Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Bailey's Crossroads is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
648 reviews
5 stars
282
4 stars
132
3 stars
65
2 stars
41
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff received praise for their helpfulness, while others were criticized for rudeness and unprofessional behavior.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a need for better attention to detail.
Food Quality
General satisfaction with food quality, though some customers reported issues with freshness and portion sizes.
Cleanliness
Concerns raised about cleanliness, particularly in the bathrooms and dining area.
Management Issues
Several reviews highlighted poor management practices, including lack of support for staff and inadequate training.
- SBSaad Bouchama4 days ago1.0I’ve been a loyal Panera Sip Club member for years, but after my experience at this location, I won’t be coming back. The staff here is usually very friendly and helpful, but the manager, Ivana, was extremely rude and unprofessional. The issue started when I tried to use my Sip Club to get a coffee. I had another Panera cup with me from earlier that I planned to refill for a coworker. The transaction went through normally, but once Ivana noticed the cup in my hand, she canceled the order and tried to charge me for two drinks. When I politely asked why, she spoke to me as if I was doing something wrong, which was very upsetting. If she had simply explained the policy kindly, I would’ve understood and paid without any issue. This was one of the worst customer service experiences I’ve had at Panera, and it’s disappointing after so many years of loyalty.
- IMIli MarquinaNov 16, 20251.0The staff at this location often seem in a bad mood, and online orders aren’t always ready when expected. Asking about an order can be frustrating. I’ve had much better experiences at the Arlington store, where staff are friendly and orders are ready on time.
- DNDavid NolascoNov 8, 20253.0I bought a chicken Chipotle sandwich and some time the bread is old and the taste is really bad
- ETErica ToussaintNov 5, 20254.0Chill spot, not too crowded during my visit.
- MPMoises ParadaOct 5, 20255.0I’d like to take a moment to recognize Mohammad at Panera Bread for delivering truly exceptional customer service. During my recent visit, I ordered a smoothie for my nephew, but he didn’t end up liking the flavor. When I mentioned it to Mohammad, he handled the situation with so much understanding and kindness. Instead of brushing it off, he took the initiative to make things right by offering my nephew a cookie of his choice to make up for the smoothie. It may seem like a small gesture, but it made a big difference. My nephew left happy, and I left impressed by Mohammad’s professionalism and genuine care for the customer experience. Even though it seemed like his manager may not have fully approved of his decision, I want to highlight that what Mohammad demonstrated is the true meaning of great customer service — empathy, problem-solving, and going above and beyond to ensure guests leave satisfied. In a world where good service is becoming harder to find, Mohammad really stood out. His positive attitude, patience, and willingness to help turned what could have been a disappointing moment into a pleasant one. Panera Bread is lucky to have such a dedicated and customer-focused employee representing their brand. Thank you, Mohammad, for your kindness and for making our visit a memorable one!
Frequently Asked Questions About Panera Bread
Does Panera Bread Bailey's Crossroads accept reservations?
No, Panera Bread Bailey's Crossroads does not accept reservations.
What are the operating hours of Panera Bread Bailey's Crossroads?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sunday.
Does Panera Bread Bailey's Crossroads offer delivery and pickup services?
Yes, they offer delivery and Rapid Pick-Up services but do not have drive-thru or curbside pickup options.
What types of meals are served at Panera Bread Bailey's Crossroads?
They serve breakfast, lunch, brunch, and dinner.
What kind of payment methods are accepted at Panera Bread Bailey's Crossroads?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Panera Bread Bailey's Crossroads suitable for casual dining?
Yes, the attire is casual and the environment is warm and welcoming.
Can I order online for rapid pick-up or delivery at Panera Bread Bailey's Crossroads?
Yes, you can order online for rapid pick-up or delivery through their website or the Panera Bread app.
What popular nearby places can I visit before or after dining at Panera Bread Bailey's Crossroads?
You can visit nearby places like Hamiltons Sofa And Leather Gallery for furniture, Five Below for discount shopping, and Performance Bicycle for sportswear and equipment.
Are there nearby restaurants close to Panera Bread Bailey's Crossroads?
Yes, nearby restaurants include Moe's Southwest Grill, Ruby Tuesday, Paisano's Pizza, Qdoba, and First Watch for a variety of dining options.
Which service-oriented businesses are located near Panera Bread Bailey's Crossroads that might be useful for customers?
Nearby service businesses include Yanira's Hair Salon, Alliance Physical Therapy, UPS Alliance Shipping Partner, and Wells Fargo Bank, offering beauty, health, shipping, and banking services.