Brand Certified
McDonald's
3.6(981 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1935 Neeley Rd, Big Stone Gap, VA
24219, United States
Certified by McDonald's • Mar 01, 2026
(276) 523-2820
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
981 reviews
5 stars
375
4 stars
216
3 stars
190
2 stars
66
1 star
134
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff are mixed, with some praising friendly service while others report rudeness and poor attitudes.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, particularly in the drive-thru.
Food Quality
Food quality is inconsistent, with some customers enjoying fresh and hot meals, while others received cold or improperly cooked items.
Cleanliness
The cleanliness of the restaurant and restrooms received positive feedback, although some customers noted unsanitary conditions.
Wait Times
Customers frequently mentioned long wait times, especially in the drive-thru, leading to frustration.
- BKBrian KellyDec 20, 20254.0Great friendly staff and fast service 😀
- AOAmanda OoDec 7, 20253.0Stop here sometimes on my way to Norton. Lady who works drive-thru is typically hateful. The food was fresh but the tea had been made and watered down and looked almost like dirty water.
- CBClaudia BarnettNov 11, 20255.0Good burget
- DWDave WilliamsOct 22, 20254.0It is McDonalds..nothing more..nothing less..well..maybe a little less..as it is very tiny..in a gas station..!!
- DNDaniel NaussOct 16, 20255.0The staff truly excel here. They are very friendly and efficient! My iced coffee was prepared in a timely manner and was delicious. The bathroom was also clean, which is a great plus. Overall, I would highly recommend this location!
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website