Arby's

4.2
971 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2665 Lee Hwy, Bristol, VA
24201, United States

Hours

Reviews

4.2
971 reviews
5 stars
538
4 stars
239
3 stars
106
2 stars
29
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude staff and poor service, with many experiencing long wait times and incorrect orders.

Food Quality

Feedback on food quality was mixed; while some enjoyed the food, many complained about cold, overcooked, or poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, including sticky floors and dirty dining areas.

Pricing

Customers expressed concerns about high prices relative to the quality and portion sizes of the food.
  • DV
    David Vicars
    Jan 1, 2026
    3.0
    I love Arby's. The crinkle fries are the best fries, the roast beef is always good. BUT, today I ordered the crispy chicken sandwich. It was terrible. The chicken was a tiny patty, smaller than the bun and about as thick as the straw they gave me for the drink. I won't be ordering that again.
  • SW
    Susan Wright
    Dec 24, 2025
    1.0
    Drive thru cashier was the rudest person I believe i have ever seen at this location when asking for extra condiments she closed the window in my face and walks away till I exited the drive thru! People that don’t like there job should find one more suitable for them out of the public eye!
  • JR
    John Rasnick
    Dec 20, 2025
    5.0
    Just dined in and ordered a French dip combo. Was easily one of the best sandwiches ive ever had from arbys. Roast beef was shaved very thin like it should be, and sandwich was carefully put together. Not thrown together like it usually is from other locations. Au jus was thick and stuck to the sandwich, and fries were hot and fresh. Whenever im in the area ill definitely be eating at this arbys again ! Wish all locations were this nice.
  • RD
    Rayven Dukas
    Nov 21, 2025
    1.0
    Staff is rude and always gets the orders wrong. Terrible slow service. Never seen a team of employees so completely miserable, rude, and unfathomably incompetent and incapable of the simplest tasks. I got the Mac and cheese steak bites bowl today. They gave it to me disassembled and each ingredient was n smallest portion imaginable, it barely covered the bottom of the bowl which isn’t at all what’s advertised. And the bowl was dirty. And when I asked them about it I received a sorry explanation from a rude woman. And for the price I could’ve had a nice meal at a sit down restaurant with better food, acceptable serving sizes, and a more competent less miserable staff.
  • NL
    Nevaeh Cruise Leonard
    Nov 21, 2025
    1.0
    The food was not good and the shake was supposed to be apple pie didn’t taste like it at all and the people were rude and the buns was burnt so was the meat on it and the Mac an cheese was not good and paid $40 for just 2 people and was not worth but $5 not good at all