Dairy Queen Grill & Chill

4.0
593 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
2960 Paulena Dr, Bristol, VA
24202-5984, United States

Hours

Reviews

4.0
593 reviews
5 stars
300
4 stars
134
3 stars
66
2 stars
37
1 star
56

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers expressed mixed feelings about food quality, with some praising the ice cream and blizzards while others reported issues with incorrect orders and subpar food.

Service Experience

Service quality varied significantly; some customers highlighted excellent and friendly service, while others reported long wait times and poor order accuracy.

Pricing Concerns

Several reviews mentioned that the prices are considered high for the quality of food received, leading to dissatisfaction.

Cleanliness and Atmosphere

The cleanliness of the location was generally praised, but some customers noted issues with the water quality and the lack of dining options.
  • BG
    Brittney Green
    Nov 13, 2025
    5.0
    Got some blizzards - sugar cookie and the Oreos Reese's. Both were delicious, had plenty of add-ins and were mixed well.
  • BL
    Brady Leonard
    Sep 26, 2025
    1.0
    Everything was great the food and the employees but they changed the recipe to their ranch and it’s change the vibe
  • JJ
    Jon Jones
    Aug 1, 2025
    4.0
    First visit, drive thru. My dip cone was not very attractive, but it functioned properly. No regerts.
  • BJ
    Brandi Johnson
    Jul 31, 2025
    5.0
    It was Actually PRETTY WONDERFUL EXPERIENCE… The 2-Young Gentleman who were running the front are by themselves, the day of July 30th @ around about 7:15-7:25pm. I know the one his name is Isaiah. Which they were both very kind, sweet, & very Respectful! So any body who has ever had bad exp here yall should try to go back when the two young men are working. They WERE BOTH SO AWESOME! With Awe’s me Customer Service Exp.. more places and businesses need to hire more young men like those two!

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Bristol, VA?

Dairy Queen Grill & Chill in Bristol, VA is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Fridays and Saturdays.

What types of menu items are featured at Dairy Queen Grill & Chill?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes, malts, and ice cream cakes.