Business Details
About
Mexican Restaurant
Chipotle Burke Centre is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.0
401 reviews
5 stars
118
4 stars
72
3 stars
33
2 stars
38
1 star
140
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including overcooked, undercooked, or overly salty items, and inconsistent portion sizes.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of responsiveness, and inadequate handling of complaints.
Cleanliness
The dining area and bathrooms were frequently described as dirty and poorly maintained, contributing to a negative dining experience.
Order Accuracy
A significant number of customers experienced problems with incorrect or incomplete orders, particularly with online and mobile orders.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff training, organization, and overall operational efficiency.
- NENell Evans5 days ago1.0The Chipotle Burke location is absolutely horrible. It is always so chaotic and the online orders take so long. Usually about 15 to 20 minutes after the app says it will be ready. I don’t know why Chipotle corporate hasn’t stepped in with all the negative reviews on this location over time.
- ALAAVYA LLCNov 15, 20251.0⭐ 1 star – Disappointing experience, rude service, and sudden upcharges I’m a regular Chipotle customer—every other week without fail—and I’ve always loved the food. But tonight at 5747 Burke Center Pkwy Burke VA 22015 completely soured the brand for me. Last visit I politely mentioned the rice portion was skimpy. The employee snapped, “Open your box and show me next time.” Zero apology, just attitude. I let it slide. Tonight I came back. Same guy remembered me and immediately demanded I open the box to “prove” the portion before he’d even finish assembly. Felt like I was being interrogated over a $12 bowl. Then I asked for the usual side of mild salsa and vinaigrette. The manager jumps in: “Those aren’t free anymore—60¢ each starting now.” I asked when the policy changed; he shrugged and said “it’s been like this for a while.” I’ve been ordering the exact same sides for years at this location with zero charge. No signage, no warning, just a surprise fee tacked on. Between the confrontational “open your box” routine and the unannounced nickel-and-diming, the whole interaction felt hostile. I paid the extra $1.20 just to get out of there, but I won’t be back to this store. Chipotle corporate, please train your staff on basic courtesy and communicate policy changes before springing them on loyal customers.
- JTJohn TranOct 4, 20255.0Good food, usually very little wait.
- SRStephen RodriguezSep 28, 20251.0I’ve eaten chipotle for the past 15 years and this is far and away the worst one I’ve ever had the misfortune of wasting my money at. I live close so I was really hoping it was a fluke but I’ve eaten here 3 times and the disappointment just intensified… I would rather eat at the Taco Bell drive through than this chipotle. Don’t waste your money!
- EMEvelyn MurataSep 21, 20251.0You can trust they will always get your order wrong. I would say this place is seems like it’s run by a 15 year old, but that would be an affront to 15 year olds… EDIT: I reached out to customer service and still haven’t received a response! Even dealing with corporate is a joke.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Burke Centre serve?
Chipotle Mexican Grill offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill at Burke Centre?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does the Chipotle Burke Centre location offer pickup and delivery services?
Yes, this location supports both in-store pickup and delivery services.
How can I place an online order for Chipotle at Burke Centre?
You can place an online order through their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Burke Centre?
It is located at 5747 Burke Centre Parkway, Fairfax, VA 22015, inside Burke Shopping Center.
Is Chipotle Mexican Grill in Burke Centre suitable for customers looking for gluten-free or natural ingredient options?
Yes, Chipotle emphasizes real food with wholesome ingredients, free from artificial colors, flavors, or preservatives, following their Food with Integrity principles.
What services does Chipotle Mexican Grill Burke Centre provide besides food?
They offer catering, gift cards, and accept credit cards, plus multiple delivery options including web and mobile ordering.
Can I find other dining options near Chipotle at Burke Centre?
Yes, nearby restaurants include Panisa (Thai cuisine), CAVA (Mediterranean), Curry House (Indian buffet), Paisano's Pizza (Italian), and Subway (sandwich shop).
What nearby amenities can customers visit before or after dining at Chipotle Burke Centre?
Customers can visit Massage Envy, European Wax Center, Amazing Lash Studio for spa services, or stop by Virginia ABC Store and Safeway for shopping.
Are there any nearby services that can help customers traveling to Chipotle Burke Centre?
Yes, customers can use nearby gas stations like Shell and Parkway Shell or withdraw cash at ATMs such as PNC and M&T Bank ATM.