Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude staff, slow service, and incorrect orders, leading to a negative perception of customer service.
Food Quality
Many reviews mentioned cold food, incorrect orders, and issues with food preparation, including undercooked items and missing ingredients.
Cleanliness
Several customers noted unsanitary conditions, including dirty food preparation areas and lack of hygiene among staff.
Order Accuracy
A significant number of reviews highlighted problems with order accuracy, including missing items and incorrect food preparation.
FT
Furby Tomo
Jan 12, 2026
1.0
My wife and I made a small early dinner mobile order today. We chose curbside and picked a spot. I used to work for McDonalds and am familiar with what the training, standards, and practices USED to be. So we waited. And waited. After 10 minutes, no food. No cars were in the drive-through. No people were lined up the counter. Still waiting. At 15 minutes my wife went in to inquire. She saw our order just sitting on the counter in the back getting cold, no telling how long. She asked the manager, a small Latino woman, about our curb side order. My wife asked, "So it's been ready?" who replied "We're sorry, we really busy." I wonder how long she would have let it sit there had we not come in!!!! The manager just turned and walked away. Still no one waiting outside or inside - so NOT busy.
The food was cold obviously. And they gave the wrong drink flavor. So I went in to change it. After standing alone at the counter for several minutes, as crew members glanced at me yet quickly turning away, and still no one in the drive-through, the little woman manager came up. She said she was the manager. I asked if she ever tells guests in the drive-through or the counter they're too busy to get their food. No answer - no concessions - no apologies. Bottom line: no crew member cared, not one, not even the manager. They don't care about any of us as customers. And most likely not the owner doesn't either.
My McDonalds managers would have ripped us a new one with that attitude. Back then it was all about training the crew correctly and holding up standards, which isn't in practice here. This store should follow Chik-fil-A's model: good training, good customer service, good team work, humility, empathy, and holding up excellent standards. You never see Chik-fil-A empty, like this place was.
Moving forward I will vote with my money, and this place doesn't deserve my vote. However, I'd love to hear from the owner to provide some direct feedback.
LL
Lucid
Dec 15, 2025
2.0
Nearly everytime I get a SWEET tea here, it’s either watered down or unsweetened tea. If it were once or twice, fine, but nearly every time it’s not sweet. I don’t have this problem anywhere else, just this McDonald’s.
WM
Wynter Mauro
Dec 6, 2025
1.0
The workers are rude, they forgot Half of our food and they take a long long time.
TS
Tiffany Smith
Oct 24, 2025
1.0
I had made a Mobile order after a long day of work I hadn't eaten all day. I ordered a Big Mac mean my Big Mac had mayo instead of Mac sauce and my fries were ice cold. I had tried to call multiple times they answered and hung up the first time then no answer the next 4 times. Very disappointing.
What are the regular dine-in hours for McDonald's at 516 N Main St, Bridgewater?
The McDonald's at 516 N Main St, Bridgewater, VA is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 5:30 AM to 11:00 PM on Sundays.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 5:30 AM to 11:00 PM on Sunday.
What are the delivery hours for McDonald's in Bridgewater, VA?
Delivery service is available from 5:00 AM to 10:30 PM Monday through Saturday, and from 6:00 AM to 10:30 PM on Sundays.
What delivery options does this McDonald's location offer?
This McDonald's offers delivery and curbside pickup services.
How can I order food from McDonald's at 516 N Main St?
You can order via the McDonald's App, available on both iOS and Android, or place an order online through their delivery website at https://mcdonalds.order.online/business/-5579.
What payment methods are accepted at the McDonald's in Bridgewater?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer free WiFi and other services?
Yes, services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is the nearest pharmacy to McDonald's at 516 N Main St?
Bridgewater Pharmacy is nearby, enabling you to conveniently visit for health needs before or after enjoying a meal at McDonald's.
What nearby places can I visit for a coffee or bakery treat close to McDonald's Bridgewater?
You can check out The Coffee Room, which is a coffee shop and bakery nearby, or Anita's Decadent Delights Bake Shoppe for cupcakes and donuts.
Are there any nearby parks or recreational spots near McDonald's at 516 N Main St?
Yes, Oakdale Park is close by and offers a nice place to relax before or after your visit to McDonald's.
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