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McDonald's

3.4
(2414 reviews)

Business Details

5931 Fort Dr, Centreville, VA
20120, United States
(703) 266-2741
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5931 Fort Dr, Centreville, VA
20120, United States

Hours

Reviews

3.4
2,414 reviews
5 stars
858
4 stars
500
3 stars
362
2 stars
169
1 star
525

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported consistent issues with incorrect orders and missing items, leading to frustration.

Cleanliness

While some reviews praised the cleanliness of the location, others reported unsanitary conditions, particularly in the play area.

Food Quality

Several customers expressed dissatisfaction with the quality of food, citing cold or poorly prepared items.

Management Issues

Complaints about management's handling of customer concerns and overall disorganization were frequently mentioned.
  • LL
    Lawrence Lee
    4 days ago
    4.0
    Drive-Thru swamped. Use dining room. The ice cream cone is unusually small as compared to other McDonald's.
  • VV
    Vee
    Feb 25, 2026
    1.0
    Skip going to this McDonald's unless you want sub-par service. I went into the drive through, and the person taking orders did okay but he didn't bother to repeat how much my order was and give me a receipt Normally, I wouldn't care about a receipt especially since I had a small, straight forward order. However, in this case, it would have been good to have a receipt because the employee who was giving out food did not care enough to actually check what each order contains. He just handed out the food, not even saying a word or even confirming what was ordered. He then asked anything else. I said, I'm waiting for the other meal I ordered. He then asked for my receipt. I told him the other employee didn't give me one. He eventually read the order, and gave me my meal, but he couldn't be bothered to give me basic things like napkins, straws or even the sauces I had asked for at the order window. Please skip this location; there are better ones that actually care about their customers.
  • JH
    Joe Huffman
    Feb 20, 2026
    1.0
    So tired of this Mcdonalds. I will not be going back. I'll instead drive an extra 7-8 minutes to go to the one in Chantilly. Every single time my Wife or I order for our family from this location our order is incorrect. And I'm not exaggerating, literally every time. It's actually an ongoing bit when we sit down or park after drive through to check our order and then have to go order our "2nd order" as we call it. That's really not even the worst part though, as we dealt with it pretty lightheartedly for a while, the employees will COMPLETELY ignore you and when you ask them a question they will give you the craziest deer in the headlights look and mumble something or just not respond at all, look around confused, then walk off. Soooo sooo tired of wasting my time here that it is a no-brainer time saver to just drive further to a different Mcdonalds and have the peace of mind to drive off with the correct meal 50% of time instead of literally never.
  • CM
    Christopher Martin
    Feb 20, 2026
    1.0
    I work extremely late hours, so when I get off all I want is hot calories for me and my SO. This McDonald's being 24 hours SHOULD mean it's perfect for me. However, multiple times I have come here and been told, by people over the drive thru microphone, that "we are actually closed and your order is canceled". Which is especially interesting when the line is full of people being served, and the person in the store opts to sing this information at me. I understand fast food is not the most fulfilling work, but there are people out here who desperately need the jobs these people are stealing. You can and should do better.
  • NV
    Nerdy Virago
    Feb 1, 2026
    5.0
    Extremely clean and the staff are on point and kind. It feels like a Community center. The steps to climb up into the play area are a bit tall for 2-3 year olds. But the top area is big and very excess-able. Sturdy enough for a more agile parent to help their children get up then allow them to free play up on their own.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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