McDonald's

3.4
706 reviews
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Business Details

9528 Old Keene Mill Rd, Burke, VA
22015, United States
(703) 372-5378
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9528 Old Keene Mill Rd, Burke, VA
22015, United States

Hours

Reviews

3.4
706 reviews
5 stars
245
4 stars
156
3 stars
89
2 stars
62
1 star
154

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many interactions described as disrespectful or dismissive.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect food.

Cleanliness Issues

Customers noted poor cleanliness in both dining and restroom areas, raising concerns about overall hygiene.

Food Quality

Several reviews indicated dissatisfaction with food quality, including cold or poorly prepared items.

Management Concerns

Feedback highlighted issues with management, including rude behavior towards both customers and staff, contributing to a negative atmosphere.
  • KK
    Kc
    Dec 28, 2025
    1.0
    The food was absolutely not appetizing. I got two McChicken’s and both McChicken’s tasted cold fries tasted so soggy. like just by looking at the McChicken you can see that it’s not even cooked properly. and that drive-through person that was giving me the food. He has a nasty attitude closes the door so hard when I was going to ask him something I didn’t even bother asking. I just left none of the employees that do drive-through are ever smiling. They don’t look like they don’t wanna work there
  • CC
    Charlie
    Dec 24, 2025
    1.0
    Error on app, it allowed me to order even though they were closed. Spoke to customer service they said to go to the store for a refund, store refused to refund. Manager was disrespectful during entire transaction.
  • KK
    K
    Dec 13, 2025
    1.0
    I ordered a large caramel coffee and the lady didn’t know how to make it, I drove back and asked for them to remake it, and she still didn’t know how to make a iced coffee. If you’re not trained on how to do something, don’t do it and have someone else do it.
  • AS
    Adam Steal
    Dec 8, 2025
    1.0
    The worst Lobby no ice in the ice machine everything is filthy and dirty avoid this McDonald's anyway you can, you'll do better going to DC somewhere getting a cleaner atmosphere. Apparently the supervisor at night is Teresa and that's who make sure that everything stays up to McDonald's standards unfortunately that is not so.
  • CB
    CaSh BaGs
    Dec 8, 2025
    1.0
    Teresa apparently shift Supervisor, I come to get a refill on my coke there is NO ICE in the machine, I come and ask for ice she refuses to give any ice‼️ Iam a customer that comes every day for a soda. But the one time I came to use a refill she treated me like Iam bum off the streets and refused to do so because Iam under dressed in sweat paints not in my suit🧐 THE WORST I have been treated about a Soda…. She should be demoted or FIRED ‼️‼️‼️‼️‼️
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Burke, VA?

McDonald's in Burke, VA is open daily from 5:00 AM to 1:00 AM for in-store service.

Does this McDonald's offer delivery services?

Yes, delivery is available daily from 5:00 AM to midnight, with options such as curbside pickup, same-day, and no-contact delivery.