Chipotle Mexican Grill

3.3
486 reviews
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About

Mexican Restaurant
Chipotle Blacksburg University Crossroads is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
868 Prices Fork Rd, Blacksburg, VA
24060, United States

Hours

Reviews

3.3
486 reviews
5 stars
196
4 stars
80
3 stars
34
2 stars
29
1 star
147

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff and long wait times, especially during busy hours.

Ingredient Availability

Many reviews noted that the restaurant often runs out of key ingredients, leading to customer dissatisfaction.

Cleanliness

The dining area and food preparation areas were often described as dirty, with unclean tables and floors.

Food Quality

Several customers expressed disappointment with the food quality, mentioning stale chips, poorly prepared meals, and inconsistent portion sizes.

Atmosphere

The restaurant's atmosphere was criticized for loud music and an overall lack of a welcoming environment.
  • DC
    Deborah Collins
    2 days ago
    5.0
    We had a flat tire just outside this location and the manager was nice enough to check on my mom while she waited for the tow truck to put on the spare. When we came back in for lunch later, he remembered her, was fun, friendly and joking around with her. Great customer service and a great guy. Thank you for helping us shake off a bump in our trip!
  • TT
    Top_Movie
    Nov 15, 2025
    2.0
    Missing napkins, super rude waiter, atmosphere feels off, my chips were floppy and disgusting, there is nothing good to say about this establishment
  • JS
    Julie Sekelsky
    Oct 5, 2025
    1.0
    We were in the store 4th in line (3pm on a Sunday) and an employee announced that the store was going to be closing to fullfill a large catering order and if those of us online wanted food we'd have to order online. Everyone in line walked out. You lost 7 customers. Poor business decision
  • JB
    Jamie Bryner
    Sep 30, 2025
    2.0
    Says open at 1045 at 1050 still prepping the line. Poor preparation for the day
  • JK
    John Kleopfer
    Sep 18, 2025
    2.0
    Floors were dirty, food was ok at best, chips were stale, but the worse part was the guy with long dark hair hanging around his face making burritos. This franchise has gone downhill fast!

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill at Blacksburg University Crossroads serve?

Chipotle serves fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with wholesome ingredients and no artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill in Blacksburg?

The restaurant is open daily from 10:45 AM to 11:00 PM.