McDonald's

3.4
693 reviews
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Business Details

9528 Old Keene Mill Rd, Burke, VA
22015, United States
(703) 372-5378
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9528 Old Keene Mill Rd, Burke, VA
22015, United States

Hours

Reviews

3.4
693 reviews
5 stars
239
4 stars
154
3 stars
89
2 stars
62
1 star
149

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining areas.

Food Quality

Customers frequently complained about food quality, including cold items, incorrect orders, and overcooked food.

Management Concerns

The behavior of management was criticized, with reports of rudeness towards both customers and staff.

Positive Experiences

Despite the negative feedback, some customers noted positive experiences with friendly staff and good food.
  • RW
    Rob Wilkerson
    6 days ago
    4.0
    ALWAYS check your order. Seems like 9 times out of 10, there's something wrong in our order. The food is fine, but if we're not missing something, we'll get something we didn't order or be missing something we did. That said, they'll fix it if you have time to deal with it. We usually don't. We've been going to this location for 20 years since we live within a mile and it's the closest fast food. I won't say to avoid the location, just (always) check your order before leaving the window.
  • OH
    Oscar Herrera
    Nov 13, 2025
    1.0
    Fui atraer mi comida y por estar platicando entre ellos ni meladavan creo que asta el encargado un poco amargado vieran de ser mas felicis en su vida
  • ZM
    Za Md
    Nov 2, 2025
    1.0
    Ordered a Large Caramel Frappe. Went n picked up. The Frappe was full of just crushed ice. Went back to return n change it. The girl made me a small frappe instead of my large n didn’t even put caramel on top. I said why small n she was like you drank some from the bad frappe. Another guy helped me get a large one but this one is without ice now. Dunno what to say 🤷‍♀️
  • CH
    Cynthia Hernández
    Nov 2, 2025
    1.0
    Muy mal servicio tuve que esperar casi 2 horas en total y cuando uno pide la cuenta dicen que no saben que tienen que ir a revisar a otro lado aparte de eso la comida estaba fría y los café no eran café eran agua deberían de buscar más personal
  • NN
    Nalia
    Oct 27, 2025
    1.0
    Credit card Fraud I went there and order led in the drive thru Saturday morning and Sunday the very next day my card info was used for fraud. I stop by to let the manager know and showed him the info Navy federal provided and he didn’t say anything. Seem like he could not be bothered. Will never go there ever again. I am leaving this review so this doesn’t happen to anyone else. Thankfully navy federal gave me my money back but as far as this McDonald’s never again.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Burke, VA?

McDonald's in Burke, VA is open daily from 5:00 AM to 1:00 AM for in-store service.

Does this McDonald's offer delivery services?

Yes, delivery is available daily from 5:00 AM to midnight, with options such as curbside pickup, same-day, and no-contact delivery.