Brand Certified
Dairy Queen Grill & Chill
3.9(431 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
516 E 5th St N, Big Stone Gap, VA
24219-2400, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(276) 523-1560
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.9
431 reviews
5 stars
198
4 stars
96
3 stars
63
2 stars
27
1 star
47
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported rude staff, slow service, and incorrect orders, leading to a negative dining experience.
Cleanliness Concerns
Multiple reviews highlighted unsanitary conditions, including flies in the dining area and dirty bathrooms.
Food Quality
While some customers enjoyed the food, there were complaints about inconsistent quality, such as melted ice cream and poorly prepared meals.
Positive Experiences
Despite the issues, some customers praised friendly staff and enjoyed specific menu items like Blizzards and chicken strip baskets.
- LHLee HowardNov 16, 20251.0Closed permanently
- BCBill CooperDec 21, 20241.0Worst DQ I have ever been to. Waited over 10 min in drive thru then was told to pull to side that it would be 2 more min, then waited another 20 min. Sorry, but 30 min to get FAST food is a bit much!!!
- MMMaggieJan 8, 20231.0They literally haven't had an order correct for me or my housemates since November 2022. They can't even get the corrections right. We will never be returning unless for just ready made ice cream. I take back any niceties I've ever said. It's bordering harassment how inaccurate they are.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Big Stone Gap?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Does Dairy Queen Grill & Chill provide services suitable for families with children?
Yes, it offers booster seats, high chairs, family-friendly environment, and is good for kids.
Is there outdoor seating and WiFi available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers outdoor seating and free WiFi for customers.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location has a drive-thru service for convenient ordering and pickup.
How can I order food from Dairy Queen Grill & Chill online?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/18762/.
Where is Dairy Queen Grill & Chill located?
It is located at 516 E 5th St N, Big Stone Gap, VA 24219-2400, United States.
Are there any nearby restaurants where I could visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby you can visit Pizza Plus, a pizza and buffet restaurant, for additional dining options.
What local churches are near Dairy Queen Grill & Chill that visitors might attend?
Williams Chapel AME Zion Church and Bethesda Church of God are nearby religious organizations close to Dairy Queen.
If I'm visiting Dairy Queen Grill & Chill, where can I find automotive services nearby?
Nearby automotive services include MR Automotive Tire and Alignment, O'Reilly Auto Parts, South's Greasy Wrench LLC, Double D Tire, and Gibson Collision Center, Inc.
Brand Certified Facts from Dairy Queen Grill & Chill
This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Official website
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