Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
976 reviews
5 stars
373
4 stars
216
3 stars
188
2 stars
65
1 star
134
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and long wait times.
Food Quality
Food quality is inconsistent, with reports of cold items, incorrect orders, and even raw meat, but some customers enjoyed fresh and hot meals.
Cleanliness
The cleanliness of the restaurant varies, with some customers noting clean bathrooms and dining areas, while others reported unsanitary conditions.
Order Accuracy
Many customers experienced issues with order accuracy, frequently receiving incorrect items or missing components.
Drive-Thru Efficiency
Drive-thru service is often slow, with customers reporting long wait times and issues with order fulfillment.
- CBClaudia BarnettNov 11, 20255.0Good burget
- DWDave WilliamsOct 22, 20254.0It is McDonalds..nothing more..nothing less..well..maybe a little less..as it is very tiny..in a gas station..!!
- MGMelissa G.Oct 17, 20255.0We just got a to go order but the service was quick and our order was correct.
- DNDaniel NaussOct 16, 20255.0The staff truly excel here. They are very friendly and efficient! My iced coffee was prepared in a timely manner and was delicious. The bathroom was also clean, which is a great plus. Overall, I would highly recommend this location!
- MFMakenzie FlanarySep 24, 20251.0The young man Zack, who I met at the second window, has a nasty attitude. Poor customer service. Always something with this location.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Big Stone Gap, VA?
McDonald's in Big Stone Gap operates daily from 5:00 AM to midnight.
What are the delivery hours for McDonald's in Big Stone Gap?
Delivery is available Monday through Saturday from 6:30 AM to 10:00 PM, with extended hours until 10:30 PM on Fridays and Saturdays, and Sunday delivery runs from 7:30 AM to 10:00 PM.
Does this McDonald's location offer drive-through service?
Yes, McDonald's in Big Stone Gap offers drive-through service daily from 5:00 AM to midnight.
What pickup options does McDonald's provide?
The location offers curbside pickup along with mobile ordering services through the McDonald's App.
What payment methods are accepted at McDonald's in Big Stone Gap?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is McDonald's located in Big Stone Gap?
It is located at 1935 Neeley Rd, Big Stone Gap, VA 24219, USA.
Can I order McDonald's for delivery or pickup online?
Yes, you can place orders online via their delivery URL or through the McDonald's App available on iOS and Android.
Are there any nearby gas stations close to McDonald's in Big Stone Gap?
Yes, nearby gas stations include Marathon, bp America, BP, and Scotchman, which can be convenient if you want to fuel up before or after your meal.
What nearby dining options are available around McDonald's?
Nearby dining options include Subway, The Pastry Cottage, Little Mexico, Taco Bell, Burger King, Huddle House, and That Flippin Egg, offering a variety of cuisines for different tastes.
What nearby facilities can I visit around McDonald's for convenience or leisure?
Nearby facilities include Walmart for shopping, Norton Community Hospital for healthcare, and Quality Inn and Suites as a lodging option, providing convenience whether you are local or traveling.