Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
433 reviews
5 stars
199
4 stars
96
3 stars
63
2 stars
28
1 star
47
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported rude staff and poor service, particularly in the drive-thru, with complaints about long wait times and incorrect orders.
Cleanliness Concerns
Multiple reviews highlighted unsanitary conditions, including flies in the dining area and dirty restrooms, which negatively impacted the dining experience.
Food Quality
While some customers enjoyed the food, particularly the ice cream, there were consistent complaints about incorrect orders and inconsistent food preparation.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service quality may vary.
Operational Issues
Several reviews mentioned that the restaurant was closed unexpectedly or had limited service options, contributing to customer frustration.
- LHLee HowardNov 16, 20251.0Closed permanently
- SPSookie PuppetoSep 6, 20251.0I'm pretty sure our blizzards were made from spoiled soft serve tonight. They were horrible and tasted sour. We threw them away.
- HBharold bakerAug 27, 20251.0me and a coworker of mine were in here eating lunch and we heard a manager SCREAMING at their employees when the employees were doing more than the manager was. As said employee left she continued to scream about all of this infront of customers.
- MMMel MAug 12, 20255.0July 2025 Myself & a couple of friends stopped by here. Was greeted nicely when coming inside. Clean restaurant. I ordered a butterfinger ice cream. The consistency of the ice cream was thick & so delicious. I took a few pics. It was overall a pleasant experience. If ever this way again I'll stop by. Thanks dairy queen!
- JWJen WJul 20, 20255.0Very competent and friendly young man served us and ice cream portion was as expected. Very nice
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Big Stone Gap?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Does Dairy Queen Grill & Chill provide services suitable for families with children?
Yes, it offers booster seats, high chairs, family-friendly environment, and is good for kids.
Is there outdoor seating and WiFi available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers outdoor seating and free WiFi for customers.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location has a drive-thru service for convenient ordering and pickup.
How can I order food from Dairy Queen Grill & Chill online?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/18762/.
Where is Dairy Queen Grill & Chill located?
It is located at 516 E 5th St N, Big Stone Gap, VA 24219-2400, United States.
Are there any nearby restaurants where I could visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby you can visit Pizza Plus, a pizza and buffet restaurant, for additional dining options.
What local churches are near Dairy Queen Grill & Chill that visitors might attend?
Williams Chapel AME Zion Church and Bethesda Church of God are nearby religious organizations close to Dairy Queen.
If I'm visiting Dairy Queen Grill & Chill, where can I find automotive services nearby?
Nearby automotive services include MR Automotive Tire and Alignment, O'Reilly Auto Parts, South's Greasy Wrench LLC, Double D Tire, and Gibson Collision Center, Inc.