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Bojangles

3.6
(694 reviews)

Business Details

(757) 238-8188

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
13549 Carrollton Blvd, Carrollton, VA
23314, United States

Hours

Reviews

3.6
694 reviews
5 stars
278
4 stars
156
3 stars
92
2 stars
49
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor service and negative attitudes from employees.

Food Quality

Many customers reported receiving cold, stale, or improperly cooked food, with specific complaints about the freshness of fries and chicken.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and restrooms, indicating a decline in cleanliness standards.

Management Issues

Feedback suggests a lack of effective management, with complaints about staff behavior and service quality worsening since new management took over.

Mixed Experiences

While some customers praised specific staff members and had positive experiences, these were overshadowed by the overall negative feedback regarding service and food quality.
  • DA
    Dee Allen
    1 day ago
    1.0
    The lady with the pink short wig working the register is absolutely rude. No hey how you doing have a great day or nothing. Customer service is horrible and the food cold and old.
  • KN
    Kamryn Nolan
    3 days ago
    1.0
    The service there last night was terrible. The lady who i guess was working the speaker was absolutely impatient with me and kept rushing me to the next window. The store only had white meat which I believe is absolutely absurd especially if there's still an hour before close. They need to learn how to do their job and not rush customers. Terrible service.
  • NN
    N.Hadarah
    Feb 18, 2026
    5.0
    My husband and I had a quick breakfast before work, and the service was exceptional. The two women who worked there went above and beyond our expectations. The food looked so good, it could have been featured on a commercial! I truly appreciated their genuine interest in our order and their willingness to accommodate us to the best of their abilities. When I asked for a dark biscuit, they actually put it in the oven for me. I’ve never had such attentive service from any Bojangles. I had to call them up the road to express how amazed I was, because it was heartwarming to see people genuinely take pride in their work. That’s a rare sight these days. Thank you, ladies! It really made my day ☺️.
  • TB
    T B
    Feb 15, 2026
    1.0
    First of all the ai takes my order so if I said everything correctly to it why did i I not get the correct condiments? This place has a i don't care attitude and workers just getting a check. Food high so of course I want mines correct. Ordered Bo Bites and they gave me the oldest ones ever actually wanted a whole refund but decided to just get some more Bo Bites.
  • HW
    H Wilkins
    Feb 11, 2026
    1.0
    After having bad experiences with this Bojangles in the past, I stopped in and placed a order through the drive thru. The lady needs to be trained on how to open her mouth, how to let someone know that there is a wait on the chicken and not just say pull up after taking my money. After waiting for a while, I went in and asked for my money back as well as letting her know I was not pleased with this transaction. Then after getting my order, the chicken tasted nasty as though it was cooked in old grease and the biscuit was flat and hard enough to be used as a hockey putt. After not ordering from this Bojangles in over two months and living less than ten minutes away, I will go pass this business in the future for chicken. Its not worth the higher price anyway. The location has a "under new management"sign up in the windows, but it is the same sorry service with a sorry attitude. Minus -🌟🌟🌟🌟🌟🌟

Frequently Asked Questions About Bojangles

What type of food does Bojangles in Carrollton, VA specialize in?

Bojangles specializes in boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern breakfast, lunch, and dinner dishes.

What are the operating hours of Bojangles located at 13549 Carrollton Blvd?

Bojangles is open Monday through Saturday from 5:30 AM to 10:00 PM, and Sunday from 6:00 AM to 10:00 PM.

Brand Certified Facts from Bojangles

This information is certified by Bojangles and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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