Tropical Smoothie Cafe

Reviews

• JW

  John Washington

  Nov 17, 2025
  1.0
  My wife and I stopped in for a quick snack at the Carrollton Va site. The time was around 5:00 pm . We arrived at the counter, awaiting service. To my surprise, the individuals working behind the counter looked at us, but did not even acknowledge us!! We waited at least 5 minutes before someone finally came to take our order. The person taking our order was not very friendly, and did not even apologize for the delay in service. After placing my order, I thought about asking for the manager; but I was in too much pain from a herniated disc diagnosis from earlier. I just wanted to leave. This kind of service is very unacceptable; and serves to reinforce the fact that I won’t be doing business at this establishment again. I know this review will not be investigated, but the young people working behind the counter on the counter need to consider getting out of customer service. I’d be glad to speak to someone regarding this matter. John Washington
• SM

  S Mayfield

  Oct 30, 2025
  3.0
  October 2025: I’ve noticed a big change in quality of the smoothies. They don’t have the same rich flavor anymore, and it’s not because they’re using less sugar. It’s just that the flavor is different. I’ve been ordering less and less lately, and I’m hoping they can fix it.
• TK

  Tim Knight

  Jun 24, 2025
  5.0
  It was 98 degrees. What do you think? Lol. It was awesomely refreshing.
• BW

  Bernadette Wake

  Jun 6, 2025
  1.0
  I did a mobile order for my son who wanted Tropical Smoothie. My son does not like super sweet things so when he said the smoothie was weirdly sour I knew it was unbearable. I tasted and it was incredibly sour. I went inside and the cashier, who was very friendly and pleasant, understood my concern but had "to ask the owner". I wasn't asking for a refund, just to change it. The female owner said they couldn't do anything and I responded "cool". The male owner then came out as if there was a problem. He could've stayed in the back unless he was going to actually help the customer 🙄 I asked for Splenda to try to make it edible and even that didn't work. Imagine how sour something has to be for Splenda to be ineffective! Also, this establishment has disabled "pair and save" option so it shows as "sold out" for ALL combinations when you are doing mobile orders so you have buy separately and can't take advantage of savings offered at other locations.
• RF

  Richard & Susan Forbes

  Oct 6, 2017
  5.0
  Love the food! Love the service!

Frequently Asked Questions About Tropical Smoothie Cafe