Dunkin'

Reviews

• DS

  Demetrius Smith

  3 days ago
  1.0
  This situation occurred at 6050 Burke commons rd H, burke, VA 22015. I bought a dozen assorted donuts and a box of joes for my coworkers I was late . I also purchased a large matcha almond protein drink with the details in the photo but the most important right now is light ice . Obviously my request was ignored the ice filled over the 2 mark when standing the cup straight up. Over 50 spent and I cover light ice and that was my personal drink I don’t plan to drink the hot coffee . I called back and was told to comeback later after work it was an inconvenience but something to work with but I received another call from the “store manager” SHE told me that I needed to bring the drink back 8 hours later after I was already told another would be made. I drank the one I was given for the caffeine to improve my awareness at work I don’t see why I was called back to be asked to hold it for 8 hrs to return a useless drink for an inconvenience that occurred during a transaction I had paid for and clearly received an inaccurate product. On top the “Store manager “ attitude was poor and unforgiving/unwavering and seemed she really didn’t care about my time my currency or how this could affect me.
• ZL

  Zulma Larios

  Dec 22, 2025
  1.0
  I ordered a bacon egg and chesse through the app and the forgot my chesse and the bagel was soggy. I also ordered a donut and they forgot to pack it in my order. Bad customer service.
• IC

  IJ C

  Dec 13, 2025
  2.0
  We order in the app occasionally for a family of 5 and often something is not right. This morning, ALL 4 sandwiches were wrong. Ones that said no egg had eggs, some were missing sausage, American instead of cheddar, or cheese when it said no cheese. Like not even close and their solution when we had crying hungry kids was to drive back and return the wrong sandwiches for them to remake them. Don't leave the store without opening every single order and checking inside each sandwich. Or just don't eat here.
• NM

  Natali Mercado

  Nov 21, 2025
  1.0
  I love dunkin donuts but Unfortunately the lady in the morning which I think is a manager is absolutely rude all the time. This morning 11/21/25 she told me if im not happy she can return my money and i can go somewhere else. She answers rude and is mad all the time. I think that if dunkin doesn't changes her or she doesn't change her attitude then they will lose customers. I am paying its not free and to be treated this way is unbelievable. I wa so mad. She is even rude to other employees. I hope higher people start reading the reviews and change there way of treating customers.
• GP

  Grab My Passport

  Nov 8, 2025
  1.0
  This is by far the worst Dunkin I’ve ever been to, and I’ve been to a lot of them. The selection of donuts, muffins, and bagels is almost nonexistent every time I go in here. They’ve never had Munckins when I’ve tried to order them. The staff is not friendly at all. It’s a shame that we can’t have a good Dunkin in such a great community.

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