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Arby's

4.1
(810 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1202 E Lynchburg-salem Hwy, Bedford, VA
24523, United States

Hours

Reviews

4.1
810 reviews
5 stars
395
4 stars
227
3 stars
106
2 stars
32
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being cold or poorly prepared, while others praised the freshness and taste.

Service Issues

Many reviews highlighted problems with order accuracy and slow service, particularly during busy times.

Staff Friendliness

Despite service issues, several customers noted that staff were friendly and polite, with some employees receiving specific praise for their exceptional service.

Cleanliness

The restaurant was generally described as clean, although some customers mentioned areas for improvement.

Stock Availability

Multiple reviews indicated that the restaurant frequently runs out of key menu items, particularly roast beef.
  • TC
    Traci Clark
    1 day ago
    5.0
    Food is always freshly prepared.
  • JS
    Jedidiah Smith
    4 days ago
    2.0
    Went to Arby's after church for lunch. Lion wasn't too long, but the biggest issue I had was the staff. I ordered a simple sandwich, nothing else. I waited between 15 to 25 minutes for my order which I would understand if the restaurant was jam-packed. Was pretty busy however, the staff walked around slowly acting as if it was a slow Tuesday afternoon, and not a Sunday lunch rush. several other customers around me were complaining about the quality of the food and time it took to process the order. Sandwich was mediocre, as was the staff.
  • FD
    Fatt Damon
    6 days ago
    5.0
    always great service and fresh food. Staff is always fast and friendly.
  • TC
    Theresa Clement
    Dec 28, 2025
    5.0
    They offer a good variety of food. Love the French dip!
  • RT
    Ron Thoma
    Dec 9, 2025
    1.0
    Got an order via the drive thru, drove home (20 mins away), opened bag and 1/2 my order was missing. Tried calling 4 times to talk to someone but no answer. Not only can’t they get an order correct, they can’t even answer a phone.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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