Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
982 reviews
5 stars
377
4 stars
217
3 stars
189
2 stars
65
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff friendliness varies; some customers report excellent service while others mention rude or unhelpful employees.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly in drive-thru.
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh and hot meals, while others reported issues with raw or poorly prepared food.
Cleanliness
The restaurant is generally clean, but some customers noted issues with bathroom cleanliness and overall hygiene.
Speed of Service
Service speed is inconsistent; many customers experienced long wait times, especially in drive-thru.
- BKBrian KellyDec 20, 20254.0Great friendly staff and fast service 😀
- AOAmanda OoDec 7, 20253.0Stop here sometimes on my way to Norton. Lady who works drive-thru is typically hateful. The food was fresh but the tea had been made and watered down and looked almost like dirty water.
- CBClaudia BarnettNov 11, 20255.0Good burget
- DWDave WilliamsOct 22, 20254.0It is McDonalds..nothing more..nothing less..well..maybe a little less..as it is very tiny..in a gas station..!!
- DNDaniel NaussOct 16, 20255.0The staff truly excel here. They are very friendly and efficient! My iced coffee was prepared in a timely manner and was delicious. The bathroom was also clean, which is a great plus. Overall, I would highly recommend this location!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Big Stone Gap, VA?
McDonald's in Big Stone Gap operates daily from 5:00 AM to midnight.
What are the delivery hours for McDonald's in Big Stone Gap?
Delivery is available Monday through Saturday from 6:30 AM to 10:00 PM, with extended hours until 10:30 PM on Fridays and Saturdays, and Sunday delivery runs from 7:30 AM to 10:00 PM.
Does this McDonald's location offer drive-through service?
Yes, McDonald's in Big Stone Gap offers drive-through service daily from 5:00 AM to midnight.
What pickup options does McDonald's provide?
The location offers curbside pickup along with mobile ordering services through the McDonald's App.
What payment methods are accepted at McDonald's in Big Stone Gap?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is McDonald's located in Big Stone Gap?
It is located at 1935 Neeley Rd, Big Stone Gap, VA 24219, USA.
Can I order McDonald's for delivery or pickup online?
Yes, you can place orders online via their delivery URL or through the McDonald's App available on iOS and Android.
Are there any nearby gas stations close to McDonald's in Big Stone Gap?
Yes, nearby gas stations include Marathon, bp America, BP, and Scotchman, which can be convenient if you want to fuel up before or after your meal.
What nearby dining options are available around McDonald's?
Nearby dining options include Subway, The Pastry Cottage, Little Mexico, Taco Bell, Burger King, Huddle House, and That Flippin Egg, offering a variety of cuisines for different tastes.
What nearby facilities can I visit around McDonald's for convenience or leisure?
Nearby facilities include Walmart for shopping, Norton Community Hospital for healthcare, and Quality Inn and Suites as a lodging option, providing convenience whether you are local or traveling.