Pizza Hut

Reviews

• DM

  Diana McAllister

  Feb 24, 2026
  5.0
  I ordered off the app and called the store to make sure a modification went through. I was informed by the manager it didn't but he was so kind to help me out and fix it. I appreciate this level of service and care and why we continue to come back. Thank you!
• FD

  Fart Dakrik

  Feb 13, 2026
  1.0
  Doing anything but making the pizza. LIKE WYM the managers are outside talking and the poor employees are inside working hard like ok geez
• KO

  Kevin O'Neill

  Feb 8, 2026
  1.0
  I placed an order on February 8, 2026, at 5:10 PM, with a scheduled delivery time of 6:15 PM. As of 7:37 PM, the order had still not arrived. I contacted customer service and was informed that while the order had been received, the store had not yet begun preparing it. I was then transferred directly to the store, where I was placed on hold and remained on hold for approximately one hour without speaking to anyone. After disconnecting and attempting to call back two or three times, the store abruptly hung up on me without explanation. This experience reflects a serious lack of communication and customer service. If the store was unable to fulfill the order in a timely manner, I should have been notified prior to the scheduled delivery time. Being left on hold for an extended period and having calls disconnected is unacceptable. I am extremely disappointed with the service at this location. I have prior experience working in both customer service and food service, and it is basic practice to contact the customer before the scheduled delivery time if there is an issue with an order. Failing to do so shows a complete lack of communication and professionalism. Based on this experience, I would rate the customer service zero stars. I have already submitted an online complaint and will be contacting corporate in the morning, as this level of service is unacceptable. This situation clearly indicates a need for retraining, and appropriate corrective action should be taken specifically whoever is answering the phone at this location they should be terminated immediately. Edit : In response to the owner’s reply: I never received my delivery. After waiting two hours, I had to contact customer service to cancel the order myself. There were no phone issues on either end. When I called the store, an employee told me to “please hold,” and I could hear store activity in the background. After approximately 40 minutes on hold I called back and the the phone was picked up and whoever was on the line slammed the phone down. This happened two additonal times. What’s most frustrating is that the store had already received payment for this order. If there was any issue with the online order system or with fulfilling the delivery, it should have been communicated to me. It is the restaurant’s responsibility to reach out to the customer when there is a problem preventing delivery especially after payment has been processed. The entire situation was handled very poorly and the lack of communication and professionalism is unacceptable. I hope management takes this seriously and provides better training to staff so this doesn’t happen to other customers. As I mentioned before, I have worked in food service and customer service for many years, and I am very experienced in handling order issues professionally. I can honestly say this was the single worst customer service experience I have ever been subjected to. Given the level of unprofessionalism that was displayed, I am not even confident that it would be safe to place another order at this location. When service is handled this poorly, it raises serious concerns about how customers are treated overall and there may be retaliation due to my review of your staff. Management needs to do better. Train staff properly and hire employees who understand how to handle customers and resolve issues in a professional and respectful manner.
• EM

  Eli Manning

  Jan 4, 2026
  1.0
  Takes forever
• DD

  David

  Jan 4, 2026
  5.0
  Best pizza ever!