Business Details
About
Mexican Restaurant
Chipotle Chantilly is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
14416 Chantilly Crossing Ln, Chantilly, VA
20151, United States
Hours
Reviews
3.4
837 reviews
5 stars
333
4 stars
159
3 stars
77
2 stars
56
1 star
212
What are people saying?
AI-generated from recent customer reviews
Staff Behavior
Numerous reviews highlighted unprofessional, rude, and dismissive behavior from staff, with some customers feeling embarrassed or unwelcome.
Service Speed
Many customers reported slow service and long wait times, often citing understaffing as a contributing factor.
Portion Sizes
A significant number of reviews mentioned stingy portion sizes, with customers frequently receiving less than expected, even when ordering double portions.
Food Quality
While some customers praised the taste and freshness of the food, others reported issues such as undercooked rice and insects in their meals.
Cleanliness
Several reviews pointed out cleanliness issues, including dirty tables and overflowing trash, which detracted from the overall dining experience.
- JKJonathan KimNov 8, 20251.0Worker at the front needs to be fired asap. Zero sense of customer service and gave me non stop atitude while ordering.
- JKJonathan KrosschellNov 8, 20254.0The taco tortillas were pretty stale.
- DCDane CampbellNov 4, 20252.0This chipotle has some of the worst food I’ve ever tasted. The service is fine and the location is decent, but the food quality has deteriorated drastically. Chicken with weird, gristle textures, steak that’s intentionally cooked over well done, and occasionally slimy vegetables. Not worth the money. Save yourself a trip and go somewhere else.
- OOocgirl75Nov 1, 20254.0Extremely unprofessional, rude, and dismissive staff. This same issue has happened multiple times — when you come to pick up an order, they ignore you for several minutes without saying a word. No acknowledgment, no update, nothing. Another driver waiting beside me agreed about the constant delays. A few employees are professional, but too many just stand around pretending to be “busy” instead of simply asking if you’re picking up or providing a quick update. Pickup orders are supposed to be ready by the pickup time. Instead of acting arrogant and rude, try doing the job correctly and respecting people’s time. Truly sad and low quality service. Update: On a recent visit multiple staff members have checked in with me during pickups. It was a noticeable improvement, and I appreciate the effort. Hopefully this becomes the standard moving forward thank you👍
- SDSuseth DiazOct 14, 20255.0I was impressed by the taste of the food, I went between 11:30 and 12 am and I really liked the atmosphere, everyone with a smile, they greet you before asking you what you want on your plate, the portions were super good, my favorite was the white rice, its flavor was spectacular, really grateful for the customer service and the food, 10/10! 🤩🤩
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Chantilly?
Chipotle Mexican Grill in Chantilly is open daily from 10:00 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Chantilly, VA?
It is located at 14416 Chantilly Crossing Ln, Chantilly, VA 20151 in the Chantilly Crossing Shopping Center.
What types of food does Chipotle Mexican Grill in Chantilly offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, real ingredients.
Does Chipotle Chantilly offer online ordering and delivery services?
Yes, Chipotle Chantilly offers both in-store pickup and delivery, and you can order online through their website or app.
How can I contact Chipotle Mexican Grill in Chantilly for inquiries?
You can reach them via phone at +1 703-961-9688 or email at va.0334.chantilly@chipotle.com.
Does Chipotle Mexican Grill in Chantilly accept credit cards and offer catering?
Yes, they accept credit cards and provide catering services among other offerings like gift cards and web/mobile delivery.
What nearby Asian restaurants are close to Chipotle Chantilly?
Nearby Asian restaurants include Genghis Grill and Sushi Ohayo, which are great alternatives if you're interested in Asian cuisine after your visit.
Are there any nearby salons where I can visit after dining at Chipotle in Chantilly?
Yes, Lucy Nails & Spa, Lucy’s Nails, and Shapes Salon & Day Spa Chantilly are nearby beauty salons where you can relax after your meal.
Can customers combine a visit to Chipotle with shopping at nearby stores?
Definitely! Chipotle is located in Chantilly Crossing Shopping Center, close to Costco, Lidl, and Taj Grocery, making it easy to enjoy both dining and shopping in one trip.
Is there nearby coffee or dessert options close to Chipotle in Chantilly?
Yes, Starbucks and Tutti Frutti ice cream shop are nearby, perfect for grabbing a coffee or dessert before or after your meal at Chipotle.