Dairy Queen Grill & Chill

4.0
591 reviews
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Business Details

2960 Paulena Dr, Bristol, VA
24202-5984, United States
(276) 642-0060
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
2960 Paulena Dr, Bristol, VA
24202-5984, United States

Hours

Reviews

4.0
591 reviews
5 stars
299
4 stars
133
3 stars
66
2 stars
37
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied, with some praising friendly staff while others reported poor service and long wait times.

Food Consistency

Food quality was inconsistent, with some customers enjoying their meals while others received incorrect or subpar orders.

Pricing Concerns

Many customers felt the prices were high for the quality and quantity of food received.

Drive-Thru Experience

The drive-thru service was often slow, with multiple complaints about long wait times and order accuracy.

Positive Experiences

Despite issues, several customers expressed overall satisfaction with their visits, particularly enjoying the ice cream and blizzards.
  • BG
    Brittney Green
    Nov 13, 2025
    5.0
    Got some blizzards - sugar cookie and the Oreos Reese's. Both were delicious, had plenty of add-ins and were mixed well.
  • BL
    Brady Leonard
    Sep 26, 2025
    1.0
    Everything was great the food and the employees but they changed the recipe to their ranch and it’s change the vibe
  • JJ
    Jon Jones
    Aug 1, 2025
    4.0
    First visit, drive thru. My dip cone was not very attractive, but it functioned properly. No regerts.
  • BJ
    Brandi Johnson
    Jul 31, 2025
    5.0
    It was Actually PRETTY WONDERFUL EXPERIENCE… The 2-Young Gentleman who were running the front are by themselves, the day of July 30th @ around about 7:15-7:25pm. I know the one his name is Isaiah. Which they were both very kind, sweet, & very Respectful! So any body who has ever had bad exp here yall should try to go back when the two young men are working. They WERE BOTH SO AWESOME! With Awe’s me Customer Service Exp.. more places and businesses need to hire more young men like those two!
  • BG
    Brianna Gaghan
    Jun 19, 2025
    2.0
    I'm legit missing two chicken strips and have like 5 fries in the box with one piece of toast . Please make it make sense. I've never had any issues with any other food location on DoorDash. Bags were still intact with stickers and all. Definitely disappointed. I get that it was close to closing time, but right now I am currently walking with a walker due to an herniated disc and having constant excruciating pain which makes me unable to drive my car. So I’m relying delivery from DoorDash. Meaning I expect the order to be correct. The driver was not the issue . The bag had all stickers in place and never removed . The crew member must have carelessly placed this order together. I was in the fast food industry for 7 years and worked all the way into general management. There is no excuse for this to happen. Order was placed at 8:40 pm 06:19:25 // 4 piece chicken strip box; extra queso x2; and a Reese’s peanut butter cup blizzard treat adding peanut butter sauce.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Bristol, VA?

Dairy Queen Grill & Chill in Bristol, VA is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Fridays and Saturdays.

What types of menu items are featured at Dairy Queen Grill & Chill?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes, malts, and ice cream cakes.