Customers expressed mixed feelings about food quality, with some praising the ice cream and blizzards while others reported issues with incorrect orders and subpar food.
Service Experience
Service quality varied significantly; some customers highlighted excellent and friendly service, while others reported long wait times and poor order accuracy.
Pricing Concerns
Several reviews mentioned that the prices are considered high for the quality of food received, leading to dissatisfaction.
Cleanliness and Atmosphere
The cleanliness of the location was generally praised, but some customers noted issues with the water quality and the lack of dining options.
BG
Brittney Green
Nov 13, 2025
5.0
Got some blizzards - sugar cookie and the Oreos Reese's. Both were delicious, had plenty of add-ins and were mixed well.
BL
Brady Leonard
Sep 26, 2025
1.0
Everything was great the food and the employees but they changed the recipe to their ranch and it’s change the vibe
JJ
Jon Jones
Aug 1, 2025
4.0
First visit, drive thru. My dip cone was not very attractive, but it functioned properly. No regerts.
BJ
Brandi Johnson
Jul 31, 2025
5.0
It was Actually PRETTY WONDERFUL EXPERIENCE… The 2-Young Gentleman who were running the front are by themselves, the day of July 30th @ around about 7:15-7:25pm. I know the one his name is Isaiah. Which they were both very kind, sweet, & very Respectful! So any body who has ever had bad exp here yall should try to go back when the two young men are working. They WERE BOTH SO AWESOME! With Awe’s me Customer Service Exp.. more places and businesses need to hire more young men like those two!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Bristol, VA?
Dairy Queen Grill & Chill in Bristol, VA is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Fridays and Saturdays.
What types of menu items are featured at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes, malts, and ice cream cakes.
Does Dairy Queen Grill & Chill offer a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru for convenient service.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, welcomes children, provides high chairs, and has outdoor seating.
Does Dairy Queen Grill & Chill provide free WiFi to customers?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
How can I order food from Dairy Queen Grill & Chill for pickup?
You can place pickup orders online at https://www.dairyqueen.com/en-us/order/pickup/n/19550/.
Are there any nearby government or military recruiting offices close to Dairy Queen Grill & Chill?
Yes, nearby recruiting offices include the Air Force and Space Force Recruiting Office, U.S. Army Recruiting - Bristol, VA, US Navy Enlisted Recruiting, Navy Recruiting Station Bristol, and RSS Bristol Marines.
What nearby food options are available around Dairy Queen Grill & Chill?
Nearby food options include Bellacino's Pizza & Grinders, Pal's Sudden Service (burger restaurant), Jersey Mike's Subs, All Day pizza Bristol, and Helms Candy Co.
Where can I find automotive-related services near Dairy Queen Grill & Chill?
Nearby automotive services include AutoZone for parts and repairs, Country Auto Sales for used cars, and Bristol's Magic Wand Car Wash for auto detailing.
What special deals or app features does Dairy Queen Grill & Chill offer?
You can download the Dairy Queen app for exclusive deals and enjoy mobile ordering and rewards at this location.