McDonald's

3.3
370 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5651 Burke Centre Pky, Burke, VA
22015, United States

Hours

Reviews

3.3
370 reviews
5 stars
127
4 stars
75
3 stars
50
2 stars
28
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude staff and poor customer service experiences, particularly in the drive-thru.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms.

Food Quality

Mixed feedback on food quality; while some enjoyed fresh and hot meals, others received cold or poorly prepared food.

Service Speed

Customers frequently noted slow service, especially in the drive-thru and curbside pickup.
  • SW
    S W
    2 days ago
    1.0
    On January 5th around 9:00 pm, my UNDERAGE daughter went through the drive-through at this McDonald’s location and was sexually harassed by an employee. The employee was a white man in his 40s with a beard, working the drive-through window. He would not hand her food to her until he repeatedly commented on her appearance. This happened multiple times, forcing her to endure unwanted and inappropriate remarks just to receive the food she had already paid for. This was not casual conversation. It was unprofessional, inappropriate, and unacceptable behavior, especially from an employee in a position of control over a CHILD. What makes this worse is the complete failure of management. I called later that same day and spoke to a supervisor, who told me the general manager would contact me. She never did. No follow-up, no apology, no indication that this was taken seriously. This lack of response suggests a serious problem with accountability at this location. No customer should feel uncomfortable or degraded just to pick up food. I strongly caution others about visiting this location, and I expect corporate to address behavior like this immediately, because local management clearly did not.On January 5th around 9:00 pm, my UNDERAGE daughter went through the drive-through at this McDonald’s location and was sexually harassed by an employee. The employee was a white man in his 40s with a beard, working the drive-through window. He would not hand her food to her until he repeatedly commented on her appearance. This happened multiple times, forcing her to endure unwanted and inappropriate remarks just to receive the food she had already paid for. This was not casual conversation. It was unprofessional, inappropriate, and unacceptable behavior, especially from an employee in a position of control over a CHILD. What makes this worse is the complete failure of management. I called later that same day and spoke to a supervisor, who told me the general manager would contact me. She never did. No follow-up, no apology, no indication that this was taken seriously. This lack of response suggests a serious problem with accountability at this location. No customer should feel uncomfortable or degraded just to pick up food. I strongly caution others about visiting this location, and I expect corporate to address behavior like this immediately, because local management clearly did not.
  • ZP
    Zach Pitkin
    Nov 15, 2025
    1.0
    Extremely rude staff, including Manager.
  • TD
    Tim Draper
    Nov 1, 2025
    3.0
    Big Mac & Chicsandwich were fine but the fries were cold & tasted of stale fry oil
  • AS
    Ainsley Shewbridge
    Oct 3, 2025
    1.0
    They accepted my mobile order and claimed that they were open until 1am. I’ve gone there so many times at 12:30/12:45, and this time for some reason they were closed. No drive though or anything. I was extremely upset and I don’t understand why the app, maps, and google are not on the same page.
  • PN
    Phong Nguyen
    Sep 21, 2025
    1.0
    I bought a big mac meal but it came without any patties. Employees were also rude when I simply ask what drinks they have

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 5651 Burke Centre Pkwy, Burke, VA?

McDonald's at 5651 Burke Centre Pkwy is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:00 AM to 1:00 AM, offering extended hours beyond regular service.