Numerous reviews highlighted extremely poor service, including long wait times, inattentive staff, and rude interactions.
Food Quality
While some customers enjoyed the wings, many reported issues with food being cold, stale, or poorly prepared.
Staffing Issues
Many reviews indicated that the restaurant is frequently understaffed, leading to delays and poor customer experiences.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and bathrooms.
Positive Experiences
A few reviews mentioned excellent service from specific staff members, indicating that there are some employees who provide a good customer experience.
AP
Adriana Pacheco
1 day ago
1.0
My husband and I went to Buffalo Wild Wings for dinner yesterday, and it was hands down one of the worst dining experiences we’ve ever had.
To start off, our server was actually great — friendly and attentive at the beginning. But everything went completely downhill from there. It took 30–45 minutes just to get our food. When it finally arrived, my order was wrong. I had specifically asked for bone-in wings and was served boneless. Our waiter apologized and said he’d put in the corrected order.
Well… that “corrected order” took over an hour to come out.
So I’m sitting there watching my husband eat while I’m starving, and not a single person bothered to update us on the status of my wings. We had to ask three separate times if anyone knew what was going on, and each time we got nothing — no check-ins, no updates, no apology, absolutely no sense of urgency.
Then after waiting for more than an hour, our server brought us the check — still with no wings. Five minutes later, my wings finally came out… in a to-go box. I never asked for them to be packed to go. I was still planning to eat there because, again, I was STARVING after waiting all night.
At that point, the whole experience was beyond frustrating. Slow service, wrong order, zero communication, and then the final slap in the face: wings to-go after we’d already been charged and ignored for an hour.
Buffalo Wild Wings, this was unacceptable. By far one of the worst restaurant experiences I’ve ever had. I will not be coming back.
KN
Khyber N
Nov 30, 2025
1.0
Be ready for a negative attitude from the order pick up desk. I just picked up my food. The lady is so terrible at her customer service skills.
MR
Matt Ross
Nov 21, 2025
1.0
This place sucks. Avoid it. Staff is incompetent. Waited for an hour and a half, just 2 of us, never got our food. 5 or 6 people who cam in after us all got their food. Waiter was slow as hell! Barely anyone in the place. I will never go back to this dump. This has happend more than once here. For real, dont go.
AR
A R
Nov 19, 2025
1.0
No wonder this place is 3.5 stars. I came for pick up order and was waiting for my order at the take out section. 2 ladies started violently throwing the orders in the bag. When my turn came they hand it to me with an attitude. Take out people who placed online orders, your orders get violated before it is handed to you by two grumpy staff.
JS
Judy Scott
Nov 12, 2025
5.0
Allamagan was our waiter - he was terrific! Very friendly. Brought everything we ordered. Checked on us frequently. We talked to his supervisor to tell that we were very pleased with Allam. Also, the food was delicious and plenty leftovers to take home and sooo many TV's. Atmosphere was so fun!
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings specialize in?
Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings with 26 different sauces and seasonings.
What are the operating hours of Buffalo Wild Wings at 5275 Leesburg Pike?
Buffalo Wild Wings is open Monday to Thursday from 11:00 AM to 12:00 AM, Friday and Saturday from 11:00 AM to 1:00 AM, and Sunday from 11:00 AM to 12:00 AM.
Where is Buffalo Wild Wings located?
Buffalo Wild Wings is located at 5275 Leesburg Pike, Suite B, Bailey's Crossroads, VA 22041, USA.
How can I contact Buffalo Wild Wings in Bailey's Crossroads?
You can reach Buffalo Wild Wings by phone at +1 703-820-1765.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant along with being a sports bar and chicken wings restaurant.
Are there any notable nearby public parks or nature spots around Buffalo Wild Wings?
Yes, the U.S. Fish & Wildlife Service Schoolyard Habitat is a nearby park and environmental conservation organization that visitors might enjoy before or after their visit.
What other dining options are near Buffalo Wild Wings at 5275 Leesburg Pike?
Nearby dining options include District Taco, an authentic Mexican taco restaurant, and Olive Garden, an Italian restaurant and cafe.
Are there government offices close to Buffalo Wild Wings in Bailey's Crossroads?
Yes, the US Department of the Interior and Bureau of Land Management - Eastern States offices are nearby and might be of interest to visitors or locals in the area.
Is there a place nearby where I can print or ship packages?
FedEx Office Print & Ship Center is nearby and offers shipping and printing services, convenient for customers visiting Buffalo Wild Wings.
Where can I find healthier or alternative meal options near Buffalo Wild Wings?
Panera Bread, located nearby, offers salads, sandwiches, and soups for those seeking lighter or alternative meal choices.