmly feasting on the fresh grasses of the Grand Tetons, and I have also seen the ferocious lions of the Serengeti feasting on the helpless gazelle.
I’ve often pondered throughout my life what it must have felt like to be that poor baby gazelle. Helpless, afraid… calling out to anyone that will listen for rescue. To have to confront the harshest of realities, which one day will catch up with us all.
This establishment has finally granted me the perspective I’ve been after. If you ever want to experience being treated so poorly that the entire ordeal could be considered akin to being eaten alive, then look no further.
My children are my source of pride. It wasn’t until 2 hours after I ordered the pizza that they finally asked… “Daddy, I’m so hungry. Will we eat soon?”
I consider myself to be quite the problem solver - with haste I picked up my phone and dialed the restaurant. To my delight, the manager answered. Upon sharing my plight and politely asking for an update to tell my hungry children, he hung up.
Again. And again. And again. Finally, when my wife decided to call, the manager decided he would grant us the opportunity to hear the delightful sound of an out of service telephone.
When the pizza finally arrived after 3 hours, my children had unfortunately passed on to the other side. My wife, stubborn as she was, refused to eat the pizza after finding human hair, spit, and feces in her toppings.
As such, she eventually passed on as well.
This pizza establishment has taken everything from me. Just as the lion did to the gazelle. Heed my warning, friends: do not be the gazelle.
Order elsewhere.
KL
Kev Lar
Jul 3, 2018
1.0
No pizza pool deals. Gave driver 30 bucks for 18 dollar pizza and he quickly skiddadled away w the change instead of offering me change and letting me tip.