Panera Bread

3.6
656 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Bailey's Crossroads is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5857 Leesburg Pike, Bailey's Crossroads, VA
22041, United States

Hours

Reviews

3.6
656 reviews
5 stars
285
4 stars
133
3 stars
65
2 stars
43
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their exceptional service, others were reported as rude and unprofessional, particularly managers.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty dining areas and bathrooms, which detracted from the overall experience.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, indicating a consistent problem with order accuracy.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and quality, particularly with specific menu items.

Staff Attitude

Several reviews noted that staff appeared to be in a bad mood or overwhelmed, affecting the overall customer experience.
  • PJ
    Paul Jordan
    1 day ago
    4.0
    Would a cinnamon bun is good but I think they could have warmed it up the service what's not bad at this time of morning the orange juice taste a little funny but other than that it's okay
  • MR
    Maria Rodre
    Feb 8, 2026
    5.0
    Service excellent. food tasty..but the only issue noticed male customer opened the bathroom door on me.
  • AA
    Ali Ahmed
    Feb 8, 2026
    1.0
    Disrespectful staff. Would not give me the code to the bathroom. Was being racist and kept ignoring me. It’s the male worker in the kitchen with the glasses. Terrible experience.
  • EV
    Elmer Antonio Quintanilla Ventura
    Feb 2, 2026
    1.0
    I had a very disappointing experience at Panera Bread Store #705, located at 5857 Leesburg Pike, Falls Church, VA, around 6:40 PM. I purchased food and other items and politely asked if part of my order could be warmed. This has never been a problem for me at other Panera locations, so I didn’t expect any issue. However, the manager on duty, Veronica, immediately said no without offering any explanation at all. What really stood out was not just the refusal, but her attitude and tone. She was dismissive, short, and unprofessional in the way she spoke to me. As a manager, I believe she should understand the importance of respectful communication, even when the answer is no. A simple explanation would have made a big difference, but instead I was made to feel uncomfortable and unwelcome. Customer service is just as important as the food, and unfortunately this location failed badly in that area. Because of how I was treated, I will not be returning to this Panera, and I felt it was important to share my experience so other customers are aware. This was not the level of service I expect from Panera Bread, and it was extremely disappointing.
  • EE
    Erikson
    Jan 15, 2026
    5.0
    Although I only come here as a Sip member the customer service was exceptional. It was near closing time, I apologized and the person at register, seemed like more than an associate said d something slo g the lines of Don’t worry, that’s what we’re here for. We’re here for the customer. That blew me away, 5 star all the way, I regret not getting the guy’s name. Congrats!!!

Frequently Asked Questions About Panera Bread

Does Panera Bread Bailey's Crossroads accept reservations?

No, Panera Bread Bailey's Crossroads does not accept reservations.

What are the operating hours of Panera Bread Bailey's Crossroads?

The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sunday.

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