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McDonald's

3.3
(679 reviews)

Business Details

516 N Main St, Bridgewater, VA
22812, United States
(540) 828-3841
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
516 N Main St, Bridgewater, VA
22812, United States

Hours

Reviews

3.3
679 reviews
5 stars
219
4 stars
131
3 stars
131
2 stars
51
1 star
147

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, slow service, and incorrect orders, leading to a negative perception of customer service.

Food Quality

Many reviews mentioned cold food, incorrect orders, and issues with food preparation, including undercooked items and missing ingredients.

Cleanliness

Several customers noted unsanitary conditions, including dirty food preparation areas and lack of hygiene among staff.

Order Accuracy

A significant number of reviews highlighted problems with order accuracy, including missing items and incorrect food preparation.
  • FT
    Furby Tomo
    Jan 12, 2026
    1.0
    My wife and I made a small early dinner mobile order today. We chose curbside and picked a spot. I used to work for McDonalds and am familiar with what the training, standards, and practices USED to be. So we waited. And waited. After 10 minutes, no food. No cars were in the drive-through. No people were lined up the counter. Still waiting. At 15 minutes my wife went in to inquire. She saw our order just sitting on the counter in the back getting cold, no telling how long. She asked the manager, a small Latino woman, about our curb side order. My wife asked, "So it's been ready?" who replied "We're sorry, we really busy." I wonder how long she would have let it sit there had we not come in!!!! The manager just turned and walked away. Still no one waiting outside or inside - so NOT busy. The food was cold obviously. And they gave the wrong drink flavor. So I went in to change it. After standing alone at the counter for several minutes, as crew members glanced at me yet quickly turning away, and still no one in the drive-through, the little woman manager came up. She said she was the manager. I asked if she ever tells guests in the drive-through or the counter they're too busy to get their food. No answer - no concessions - no apologies. Bottom line: no crew member cared, not one, not even the manager. They don't care about any of us as customers. And most likely not the owner doesn't either. My McDonalds managers would have ripped us a new one with that attitude. Back then it was all about training the crew correctly and holding up standards, which isn't in practice here. This store should follow Chik-fil-A's model: good training, good customer service, good team work, humility, empathy, and holding up excellent standards. You never see Chik-fil-A empty, like this place was. Moving forward I will vote with my money, and this place doesn't deserve my vote. However, I'd love to hear from the owner to provide some direct feedback.
  • LL
    Lucid
    Dec 15, 2025
    2.0
    Nearly everytime I get a SWEET tea here, it’s either watered down or unsweetened tea. If it were once or twice, fine, but nearly every time it’s not sweet. I don’t have this problem anywhere else, just this McDonald’s.
  • WM
    Wynter Mauro
    Dec 6, 2025
    1.0
    The workers are rude, they forgot Half of our food and they take a long long time.
  • TS
    Tiffany Smith
    Oct 24, 2025
    1.0
    I had made a Mobile order after a long day of work I hadn't eaten all day. I ordered a Big Mac mean my Big Mac had mayo instead of Mac sauce and my fries were ice cold. I had tried to call multiple times they answered and hung up the first time then no answer the next 4 times. Very disappointing.
  • DD
    Douglas Diehl
    Oct 19, 2025
    1.0
    Genuinely the worst McDonald's.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 516 N Main St, Bridgewater?

The McDonald's at 516 N Main St, Bridgewater, VA is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 5:30 AM to 11:00 PM on Sundays.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 5:30 AM to 11:00 PM on Sunday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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