Giant Food

Reviews

• PW

  Peter Williams

  Apr 15, 2026
  5.0
  Very Good.
• AT

  Allan Thompson

  Mar 31, 2026
  1.0
  I live 2 blocks away and have been shopping at your store for over 10 years, typically spending $10,000-$15,000 a year there. You have the worst self checkout ever! I’ve complained to management twice about this and nothing has been done! I watched your employees help at least 5 people with this same problem while waiting in line, then it happened to me too (again)! It happens literally EVERY TIME I use the self checkout! Machines always malfunctioning or timing out when you change bags. Then both employees walked away after helping other customers, even though my light was flashing. You guys need AT LEAST two cashiers on duty at all times!!! I just waited 20 minutes for self checkout, then left because I’m not giving you any more money for your crappy service. I WILL NEVER SET FOOT IN YOUR STORE AGAIN!!! I will gladly drive an extra 20 minutes to get my groceries elsewhere!!!! PS: You only got one star because I can’t give you zero!
• RF

  Richie Flavin

  Mar 27, 2026
  1.0
  Your self checkout employees need to pay attention, review your footage from 3/27/26 from 1:25 PM. She assisted an employee before the customers, did not ID for alcohol, simply asked the birthday. I stayed she should help customers before an employee, she stated "She's being a pain in the ass", I said that's between you and your manager. It's always the same person...
• KK

  Kevin

  Mar 10, 2026
  1.0
  This store is always difficult to shop! Customer service team is never at their desk. The self checkout lines are always in need of help but the team can’t seem to get to people fast enough. ..
• DA

  Donya ahoopay

  Mar 3, 2026
  1.0
  I had a very disappointing experience today at the Western Union counter inside Giant Food (location near my home). The employee who assisted me was extremely rude, impatient, and unprofessional. She did not properly help me complete my transaction and made the experience unnecessarily stressful. I left without my issue being resolved. I later went to another Giant location, where a different employee kindly and professionally helped me complete the same Western Union transaction without any problems. The contrast in service was very noticeable. I hope management reviews this situation, as customer service — especially when handling financial services like Western Union — should always be respectful and professional.

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